!!! BEWARE !!!
If I could give zero stars, I would. This was a military move and they were contracted to deliver my shipment. Shipping containers were busted open, security seals tampered with, paperwork issues and mismatched inventory, hostile/rude lead delivery crew member, etc., with over $12k in loss and damage. Filed my claim with them in accordance with military regulations. They said they were "working my claim" but it's been months. They finally responded to my requests for updates saying they forwarded my claim to the military which is not correct procedure and failed to provide any documentation showing they actually did forward the claim as requested by me so I could follow up on my claim. In fact, they've fully ignored my claim and never responded to me with any type of settlement offer or financial remedy.
Months later, I'm still pursuing all other allowable channels to seek reimbursement since they're not communicating with me or the government entities requesting updates on my claim. Worst move in over 23 years of military service.
I DEFINITELY NOT RECOMMEND THIS COMPANY!!!
First - rate service throughout our dealings with Slater... Russell was a great help over the entire moving process, as was Flint and both his crews, at origination and delivery. Very professional organization - highly recommended!
Reply from Slater Transfer & Storage Atlas Van Lines – Las Vegas
2025.05.15
Thank you for the moving recommendation William! We're glad to know the coordination and delivery services were satisfactory and we appreciate the review.
Military hired them to pack up our house. They spent 3 days packing our stuff when it could've been 2 days. They were so thorough on unscrewing everything that it gave us issues when it came to unpacking and putting things together in our new home, but here's the kicker -- we couldn't find half the hardware. We had a newborn at the time that needed a crib but we couldn't get his bed together due to missing hardware even though I had taken this crib apart a year before and put it in the envelope that was zip locked to the crib. It was a lot of inconvenient things like this that made this move difficult, especially with a newborn. This was the worst military move we ever had and would not wish upon anyone to have this company pack up their home.
We were lucky enough to have the same team from Slater make two different deliveries, and in both cases they were friendly, efficient, responsive, and courteous. The second delivery was an all-day effort with our shipment of household goods, and Mike, Henry, and Lessie worked hard from start to finish and were unfailingly helpful to the end. We would be happy to work with them again anytime.
I've heard so many unscrupulous stories about moving companies so I felt it was imperative I give my 2 cents worth about Slater Transfer and Storage. If you are planning a move, don't hesitate to consider another company for the safety of your valuable possessions. They are honest, dependable, communicative, reliable and extremely helpful and friendly, and I highly recommend them for your peace of mind. They are true to their commitment to you and will leave you with a pleasant experience. A+