I recently switch to this pharmacy due to my closing its doors. It’s been nothing but problems. Misinformation, super slow service, text that my meds are ready only to show up and they aren’t, they can’t seem to keep my insurance on file, and the final straw was today when they told me for the 2nd time in 2 months that they don’t have all my meds I need. They want me to pay for the full script and walk out with however many they have and they owe me the rest. This is a med I cannot miss without consequences. Honestly Walgreens has better service.
I have availed myself of this pharmacy's services periodically for temporary and emergency prescriptions. My neighbors and I would recommend exploring alternative pharmacies due to the consistently slow service, which is particularly noticeable when there are only one or two prescriptions to fill. They often contact me to inform me that a prescription is ready, only to find out that it is not. I apologize if my tone seems jaded, but as someone undergoing dialysis and chemotherapy, I am acutely aware of the importance of time management, and I cannot indulge in unnecessary delays. During my last visit, I observed a dog on the counter that was not a service animal, which raised concerns. Moreover, the delivery fee for a location just one mile away seemed excessive.
Sherrys is not what it used to be. I'm longer for my meds to be ready. They made decisions about my meds without consulting me. Like a vile that contains 3 shots instead of the 10 the Dr ordered. $35.00 for 3 or $42.00 for 10 that's $75.00 more they make off the same drug the same amount, and Dr. Prescribes the vile of 10 not 3 individuals. When sherry was filling scripts this didn't happen.
Reply from Sherry's Drug
2025.01.23
Janie,
The technician you spoke to was new, and told you misinformation. She has tried to call you to apologize. She did that with out any prompting from Sherry. She truly felt bad about what happened. She's a good person. Sherry is still here and she is very proud of the business she has grown in the 43 years she has served Edmond. Being an independent business, we are very thankful for each of our customers, many feel more like friends and family. I hope you know that we try our very best to be professional, friendly and kind. We hope to see you back again soon.
The technician you spoke to was new, and told you misinformation. She has tried to call you to apologize. She did that with out any prompting from Sherry. She truly felt bad about what happened. She's a good person. Sherry is still here and she is very proud of the business she has grown in the 43 years she has served Edmond. Being an independent business, we are very thankful for each of our customers, many feel more like friends and family. I hope you know that we try our very best to be professional, friendly and kind. We hope to see you back again soon.
Sherry’s used to make a compound of a medication I need. I called up there to make sure they still do, the lady that answered said they no longer compound it, it’s sold OTC. I specifically asked if it’s the same exact medication I got last time and she said it was. Paid $35 for a medication that I cannot use, that can be purchased on Amazon for $10 and can’t get my money back because the package was opened.