Work truck w license plate starting zne was speeding and tailgating then tried to run me off the road. Very unprofessional!!! He should be written up or fired. This morning 6::30am Rte 30 lancaster county!!!.
Reply from Smucker & Sons Inc. Exterior Improvements2023.09.29
I appreciate you letting us know of the incident and am thankful no one was hurt. We are doing a thorough investigation and will make sure the matter is handled properly.
Lauren Styer2023.04.01
We were very pleased with the product and workmanship. Smucker & Sons were very knowledgeable and the guys who installed the windows and gutters were great. There isn’t anything I can say negative with them. I would recommend Smucker & Sons for all your renovations. Next on our list is storm doors, Smucker will be installing them.
Old school service. The entire process from start to finish met or exceeded my expectations. There was no sales pressure when I began shopping for replacement doors. Phil was very knowledgeable and patient, giving me multiple quotes and working within by budget. My project was scheduled over multiple days. The project manager communicated on a regular basis the status of the project. The crew was professional and courteous. Six months after the project was completed the weather changed and Smucker and Sons came out immediately to make adjustments to the doors. I wish every business met their customers needs the was Smucker and Sons does. I would highly recommend and would be a repeat customer.
From a new storm door installation by Manny who expertly added additional material to make sure everything fit perfectly to Ed who noticed a crack in a new window frame and rather than try to hide it, made sure I knew and a new frame was ordered with a priority order. All of the Smucker people I've dealt with have been great! Would not hesitate to use them again.
Reply from Smucker & Sons Inc. Exterior Improvements2022.06.23
Thank you Adam for your review. We appreciate valuable customers like yourself and always value this feedback!
Meyer Soussan2022.03.07
Brandon has been an honest person, I loved the professionalism and courtesy. I quickly received a email with pictures and suggestions about my concerns, definitely will reuse this company if needed
Reply from Smucker & Sons Inc. Exterior Improvements2021.09.02
Thank you so much Gail! Helping customers like you means the world to me… I really appreciate the great review!
Robert Felker2021.07.22
Quoted and hired to put back on 5 pieces of siding, replace rotten window sill and replace roof on a small over hang. They were scheduling a couple of months out which was fine. About four months went by no call to schedule the work even though paying a deposit. Called and my small job was than scheduled for the following week. When they replaced the window sill the storm window broke. No big deal it happens the crew said they called the office and informed them and they would be back but wasn't sure when. No response for months so call the office and talk with Paul he was suppose to call me back the following week after speaking with the glass shop. No follow up phone call. So let it go a week or two call back and left a voice again for Paul no response. Finally on MY third time he informed that the glass shop was finally done with the glass. This was at least two months after the work was done. The crew came out and installed the storm window and left. I later noticed the storm window doesn't even line up with the window sill and is still broken. I can literally fit my fingers between the storm window and the sill. Not to mention that the frame is coming apart at the bottom. Not even going to have them out to address as they don't follow up or through on work. Unless you want to follow up to get things scheduled or play the part of contractor avoid them and look else where. The job was small but had they done well it would of landed them a full house (27) windows replacement as well two exterior doors. I have since contracted with another company who has already replaced 11 of my 27 windows and the work was on point and I never had to call to schedule or follow.
We had Smucker & Sons redo a deck for us. The were extremely professional and did an excellent job. I know I will contact them again when I need to use more of their service.
Reply from Smucker & Sons Inc. Exterior Improvements2021.04.29
Thank you for the 5 star review!
Elaine Lapp2021.04.24
They send someone to our home for an estimate just a few days after we called, it was quick. The problem is we never got the estimate. My husband contacted them, they said they had sent it but we did not receive it. Haven't heard from them since. Not even going to try to deal with them.
We have used Smucker and Sons several times over the years for window installation, door installation and gutter installation and will be hiring them for an upcoming siding installation. As repeat customers, we will get other estimates but end up using Smucker and Sons because we trust them to do the job correctly and also to fix any unexpected issues(which have been very minor and rare). We also love the crew that comes out and request them for every job if possible.
I Have used Smucker for 2 Roofs, a complete Home window replacement, complete door replacement and they have rewarded me by being Johnny on the spot when I had water leakage from ice build-up last winter and I was out of town. They came and did a temporary repair, and once the weather was fit made the permanent repair saved me many dollars by not having to replace drywall and the expense of water damage.
We are currently getting ready to start the second half of replacing the windows at my home.
However I have a Story I think will show why Smucker is above the rest, My daughter had built a home, when the home was 2 years old settling occurred and the builder would not respond. Smucker came in and repaired the sliding door but they also advised me that something was radically wrong with the structure of the home. Various repairs were made in the next 5 years for roof leaks, windows that would no longer shut, to a sliding door that completely bent to the point the entire unit had to be replaced. The builder never responded. Smucker kept saying after each repair the home had a severe problem, finally I took their advice, I hired a structural engineer to review the home and the determination was the house had actually broken in half from the middle of the garage footer across the basement to the opposite wall from the garage. The claim against the builder was settled in arbitration for over 100K. If Smucker had not kept records of their repairs and kept telling me to pursue the builder, My daughter would have suffered out of pocket expenses that may have cost her the house. I would always recommend Smucker based on my experience for quality work, done by quality people they have never disappointed.
Reply from Smucker & Sons Inc. Exterior Improvements2021.04.08
Thank you for the 5 Stars! We greatly appreciate it!
scott Sweigart2021.03.07
I have used Smucker and sons for new siding,gutters and windows. They use quality materials and their workmanship is first class. Employees are very friendly and know what they are doing. I only wish they weren't booked so far ahead, but when you're good at what you do you will be in high demand.
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