Shisha Nova Reviews 2024

Piradeepan Varatharajan

2024.03.04

Bad customer experience

waqar asif

2024.02.07

Excellent quality. Outstanding customer service. Can’t wait to smoke 💨 here in a few.

Busy Fitness

2024.02.03

Nothing but amazing service and amazing products! Ordered my 3rd shisha from them, and always the most satisfied! Highly recommend!

Bilal Gillani

2024.01.19

Great place to buy hookahs, they sell quality hookahs and pricing is reasonable!

LOVA CANE

2022.10.30

Zakeer Kasuji

2022.03.31

Hands down the best prices for all your shisha needs! I’ve ordered a few times from here and they are extremely friendly, helpful, and knowledgeable about shisha. I will continue to always shop here and recommend them to anyone!

issam z

2022.03.21

Fery Souben

2022.03.11

Les employés sont d'une gentillesse inestimable. Ils sont serviables et efficaces. Vraiment, je ne pouvais espérer mieux. Ils ont répondus à mes questions au-delà de mes attentes. J'ai reçu ma commande en moins de 48h ce qui est de plus en plus rare. Merci pour votre dévouement.

James Holiday

2022.02.15

I tried Shisha Nova for the first time last year while looking for accessories for my Steamulation Pro X II. After receiving my goods, I figured that they were the equal of any vendor that I've shopped with before. That changed once I needed a replacement for my Pro X II base. After expressing interest in the item, their customer service rep actually reached out to me with a link for preorder to the exact version of the base that I was looking for. The idea of that may seem small or trivial to some, but in my decade of buying hookah products online, I've never received that kind of customer service from a large vendor. They truly are top notch.

Miguel Moran

2022.02.11

I ordered many time from them and their service is really good They always deliver on time or even before the expected time

Irfahn Khimji

2022.02.09

Was a little difficult to do a preorder and regular order together on the website but the customer support is stellar. Great communication and help after the sale as well!

Reply from Shisha Nova 2022.02.09

Thanks for the feedback Irfahn! The pre order bug has since been resolved. 😊

Ruben Garcia

2022.02.06

Shisha Nova goes out of their way with customer service and communication! They offer great products and top quality brands!

Michael Kazzouh

2022.02.06

The best customer service in the business. They are super responsive. I had a few questions. About my steamulation pro x mini. Such a tremendous help. I can't recommend then enough.

Cedric Sambour

2022.02.06

Fast shipping and good follow up along the way. Great product at great price

Patrick Pollen

2022.02.03

Competitive pricing and very knowledgeable, friendly staff. Shipping was fast but the high end hookah I ordered arrived with cosmetic damage. Initially, I was told it was production related, then I was told to contact the manufacturer directly to make a warranty claim. Shishanova has a robust customer satisfaction policy published on their website. Until they adhere to it and improve their customer post purchase care experience I would suggest buying elsewhere.

Reply from Shisha Nova 2022.02.06

Hi Patrick, thanks for your feedback! We do our best to take care of warranty issues in house when we can. In your particular case, replacement pieces were not in stock and the only option was to request that Kaloud looked after your claim. We did offer to handle the claim process on your behalf and mentioned it would be faster if you wished to reach out to them directly as they would be able to ship replacements directly to your address this way. We ended off by advising you to reach back out to us back after contacting Kaloud so that we can ensure the situation was handled correctly. As the only authorized retailer of Kaloud products in Canada, we are confident that your claim with the manufacturer will be accepted and looked after. The decision to have your claim handled by Kaloud was done in good faith and with the knowledge that it would be properly looked after. We will be sending you a follow up e-mail to the contact details attached to your order to make sure your issue was fully rectified. We will do everything necessary on our part to make sure your hookah is delivered as advertised. Thank you for voicing your concern and allowing us the opportunity to follow up on this warranty claim for you.

Peter Barker

2022.02.02

Great customer service. Helped me filter through what my options were, and what would suite my wants. Thanks so much Shisha Nova. Looking forward to my big clouds!!