Keap Reviews 2026 | Trustindex.io

Erik S. 2025.07.27

Keap Review Overall: Overall the Keap software is one of the most advance systems compared to others on the market today. The price comparison is a bit above average but for what you receive it is worthwhile. Pros: I love the dedicated numbers to your team were they are able to receive and send calls and text and tracks in the keap system. Cons: They have thousands of integrations but not of all the integrations into keap work. This is something that needs to be addressed before informing that you have a integration with that program and ensure it works well before announcing it.

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Sarah F. 2025.07.21

Easy Access Overall: Great! I found Keap super handy for handle clients relations and marketing automations, which makes it a solid tool for businesses that want to keep all their client talks in one single place. Pros: The automation tools are pretty good, it keeps the workflow smooth. It gives loads of customisation data and i feel like it packs a bunch of areas a company might need help with right inside one app.

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Reply from Keap 2025.07.24

Hello Sarah, We're happy to hear that you've found Keap to be handy and that it's keeping your workflows smooth. Thank you for taking the time to leave a review.

Cynthia B. 2025.07.13

Personal warhorse for ME Overall: Credit where credit is due. Even with its flaws, it does the full CRM job and in our personal case goes above and beyond. I can stand some challenges in the process. Pros: I have learned to love it after the company is planning to move its CRM services to another product that’s significantly worse. But this gave me the scope to appreciate it. Integration wise, this thing is excellent. My company particularly broke it at some point (and the Keap team has been graceful enough to modify core functionalities for the sake of the purpose we need it for) and it still delivers. Cons: It suffers from the very well known across CRM products of sloth syndrome. To be completely fair, again, my company broke this thing to mould it to our needs so this is not really a con but the expected outcome. Customer support chat lacks a lot of knowledge. 7/10 times when we need troubleshooting the agent on duty doesn’t know how to properly support and ends up escalating.

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Reply from Keap 2025.07.24

Thank you for taking the time to share your experience. We’re glad to hear that Keap has continued to deliver for your team, especially after the comparison to other solutions. It’s great to know the platform’s flexibility and integrations have supported your setup, even when pushed to the limits. We also appreciate your honest feedback on performance and support. We understand how important it is to get fast, knowledgeable help, and we continuously coach our reps to improve further. Thanks again for your thoughtful insights and for continuing to work with us. If there’s ever anything we can do to support you further, we’re here to help.

Lisa G. 2025.06.16

Great people behind this app! Overall: In the end I really liked the product...until I didn't and moved on. It's always hard to make a decision to upgrade or change a CRM because migration is the hardest part. But again, I think the most outstanding part was the people behind it. I even visited their offices in Phoenix. Very cool environment. Pros: Keap is the rebranded Infusionsoft. I have been a user since 2012 and appreciated the personal on-boarding and availability of a responsive support team. Cons: I'm old school and never like when things change up too much, but the initial downside was the add on costs for the additional bells and whistles that most of the newer companies include in their CRM.

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Reply from Keap 2025.06.18

Hi Lisa, Thank you for taking the time to share your experience, we really appreciate your longtime support and thoughtful feedback. It means a lot to hear that our onboarding and support teams left a lasting impression, and we’re especially glad you got the chance to visit our office! We’re grateful you gave Keap a place in your business journey, and we’ll be cheering you on wherever that journey takes you next. If you ever decide to revisit us in the future, we’d be happy to help.

Gert V. 2025.06.16

You need patience until you have really programmed everything to your company's need. Overall: Customer activities are processed and mapped. Processing and the interface to the backend are optimized. A faithful companion in everyday life. Pros: There are extensive customization options and even larger data sets can be easily edited. A good overview is also provided. Cons: The design is a bit outdated. Connectivity to other programs is difficult to achieve. Mobile apps are only possible to a limited extent.

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Reply from Keap 2025.06.18

Hi Gert, Thank you for taking the time to share your experience with Keap. We really appreciate your honest feedback. We’re glad to hear you’re finding value in the customization options and data management features. It’s great to know Keap is serving as a reliable companion in your daily workflow. We also appreciate your notes on areas for improvement, especially around design, integrations, and mobile functionality. Thanks again for choosing Keap. We’re excited to keep supporting your business as it grows!

