Silvery Jewellery - Australia Reviews

Zoobiada Ayoub 2025.11.07

     

The necklace is got with the engraving rings. In silver. Took awhile to come as its made in another country. The quality is shocking. The pendant changed colour even though I did not put it in water. In fact ive only worn it a couple of times. Also its all scratched too. Dont know how theres so many good reviews are they even real? *** reply i purchased in February this year and this issues came up way earlier after purchasing. Just didnt have time to review.

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Reply from Silvery Jewellery - Australia 2025.11.07

Hi Zoobiada, thank you for taking the time to leave a review.
We are disturbed to read your comments, and we hope that you will engage with us further.
We've been unable to find an order under your name, nor any email, whatsapp or social media communications from you.
Please could we ask that you contact us so we can resolve the matter for you. You can email Jenine, who will assist you privately. Her email address is jenine@silvery.co.za, and we look forward to hearing from you soon.

Eric Kirk (Spook) 2025.11.06

     

My second time buying for Silvery Jewellery, I can not fault their craftsmanship. postage and presentation are great, I will fully recommend them, from start to delivery a pleasure & stress free experience.

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Reply from Silvery Jewellery - Australia 2025.11.07

Hi Eric, thank you so much for this sterling review. Your experience is exactly what we work so hard to achieve, and we're delighted that you have had not one, but two awesome interactions with us.
Thank you for supporting our small family business, we really value your input and it was our privilege to craft something stunning for you.
Hope to see you back for a hat trick!

Caitlin 2025.11.05

     

Purchased an engraved footprint leather bracelet - it is beautiful and exactly as advertised. A perfect piece to remember my angel baby. Communication was superb, and got emailed updates as my piece was being created. Shipping was very quick with no issues. Wouldn't hesitate to order from Silvery again. Thankyou!

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Crypto Monkey 2025.10.18

     

Just lodged my fifth order with Silvery. Great quality items and workmanship, and prompt and efficient service. I wanted a chain length outside the standard choices and my request was met without question. The quality of the engraving is lovely, and my instructions have been followed exactly. Excellent value for money. Highly recommended. I will continue to order from Silvery.

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Reply from Silvery Jewellery - Australia 2025.10.24

Hi there! Thank you so much for this awesome review. We're delighted that you have repeatedly had excellent experiences with Silvery, and we will continue to strive for continued excellence for every order still to come. We hope to see you back again soon!

Tatham 2025.10.16

     

We bought my son the infinity ring for his yr 12 graduation which also was his 18th birthday. We had it engraved also. Beautiful craftsmanship and quality. Loved the emails keeping me informed of progress and the process (a lovely idea). Currently browsing your website- in preparation for Christmas. Love the story behind your business as well- thanks for sharing.

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Reply from Silvery Jewellery - Australia 2025.10.17

Hi there! Thank you so much for this lovely review. We are delighted that you are so happy with the all-round experience you had with us.
Thanks for reading our story- it has certainly been a colourful journey, taking Silvery onwards and upwards, through thick and thin! We feel privileged to share it with our customers who enjoy the fruits of our labour.
Happy shopping for Christmas!

Samuel Gouvernet 2025.10.02

     

Great value product but unfortunately the laser engraving could have been deeper as under bright light the detail on my family crest is lost. In the future I would request that the lighter parts of the shield are engraved wider and deeper

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Reply from Silvery Jewellery - Australia 2025.10.02

Hi Samuel, thanks so much for your review.
We really appreciate you taking the time to provide this honest feedback, and it is how we are able to improve and provide better service and products. We'd love to see you back soon!

Pearl Frost 2025.09.04

     

Very very happy with the personal name necklaces i ordered and how quick they were made and delivered. Only suggestion would for us to be able to use paypal. I didnt wantnto provide my bank details so i emailed and arranged an electronic fund transfer. The response was very quick and cudtomer service was great. Thanks again...I will be back...

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Reply from Silvery Jewellery - Australia 2025.09.08

Hi Pearl, thank you for your kind words. We're delighted that you experienced the Silvery magic. For logistical reasons we aren't able to offer PayPal as a payment option outside of South Africa, but I am glad you were still able to complete your order. Thank you so much for your support- it means the world to us.

