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Reviews ( 164 )
Accalia Tang
2023.03.20
Positive
Professionalism
Punctuality
Responsiveness
Both the survey engineer and installation engineers are professional and efficient. Work were done on time. All the queries are answered in a short period of time, very responsive.
Reply from Smart Gas Solutions
2023.03.21
Thanks Accalia, great to hear that and we appreciate you taking the time to leave this great review.
All the best,
SmartGas.
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Robbie Pye
2023.03.20
Reply from Smart Gas Solutions
2023.03.20
Thanks Robbie, appreciate that. All the best, SmartGas.
Jose Cunningham
2023.03.10
Really helped me out with a boiler problem, greatly appreciated. The team were polite, professional and corteous.
Reply from Smart Gas Solutions
2023.03.20
No problem Jose, glad we could fix your boiler!
Best wishes,
SmartGas.
Ryan Wiggins
2023.03.09
Positive
Professionalism
Just bought a new house and typical, boiler breaks just outside the initial 7 days! Got a few quotes from a few boiler companies in Edinburgh but SmartGas were by far the best. They got to my house quickly to check it out, gave me the new boiler quote the same day and were able to squeeze me in just a few days later for the boiler installation. All round great company and would defo do business with them again! Thanks guys.
Reply from Smart Gas Solutions
2023.03.20
Hi Ryan,
Thanks for this, great review, appreciate you taking the time.
You were very unlucky with this one but we do see this now and again, it’s tough to take.
Glad we sorted you out with a new boiler though, get in touch if you need anything.
SmartGas.
Shannon Ramey
2023.03.08
Positive
Professionalism
Very happy with the boiler engineer that attended today for my annual boiler service. It's all part of the boiler service plan SmartGas offer but the guys are great and do a brill job everytime.
Reply from Smart Gas Solutions
2023.03.20
Glad we could help with your boiler service Shannon, see you next year!
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John Bach
2023.03.07
Managed to fix our boiler after it brokedown and was in need of some repairs. Thankfully it wasn't a major part of the boiler and the gas engineer, Jason I think, made sure we were fully informed before any fixes were made. He made sure we had a qoute for the works and the price to pay and got it all sorted, very happy with the service.
Reply from Smart Gas Solutions
2023.03.20
Hopefully that will do you for a while now John. Those parts for your boiler should last a long time and under warranty so get in touch if you need anything else. Thanks a lot.
Peter Unger
2023.03.06
Positive
Professionalism
On this one, I trusted my gut, and I'm pleased I did. Although it is a terrible expense to make, getting a new boiler is necessary, especially during the winter. As I knew the boiler was nearing the end of its useful life, I was just looking for the top contractor for the job. The crew performed flawlessly, effectively, and exactly as they promised from beginning to end. If you're in the market for a new boiler, you can't go wrong with this fantastic local company. Thanks, guys.
Jesica Phillips
2023.03.04
Just wanted to thank the smart gas team for helping with my boiler breakdown. They really did all they could to fix our boiler but we both knew it had come to an end. Got the guys to prepare a quote. They got it sorted pronto with the new boiler installation done in a few days due to an engineer living locally. Can't ask for more really, top local boiler company, already recommended to friends and family.
Jennifer Key
2023.03.02
Getting a new boiler was filling me with dread. Not with these guys though. I seen them pop up in Google a few times so just called them after looking at the reviews. Lesley sorted me out with one of the directors Mark and he gave me a quote the very next day, even though i wasn't based in Edinburgh. I was happy with the price and all the advice so I just went for it, no brainer really. Great team, super communication and the costs were fair, win win!
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Randy Jones
2023.02.27
Positive
Responsiveness
Just brilliant! We were going through a property renovation and I felt like I mucked smart gas about when it came to timings for fitting the new boiler. Our builder wasn't great at keeping to a schedule but these guys were so understanding, moving appointments around to fit in with our plans. What a relief it is when you can rely on a company like smartgas, truly wonderful.
William Pelletier
2023.02.23
Top notch, happy with my shiny new boiler!
Clyde Vaccaro
2023.02.20
Was recommended smart gas solutions from a friend after they had them out for a boiler repair. We actually needed a new boiler so thought I'd get a quote to see what they were like. They sent a gas engineer out that week, got the quote the same day and had me booked in for the boiler installation the very next week. Awesome service, thanks guys.
Michal Go
2023.02.19
Highly recommend. Guys did them job very well. Boiler works great. They was very informative and professional.
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Robert Hayes
2023.02.16
Replacement combi boiler carried out on time, on budget and with super communication all round. Couldn't fault them from start to finish so wouldn't hesitate in recommending them. Thanks.
Jeffry Berry
2023.02.15
Positive
Professionalism
Needed central heating system upgrading in a new place we bought. Quite a big job with 10 radiators plus pipe work. Some of the floorboards had to come up but everything was put back perfectly. Thankfully the boiler still has some years left in it but will replace that with SmartGas when the time comes. Great team, recommended.
Kate Dyer
2023.02.14
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Good value, prompt, professional service. Used Smart Gas for boiler and gas fire service in 2022 and 2023 and will certainly use them again.
Alistair Mckay
2023.02.13
Positive
Professionalism
Quality
Great service and great quality work! Would absolutely use again
Reply from Smart Gas Solutions
2023.02.13
Thanks Alistair, glad to hear that!
All the best,
SmartGas.
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Shelagh Halford
2023.02.13
Positive
Professionalism
Quality
Very pragmatic and solutions focussed
Reply from Smart Gas Solutions
2023.02.13
Thanks Shelagh, really appreciate that.
Mark Iannarelli
2023.02.13
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Very happy with service received during the decommissioning of cold water storage tank
Reply from Smart Gas Solutions
2023.02.13
Thanks Mark, really appreciate the feedback and review.
All the best,
SmartGas.
Rosie Mason
2023.02.11
Positive
Professionalism
Always a bit daunting when you need to replace your boiler, never knowing how much it's gonna cost. These guys are defo not the cheapest but you know what, you get what you pay for! Recommended.