Siech Cycles Reviews

Bis jetzt liebe ich das Bike... Optimierungsvorschlag -> Löscher im Rahmen für die Flaschenhalterung. So könnte man ein Schlosshalterung auch fixieren. So bin ich von der Farbe (Purple) begeistert. Service TOP Vélo TOP

Was at the shop yesterday to get my brake pads replaced, was in and out in 5 minutes. Unfortunately got a flat today, brought my bike in, and picked it up 1 hour later. Absolutely amazing customer service, super friendly guys, great value for money, and solid city bikes that look great.

top guys! thanks

Das Fahrrad sieht top aus und auf mein negatives Feedback bezüglich Kommunikation und Lieferung wurde sehr angenehm, wohltuend und mit einer nachvollziehbaren Erklärung reagiert.

Coole Velos, Laden und Leute.

Tolle Fahrräder und super Service! Mehr braucht man nicht zu sagen. Bin happy! :)

mega! 6 sterne!!! neues velo…2 monate später via vandalismus kaputt gemacht… siech hat aus völliger netzigkeit mein neues velo zum selbskostenpreis repariert. merci vielmal!

Top Velo und super service! bin super happy <3<3<3

I give this two stars because the bike is actually nice but the customer service is a nightmare. I ordered my bike online as I live nowhere near Zurich. As I unpacked it and started assembling I noticed the screw holding the front brakes totally destroyed. It was shipped that way. I was supposed to unscrew it in order to add the mud guard (as per instructions) but nothing worked. When I contacted support they basically told me “oh no, it does seem destroyed” go to a mechanic or get a special tool to fix it. I did not like the idea of paying extra for something they did wrong (and provide guarantee for) and told them so. Their next brilliant solution was to send me a new screw because they think I broke it even though I’ve always maintained I had nothing to do with the damage of the screw. The screw came… well screwed. And I still have no front mud guard or possibility to add a basket without dealing with the screw. The attached photo is the screw before I did any attempts to fix it. I’m done with them, not gonna buy anything more as i am fully disappointed at the unprofessional customer service. I’ve bought 3 bikes from them so far as I have a growing child. They lost a customer. Update: After more than a month nothing more has been done. The promise in Google was not followed by any action. The last email I received from them was full of apologies but there was no solution to my problem yet again. I didn’t even bother replying. They didn’t even sent me a screw.

Der gestrige Empfang bei Siech im Geschäft an der Langstrasse war sehr herzlich. Die kompetente Beratung und die Geduld von Michael mit meiner Tochter war sehr gut und dazu sehr sympathisch. In diesem Sinne haben wir gestern ein Siech Velo gekauft und konnten noch am selben Tag damit rauslaufen. Top!

Lovely bikes, excellent service, very friendly people and the coffee is fantastic! Totally recommended!

Sehr unkomplizierter, kollegialer und professioneller Service! DANKE;)

I give this two stars because the bike is actually nice but the customer service is a nightmare. I ordered my bike online as I live nowhere near Zurich. As I unpacked it and started assembling I noticed the screw holding the front brakes totally destroyed. It was shipped that way. I was supposed to unscrew it in order to add the mud guard (as per instructions) but nothing worked. When I contacted support they basically told me “oh no, it does seem destroyed” go to a mechanic or get a special tool to fix it. I did not like the idea of paying extra for something they did wrong (and provide guarantee for) and told them so. Their next brilliant solution was to send me a new screw because they think I broke it even though I’ve always maintained I had nothing to do with the damage of the screw. The screw came… well screwed. And I still have no front mud guard or possibility to add a basket without dealing with the screw. The attached photo is the screw before I did any attempts to fix it. I’m done with them, not gonna buy anything more as i am fully disappointed at the unprofessional customer service. I’ve bought 3 bikes from them so far as I have a growing child. They lost a customer.

Fehlende Schraube wurde super schnell und mega unkompliziert direkt vor Ort ersetzt, inkl. neuer Sattelbezug :)

Optisch Top, Qualitativ ein Flopp: Habe die erste kleine Ausfahrt mit meinem neuen Siech gemacht: Meine Hände sind schwarz vom Griff! Die Farbe lösst sich und das Velo ist noch keine 3 Tage alt. Der Gepäckträger hat ein Plastikelement, bei welchem die Schraube, das Gewind bereits kaputt gemacht hat. Im ersten gang schlägt die Kette an den Kettenschutz. Hammer schöne Velos, aber schade, dass die Qualität nicht höher ist.

Guter Service, gutes Produkt!