Salimata Y. 2025.06.11

Logiciel d'organisation Overall: I use Keap to manage marketing campaigns and automate sales for my small business — it combines CRM, email marketing, and automation, so I can keep all my customer interactions in one place. Pros: I like how easy it is to build custom automations, track leads in detail, and get a clear view of the full customer journey. The interface is well-designed, and the email templates are super helpful. Cons: Keap can get expensive, especially if you need the advanced features. There’s also a learning curve at first, particularly when setting up more complex automation workflows.

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Reply from Keap 2025.06.13

Hello Salimata, Thank you for sharing your feedback! We really appreciate you taking the time to highlight your experience with Keap! We’re glad to hear that the custom automations, lead tracking, and email templates have been valuable tools for your business. We also hear you on the learning curve and cost concerns. Our team is always working to improve the onboarding experience. Thanks again for being part of the Keap community!

Verified Reviewer 2025.05.30

Excellent automation and search, limited templates Overall: Pretty good for the cost, and custom options. The UI doesn't look that modern, but it works well. Their integration team is good. Pros: Super easy to setup. Excellent search and automation options for the price. Also was able to integrate our SMS api pretty easily and build an integration. Good developer support. Cons: Template options aren't the greatest, and when you use your own HTML - once it sends, it gets corrupted with their code. So, you have to keep saving HTML emails externally and copy and pasting them back in.

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Reply from Keap 2025.06.05

Thanks so much for sharing your feedback, we really appreciate it! We're glad to hear you're finding value in Keap and that our developer support has been helpful along the way. We also appreciate your note about the email templates and HTML editing. That’s great feedback, and we’ll be sure to pass it along to our product team as we work on improving the experience.

Luke H. 2025.05.16

Works well if you stay focused Pros: I like most the way I can tag contacts and use those tags to trigger actions. For example, when I mark someone as “check-in due,” it automatically adds a task and a reminder for the week after Cons: But some things feel too hidden or not direct. It takes too many steps to create a basic automation.

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Reply from Keap 2025.05.20

Hello Luke, Thanks for taking the time to leave a review! We're glad to hear that you've utilized automation and that it's working well for you! We also appreciate the feedback on automation set up! Our team is actively working on improving the builder to help balance ease of use without compromising any of the automation power we're known for!

Ritu B. 2025.04.12

Highly useful for me to keep track of the sales funnels Pros: I relied greatly on Keap’s sales automation to assist me in nurturing the leads and taking them through a funnel without necessarily having to track them manually. The follow-up sequences in the emails ensured I did not lose contact and also sorted all the communication with the clients in one place. Cons: I observed some discrepancies arising from the synchronizing of the contact data from the web forms into the system. It did not always scan for new leads immediately and I had to refresh or double click entries before a campaign was able to run.

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Reply from Keap 2025.04.16

Thank you so much for your thoughtful review! We're thrilled to hear that Keap's sales automation and email follow-up sequences have been valuable in helping you manage your leads and communication more efficiently. We also appreciate your feedback about the syncing delays with web form data. That’s definitely not the experience we aim to provide, and your input helps us identify where we can improve. Thanks again for being a part of the Keap community, we’re glad to have you with us!

Anthony R. 2025.04.12

Provided smart CRM system that manages my lead flow Pros: Keap conveniently delivered automated lead capture and the campaign building tools also impressed me significantly. The res section of Keap was proving that once I linked my landing page, tagging fresh contacts as well as triggering email streams were possible. They have helped in cutting my amount of manual input to a great deal. Cons: One downside is that the appointment scheduling tool can link with other external calendar applications. I set up a few meetings to have two concurrent calls and when that did not sync I lost some form of communiqué with my client temporarily.

