David Rodriquez recently performed the furnace maintenance at our home and at our Son’s and Daughter’s homes. He took his time inspecting our Units, and he was very patient when we asked him a number of questions. He listened to our concerns and offered robust and valid recommendations. He is a great example of SMW’s ability to hire excellent technicians that instill confidence in the company and would always be trusted to do the right thing. David is an outstanding SMW employee who provides quality service!!
Az is HOT with forecasts of 120s in a week. Original AC on last legs. Spoke with SMW and they sent technician (Mark) to see system, confirming my analysis of a slow coolant leak. Ordered new system and scheduled for Wednesday. SMW sent technician (Bryan) early Tuesday to add coolant and give us some relief. New system installed Wednesday by two professional technicians (Joe and Austin). Spent first cool night in weeks. Had AC system installed on another house last December. SMW is very competitive with professional technicians. Highly recommend them.
Had trouble with 2nd HVAC (provided by another company). Problem was clogged drain lines, quickly diagnosed and repaired. Chad Simpson was courteous, professional and did a great job.
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Time for HVAC tuneup for summer. Zeke performed the checkup and cleaning. Very courteous and professional.
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Summer nearly over and HVAC stopped cooling. SMW sent technician (Travis) who diagnosed the problem. Ordered replacement part and Fidel installed. HVAC up and running.
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HVAC check for winter. Scott McFarland performed the system checks in a very courteous and professional way. Highly recommend SMW and their technicians.
These guys love to “suggest”’parts you need and then extremely overcharge you for them. For example they told me I need a new capacitor that was going to cost me $285 and that was with a membership with them even though that same part at Home Depot or Amazon is only at most a $75 part. They always find items for you to purchase or upgrade even if the tech that serviced you house the year before found nothing. DO NOT USE THEM.
First, I want to say: Hi Camron, I’m really sorry to hear about your experience with SMW refrigeration. We strive to provide quality service, and it sounds like we let you down this time. Your feedback regarding pricing and recommendations is important to us, and I’d love to know more about your situation so we can improve. Thank you for sharing your thoughts with us!
We appreciate you taking the time to provide feedback, and we understand your concern regarding the cost of the recommended service. We want to be completely transparent about our pricing and the components we use.
The $284.37 for the capacitor replacement is a flat-rate price that includes the cost of the part (a premium, high-grade Amrad Turbo capacitor with a five-year warranty), as well as the professional expertise, labor, insurance, and service guarantee required for safe installation. This cost is competitive with, and often less than, the average cost for a capacitor replacement in the Tempe area.
Regarding our recommendations, our job is to perform a thorough safety inspection. The drain overflow safety switch we recommended is not present in your attic and is a crucial, preventative measure to protect your home from potentially thousands of dollars in water damage should the drain line ever clog.
We apologize that the value of our premium parts and professional service was not clearly communicated, and we are happy to discuss the details of your estimate further offline. Please reach out to us, and we’ll help resolve the situation. You can contact us directly at 480-771-8146 to ensure your complete satisfaction.
Thank you so much for the stellar 5-star review! We're thrilled to hear that you had a great experience with SMW Refrigeration and Heating, LLC. Your satisfaction means everything to us, and we appreciate your support! If you need anything else, just let us know.
Take care!
Lorelei Nicholls2025.11.19
Nathan B with SMW was great to interact with today. Came out for maintenance for my “winter” checkup. I also had a short I wanted him to checkout. Fixed it for me in a minute flat. Very kind and courteous. Very professional. Thank you!!
SMW delivered a fantastic experience from start to finish for our 2 new split system air conditioning units! Their pre-install and install-day communications were clear, timely, and helpful, which made the entire process stress-free. The installation team was professional, respectful, and kept our home clean throughout the job.
After installation, they provided a very rapid response to resolve a minor issue, showing just how committed they are to quality service and customer satisfaction. We were thoroughly impressed.
Top-notch company, and we’ll definitely be relying on them for all our air conditioning maintenance needs in the years ahead. Highly recommended!
I have been a customer with SMW for several years. They have replaced my AC unit with skill and professionalism. Today Brandon did my AC maintenance check. He was thorough and explained each service he performed. Their attention to detail helps me to feel secure in knowing that my AC unit will work as expected when the temps are well above 110! Thank you SMW
Lucas is very nice. Showed up on time and listened to my concerns. Did a thorough job and even changed my filters. Hope to get him the next time my unit needs servicing.
BRYAN was able to trouble shoot my Wi-Fi Thermostat issues. Fix it quickly. SMW always fixes the issue timely and efficiently. SMW continues to impress me with there great service. That's way I only use them. Thanks again, Dave
Update 11.13.05, SMW continues to provide great service. This time Scott came out for regular maintenance check. Personal gentleman and did a very thorough job. SMW is the best of rest. Thank you again.
Thank you for your loyalty, David! We appreciate your kind words and are glad to hear that we have consistently exceeded your expectations. We're proud to have technicians like David who go above and beyond for our customers. We look forward to continuing to serve you in the future.
Michael Kellogg2025.11.13
Love SMW! We have the bi-annual warranty on our 2 a/c units . Totally recommend everyone to get it. The units are very expensive and in Arizona we need our good air conditioners for the summer . SMW always sends out a great technician who knows the best for our house a/c. David Rodriguez was just at my house today and he was VERY thorough and showing me all he was doing. We have 2 HALO LED'S which I highly recommend in AZ to have. They help keep dust down within the house. Helps with our healthy breathing needs. 2 thumbs up on SMW & will always renew our warranty with them. Good people work there! Thank you.
Thank you Erik for your great rating and taking the time to give us feedback. We really do value your opinion and look forward to working with you again! Take care.
David Carrillo2025.11.11
Pleasure doing business with David. He's a great tech.
Was easy to schedule the semi-annual maintenance. Technician was on time, earlt as a matter of fact, and that qas ok! Also, took time to explain what he was there for and what he was doing.
Hi Torrance! You just made our day! That review you left was our 222nd 5 Star review and brought us from a 4.7 rating to a 4.8. As a special thank you, I am going to extend your Comfort Club Membership for an additional 3 years!! Thank you so much for your business and your great review. We look forward to exceeding your expectations for years to come!!
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