Sonja Pelaez 2025.08.23

     

Ordered on the 10th of August with the impression it would take 8-11 days to arrive… it’s now the 23rd and still waiting. Constant emails, and the last one said it will be dispatched in 2-3 days from South Africa! This was a gift so pretty disappointing…

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Reply from Silvery Jewellery - Australia 2025.08.29

Hi Sonja, thank you so much for taking the time to leave a review. We take all reviews very seriously and are committed to ensuring transparency and resolution with our customers.
In your case, your order experienced delivery delays and arrived with you 2 days later than we anticipated. We're so sorry you were inconvenienced this way, which is why, as a gesture of goodwill, we refunded you 15% of your order total. We hope this helped to ease your disappointment at having to wait 2 extra days. International delivery is always tricky to predict with 100% accuracy, and we appreciate your patience in waiting for your order for that extra time.
Thanks again for your order and patience- we really appreciate your support, and hope to see you back shopping again soon.

David Lavercombe 2025.08.20

     

Placed my order and received prompt communication throughout the whole process. When the ring arrived, it was everything that I had hoped it to be and more. Since receiving the first etched signet ring and being so happy with it, I have now ordered another two for my children. I would 100% recommend this company and their products.

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Reply from Silvery Jewellery - Australia 2025.08.29

Hi David, thanks so much for taking the time to leave this lovely review- we really appreciate it.
I'm so glad you are delighted enough to come back for more- for us this is the ultimate compliment when customers return again.
Enjoy your unique ring, and we hope your children treasure theirs too.

Niamh McKay-Page 2025.08.17

     

Bought a personalised ring with the birth stones & engraved names of my children. Received emails daily during the making process & the post was super quick. It's absolutely amazing, I'm so in love with it!

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Reply from Silvery Jewellery - Australia 2025.08.29

Hi Niamh, thanks so much for taking the time to leave us this lovely review. We are so glad that you have a wonderful experience with Silvery, and that you are so happy with your order. We wish you many happy years of enjoyment!

Kristie L 2025.02.19

     

Never received my item. Very poor service.

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Reply from Silvery Jewellery - Australia 2025.06.27

Hi Kristie, thanks so much for taking the time to send us a review.

We take customer service very seriously, and want our customers to have the best experience and be 100% satisfied with their purchases.
We rely on our customers for feedback, but in a case like yours where we have no record of any attempts to communicate the non-delivery of an order, we can’t say what went wrong or why.
However, as a gesture of goodwill, we’re remaking your order which will be sent to you in Australia from our South African workshop shortly.
Please do make contact with us either by email or whatsapp for us to double check your current delivery details, since this order was placed several months ago.

We thank you for your patience and we are looking forward to replacing your order very soon.

Yours Sincerely
The Silvery Team

Sophia Kooma de Bie 2025.02.18

     

Do not order! Potential scam. I placed an order on the 5th of December and a few weeks later received a notification it had been delivered. It had been delivered, but to an incorrect address in a different state to mine. I doubled checked all my receipts, no error on my behalf. I followed up and was notified it was going to be rectified. Two weeks later, nothing has arrived. I follow up again, once again I am notified it is going to be shipped, once the incorrect customer sends it back 🤦‍♀️ At this point, it has been 2 months since ordering. I would have expected them to remake my order and send it, rather than depending on a third person to correct their mistake. Two weeks later, I requested a refund which was acknowledged but I am still yet to receive to receive it (19 Feb). Learn from me and do not order unless you want to be scammed!

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Reply from Silvery Jewellery - Australia 2025.06.27

Hi Sophia, thank you so much for taking the time to write a review.

We take customer service very seriously, and do everything we can to ensure our customers are 100% happy.
As with everything in life, no one is perfect and human error sometimes creeps in. That’s why, in your case where your order was inadvertently switched with another and delivered to the wrong address, we’ve tried over and over to contact the other customer affected, to no avail. We understand your frustration and resulting lack of confidence, and in order to resolve that for you with no further delay, we’re busy remaking your order which will be leaving for delivery to you in Australia from the Silvery workshop in South Africa shortly.
We thank you for affording us the opportunity to address this and resolve it. And also for bringing it to our attention to use as a stepping stone to provide better and better customer service every day.

Yours Sincerely
The Silvery Team

Sue Churches 2025.02.13

     

I ordered a ring for my partner. This parcel was mislaid by the postal services. I contacted Silvery via email and got a call from the owner in South Africa. He was very apologetic and immediately arranged a redo which was sent off the same day via courier. I got it, complete with engraving, within 6 days. In time for Valentines Day. Thanks Justin for amazing service. I will definitely recommend you to friends and family

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Edmund Lenartowicz 2025.01.15

     

Hi I ordered the tree of life with 4 names and birth stones and I must say that you have done a amazing and fantastic job my friend loves it she is so very happy So Thank You very much silver and Thank You for the time you spent on the tree of life Thank You Regards Edmund Lenartowicz

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Reply from Silvery Jewellery - Australia 2025.01.20

Hello Edmund, I hope that you are well.