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Reply from Keap 2025.04.17

Thank you so much for sharing your experience! We're thrilled to hear that Keap’s automation tools and campaign builder have helped streamline your lead flow and reduce manual work! That’s exactly what we aim for. We appreciate your feedback on the appointment scheduling tool as well. We're sorry to hear about the calendar sync issue and understand how frustrating that must have been. We’re continuously working to improve our integrations and scheduling features, and feedback like yours helps us prioritize updates that matter most to our users. If you'd be open to it, our support team would be happy to take a closer look! Thanks again for being a Keap customer and for helping us improve! 💚

Gerencia B. 2025.04.12

Great sales automation platform for my growing team Pros: For tracking of the deals I followed Keap’s pipeline management functionalities throughout end to end. The automatic status updates with the team helped task coordination while the integration with email meant all client correspondence was recorded within the deal. Cons: The main reason why I can say that some follow-ups did not take place was due to inadequate alerts. For the required sales-oriented system the task alert mechanism can use an improved level of reliability both in the desktop and mobile versions.

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Reply from Keap 2025.04.16

Hi Gerencia, Thank you for the kind words and for sharing how Keap’s pipeline and email integration have supported your team’s coordination and deal tracking! We love hearing how it’s helping your business grow! We also appreciate your honest feedback about the task alert functionality. Feedback like this helps us improve. Thanks again for taking the time to leave a review and for being part of the Keap community!

Lori N. 2025.04.02

Every feature you could ask for in a CRM tool and more! Overall: Overall an excellent experience with onboarding and setting the product up! Migration was seamless! Pros: Very versatile and straightforward CRM tool with a robust feature catalogue! Cons: Slight barrier to entry as the sales team had a hard time explaining the features to my management team.

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Reply from Keap 2025.04.07

Hi Lori, Thank you for sharing your experience, this made our day! We’re so glad to hear you’re finding Keap to be powerful and versatile, and that your onboarding and migration went smoothly. That’s exactly the kind of experience we aim to deliver. Thanks again for being part of the Keap community, we’re excited to support your continued growth!

Souha Z. 2025.03.04

Je valide Keap Pros: Il permet de centraliser les contacts, d’automatiser les suivis par e-mail et de gérer les pipelines de vente facilement Cons: La personnalisation des automatisations et des campagnes marketing est puissante mais peut être complexe à configurer pour les nouveaux utilisateurs

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Reply from Keap 2025.03.06

Hello Souha, Thank you for taking the time to share your experience with Keap! We appreciate the review and wish your and your business the best moving forward.

Jessica B. 2025.02.20

Good idea, but needs work. Overall: Over all it is easy to use. I appreciate the comms and sales categories most. The reports and automations are terrible. I also do not like using Stripe for credit card payments as they have swiped clients’ cards without approval due to a glitch on the back end. Pros: It has a lot of areas a company may need help with in one app. Cons: There are often glitches and the reports are useless.

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Reply from Keap 2025.03.27

Hello Jessica, We're glad you find Keap useful for communications and sales. We know reliable reports and automation are important, and our team is always working on further improvements. Thank you for raising your concerns about Stripe. We would love to look into any issues—our support team is here to help. Your input helps us improve, and we appreciate you being part of the Keap community!

Jeremy D. 2025.02.19

Full of function! Overall: Keap has been a very functional and helpful addition to the business I work for. Everything from prospect information capturing to automated email campaigns to saving information about forms and payments makes it simple to locate what I need and keep it organized. Email scheduling and various saved email lists make it easy to create content in advance to send out and to send at the best time of day to ensure best engagement with your audience! Features like spam detect help to make sure your emails don't accidentally contain something that could cause them to get lost or not delivered as you desire. Keap is a great system with a lot of ability to individualize based on your needs! Pros: It has all the functionality and automation I need to help in business! I was able to create many automated email campaigns to send to prospects and clients without every worrying about it. The email templates make it simple to save and create content for future or recurring use. Finding information for contacts is simple with forms and orders and checking on payments is convenient. Cons: Creating the email campaigns initially was confusing and required several calls with support team members. They were helpful and I was able to make it work, but sometimes connecting different email triggers together or using other software in connection with it isn't as intuitive as it could be.

