American Tourister Reviews

Tyscott40 2024.08.23

     

Verified

FALLS APART EASIILY This suitcase has only been used 4 times, 2 of which were just traveling by car and not airport handlers. Both the top and side handles started to tear on the first use and it was well under the recommended weight limit. The handles got worse on 2nd and 3rd use. On 4th use, the fabric on the top ripped from the seam. To submit a warranty service request, you have to pay to box and ship it to an authorized repair center (costly). If they deem that the repair is caused by something other than defective assembly, you again have to pay to have it shipped back to you unrepaired. Ridiculous! I will NEVER buy this crappy brand again!

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Amazon Customer 2022.09.22

     

Verified

Junk customer service Don't buy. You can't get parts from american tourister. Don't buy anything from them. You can't get part for luggage less then a year old. Just junk luggage and customer service is a joke. If you spend $300 to $800 on luggage it should last but not 1 trip and broken and you can't get parts for. WTF

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Matt Bailiff 2022.03.04

     

Verified

Ripoff scam company Product defective from day 1. The promised to replace them ghosted me

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Patrick Jones 2016.08.27

     

Verified

Avoid this brand! American Tourister is Junk! After just two trips with it the wheels failed, and two zippers tore loose. Looking at the warranty, they will claim normal wear and tear. My friend used an Eagle Creek on the same two trips and it is still like new. American Tourister is a poor excuse for luggage.

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Terry Wilkerson 2015.10.03

     

Verified

Bad Zipper The zipper broke after just a few uses.. It was not packed full either.

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Zuffman 2015.08.17

     

Verified

Five Stars great item

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C. Thomas 2015.06.24

     

Verified

One Star Cheap and poorly made.

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Deborah Wallace 2015.02.05

     

Verified

Would purchase again Really nice suitcase. Spins and roomy.

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Linda M. Nicpon 2014.10.23

     

Verified

I really didn't look it over very good. My son-in-law found that one of the wheels ... When I bought it for a gift for my son-in-law, I really didn't look it over very good. My son-in-law found that one of the wheels does not function properly. He has been having a hard time contacting Am. Tourister to get it replaced. Not happy as this was not a cheap item and my experience with Am. Tourister in the past has been good.

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Tais Arjona Duarte 2014.09.14

     

Verified

Five Stars very good

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>Wildbill 1998 2014.08.01

     

Verified

I replaced it with another brand that seems to hold up much better. It didn't last very long. A couple of trips and handling by airline employees and all the fabric was shredding around the breaded surfaces. It looked old and ragged. I replaced it with another brand that seems to hold up much better.

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Robert 2014.06.29

     

Verified

Piece of Junk I bought this bag to take on a trip to Italy. This bag didn't hold up at all. The handle broke off and the tie down on the inside broke as well. Do not purchase this and spend the extra bucks to get a better suitcase.

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Rajeev Varma 2014.02.15

     

Verified

Great Price I believe I got a great price on this. I have used it pretty frequently since I love to travel and has survived the 'weather'

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karmstr1 2014.01.27

     

Verified

Good but huge Great so far. Rolls well, nice compartments on top. Only downside is that I didn't realize how large it is. This is not a "normal" checked bag, its an XL. It was close to the 50lb. limit even when it wasn't full. Just a heads up. Don't plan on filling it up

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uripha marcellin 2013.12.08

     

Verified

looks good Hope it proves to be as strong as it looks. But I do like the feel and looking to see how long it last

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Charlotte Lauer 2013.11.16

     

Verified

Poor Quality ,very disappointed. One of the wheels came off before I even left home with it. Had to glue back on to get through my trip.

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Tulsa, Oklahoma 2013.07.09

     

Verified

Too big! Good equality and is as advertsied! But when full it's generally OVER airline weigth requirements. Too big! Buy next smaller size.

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Kindle Customer 2013.06.04

     

Verified

Disappointing Bought this item at Target, under-loaded it (didn't even use the expandable feature, & had to remove items because I was already over airlines' 50-lb. limit)...by the time I finished the first leg of my trip (by train), the metal edges were protruding from torn plastic at the top/front of the bag. I can't imagine the conditions were particularly rigorous (there were no scratch marks near the wire that would indicate repeated friction), so I have to conclude that the material used in constructing the piece was lacking. I expected a great deal more from the brand. It's already been returned, & I'm hunting for something more durable (say, maybe, 5 WHOLE trips, instead of half of ONE trip?!)

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Richard Walsh 2013.04.29

     

Verified

American Tourister ilite DLX Spinner EXP29 I purchased this piece of luggage in late November for my daughter. The size was a little too large for her so I kept this and bought her a 25". I just used the luggage for the first time 2 weeks ago. When I returned I could not pull the handle out of the luggage..it doesn't appear to be busted but simply stuck in the closed position.Unfortunately for me the return policy is only into January a mere 60 days. I do not recommend you buy this product $149.00 gone in one airline trip. Now I can return it for a partial credit? I am disappointed in American Tourister and Amazon for this weak policy. American Tourister Ilite DLX 29" spinner is not an acceptable product.Returning an item of this size is beyond challenging...how do you find a carton this size?

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S. Ahmed 2013.01.25

     

Verified

Good Product .Perfect!! I bought this set of carry-on luggage for my mom's trip.The luggage had compartments, zippers, expansion options, and much more!

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