Thank you so much for your kind words. We're thrilled to hear that Family Tree Birthstone Name Necklace brought so much joy to your friend. It means a lot to us that you appreciate the craftsmanship and time we put into creating it. Your happiness and satisfaction are our top priorities, and your feedback truly makes our day.

Thank you for choosing us, and we look forward to creating more pieces for you in the future.

Yours Sincerely
The Silvery Team

Jason 2025.01.12

     

My sister gave me one of the cuff bracelets with a engraved message for Christmas, I was soooo chuffed , I love it , finest quality,just stunning thankyou

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Reply from Silvery Jewellery - Australia 2025.01.13

Hello Jason, I hope that you are well.

Thank you for your kind words. We're so glad to hear that you loved the Secret Message Cuff Bangle your sister had given you for Christmas, it sounds like such a meaningful gift. We're so elated you're happy with the quality and design. Your satisfaction means a lot to us and we're grateful for your support.

Yours Sincerely
The Silvery Team

Jacqui Boswell 2025.01.07

     

I was extremely satisfied with the necklace I purchased for my Granddaughter's 18th Birthday. The necklace is beautiful, Thank you Silvery.

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Reply from Silvery Jewellery - Australia 2025.01.13

Hello Jacqui, I hope that you are well.

Thank you so much for your lovely feedback. We're so happy to hear that the Name Necklace was the perfect gift for your Granddaughter's 18th birthday. It's truly an honor to be part of such a special occasion. We appreciate your support and hope to create more beautiful pieces for you in the near future.

Yours Sincerely
The Silvery Team

Grandad Codge 2024.11.13

     

Ordered a keyring for my Granddaughter who got her first car, she was thrilled with it - its a real keepsake

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Reply from Silvery Jewellery - Australia 2024.11.14

Hello Grandad Codge, I hope that you are well.

Thank you for sharing such a special moment with us. We're so pleased to hear that your granddaughter loved her keyring and that it became a meaningful keepsake for her first car. It's truly an honor to be part of such memorable milestones. Thank you for choosing us to create this gift, and we hope it brings her joy every time she uses it.

Yours Sincerely
The Silvery Team

Lynne 2024.11.13

     

I have purchased 2 bracelets from Silvery, each at separate times. Quality is exceptional, I never take them off. Service is fantastic, fast and flawless. Will definitely buy from again

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Reply from Silvery Jewellery - Australia 2024.11.14

Hello Lynne, I hope that you are well.

Thank you so much for your kind words and for choosing us again for your jewellery needs. We're thrilled to hear that you love the quality of your bracelets and that they've become a permanent part of your style. Knowing that our service met your expectations makes us very proud. We can't wait to welcome you back for your next piece. Thank you for your continued trust in us.

Yours Sincerely
The Silvery Team

Kiwi Grewal 2024.11.13

     

I love it .. i wore the necklace whole time no stains no rust nothing ..thanks its worth putting money !

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Reply from Silvery Jewellery - Australia 2024.11.14

Hello Kiwi, I hope that you are well.

Thank you for your wonderful review. We're delighted to hear that you love your necklace and that it has held up beautifully for you. It's always our goal to create pieces that you can enjoy for a long time, so knowing that you're happy with the quality means a lot to us. Thank you for your trust, and we hope it continues to be a piece you love wearing every day.

Yours Sincerely
The Silvery Team

George Rudder 2024.08.30

     

My partner ordered something from you guys it never arrived it was sent to the wrong address. When she tried to call the number it rings out every time. Poor service wouldn’t recommend

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Reply from Silvery Jewellery - Australia 2024.10.04

Hello George, I hope that you are well.

I would like to sincerely apologise for this and we like to help resolve this as soon as possible.

With regards to our contact number, our workshop is based in South Africa and we do have an eight hour time difference so this could have been the reason why you were not able to get a hold of us, we sincerely apologise for this.

May I please ask if you could send us an email to jenine@silvery.co.za and we will assist you.

We look forward to hearing from you.

Yours Sincerely
The Silvery Team