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Reply from Keap 2025.02.27

Hello Jeremy, Thank you for your thoughtful review! We're thrilled to hear that Keap’s automation and functionality have been a valuable addition to your business. It’s great to know that the email templates and scheduling features are helping you streamline your outreach and engagement. We appreciate your feedback on the initial learning curve with campaign creation. While we're glad our support team was able to assist, we’re always looking for ways to make the process more intuitive. If you have any suggestions or need further guidance, we’re here to help! Thanks again for sharing your experience! We love seeing how Keap supports businesses like yours!

Hilary T. 2025.01.03

Not great for marketing, not great for sales Overall: In general, I'm never a fan of these all in one platforms because they don't do anything nicely. It is really lacking for marketing, it doens't even add UTMs automatically in email blasts and it is very hard to keep track of opt ins. Cannot recommend for emailing marketing. Sales isn't impressed with it. Pros: I guess their support is fast to answer. But that is about it Cons: Missing basic features for marketing like: - automatic UTMs on emails - being able to organize opt ins easily - just overall clunky - some support people give wrong information and then argue with you about it

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Reply from Keap 2025.01.23

Hi Hilary, Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met your expectations. Our goal is to provide a platform that helps businesses grow, and we appreciate your insights on where we can improve. We understand how important marketing and sales features are, and we’re always working on enhancements based on customer feedback. If you’re open to it, we’d love to learn more about your specific needs and challenges. Our team is happy to explore solutions or discuss potential workarounds that might help.

MICHAEL A. 2024.12.10

PRICEY BUT WORTH IT Pros: I LIKE THE MODERN INTERFACE AND THE PAYMENT MANAGEMENT FUNCTION Cons: I DID NOT LIKE THE PRICE OF THIS PRODUCT

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Reply from Keap 2024.12.20

Hello Michael, Thank you for taking the time to leave a review! We're glad to hear you find Keap to be worth the price.

Verified Reviewer 2024.11.11

Used it for more than 10 years! Overall: Overall, I really liked Keap. I have been using it for my business for over 10 years and it allowed me to launch and scale my business over that time. I really liked a lot of their features, including how easy it was to clean out my list, to send emails and to collect payments. Pros: All the features that were available, including their CRM system, email features, tagging features and how easy it was to clean out duplicate contacts and clean my list. Cons: Their order form and sales page templates were lacking

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Reply from Keap 2024.12.02

Thank you for being a customer of ours for over 10 years! We appreciate you and wish your business the best.

Ruel D. 2024.11.08

Great Tool for Small Business Growth, But With a Learning Curve Overall: My experience with Keap has been mostly positive. It's a solid tool for businesses aiming to automate their processes and centralize their customer interactions. After getting over the initial learning curve, I found it invaluable for managing customer relationships, automating marketing, and tracking leads. Pros: Keap offers powerful automation tools that can streamline workflows, automate follow-ups, and enhance customer engagement. It’s a game-changer for small businesses looking to grow without needing to hire additional staff. Cons: Keap’s interface can be challenging for beginners. Some features feel complex, and it may take a while to get comfortable using the platform, especially if you aren’t familiar with CRM software.

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Reply from Keap 2025.01.28

Hello Ruel, Thank you for your thoughtful review! We're so glad to hear that Keap has been a valuable tool for streamlining and automating your business. We’re always working to make the platform as user-friendly as possible. If you ever need support or resources, our team is here to help. We appreciate you choosing Keap and sharing your experience!

Michele T. 2024.10.29

Keap - Stellar in All Ways Overall: Great! I especially like their workflow automations and how easy it is to create one. I also appreciate Keap's sincere desire to keep things simple while providing incredible functionality. Pros: It's very intuitive for me and easy to use. I love the full functionality that does everything I need in a CRM. Their focus on customer satisfaction is unparalleled. Cons: The dashboard is a little bit busy, though not a big concern.

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Reply from Keap 2024.12.20

Hello Michele, Thank you for your wonderful review! We're thrilled to hear that you find Keap intuitive and packed with the functionality you need. We’re always working to strike the right balance between simplicity and power, and your feedback inspires us to keep improving. Let us know if there’s anything else we can do to support you!

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