Verified Company
I think it's a shame when a service person shows up and then informed me SMW only checks on one unit in the spring and one unit in the fall! Shame on me for not understanding that! $1,425 is outrageous to pay and this year alone it was $285 for service that took about 10 to 15 minutes! I just called & canceled this service with Don (who answered the phone)! We're done! SMW can refund my money on the card that was used to begin with!
Scott McFarland was all about business! He was quick and quiet with the work. He talked at our level and helped us understand a few improvements down the road. We’re “family club” members so there was no charge for a pre-winter checkup. All good. Scott was great!
Reply from SMW Refrigeration & Heating
2024.05.13
Thank you so much for taking the time to give us your feedback! We are so grateful for your5!!
It’s hard to believe that we’ve had our maintenance agreement for almost 10 years with SMW. They’ve been great to work with! Making sure to schedule our semi annual check ups - which I appreciate! Any issues they are here within 24 hours and when the AC goes in the summer, it’s a great relief!
Came early wasn’t trying to up sale just reassured us of a potential issue that was ok
Very professional
Reply from SMW Refrigeration & Heating
2024.02.28
Hello Rob Powell ,
We're thrilled to hear you had a positive experience with Scott McFarland! Your satisfaction is our top priority, and it's wonderful to know you had a 5experience. The team here at SMW Refrigeration and Heating, LLC is committed to providing high-quality services/products, and we're glad to see that reflected in your visit.Thank you for taking the time to share your feedback. It means the world to us and helps motivate our team to continue delivering the best possible service to our valued customers like you. We look forward to serving you again soon!
Warm regards,
Scott Wetter
CEOSMW Refrigeration & Heating LLC
Good, knowledgeable tech.
Reply from SMW Refrigeration & Heating
2022.06.15
Thank you so much, Leigh Dechaine! We appreciate your business, your 5 reveiw, and your kind words. Please, keep us in mind if you have a friend or family member who might need our help. We rely heavily on customers like you for word of mouth business, and we pay for referrals! Tell your friends about us and make sure they mention you!
