Verified Company
Firstly, I have purchased dozens of pairs of sunglasses from SR over the past 8 years. On 11/29/2024 I placed an order for 4 pairs of sunglasses from SR for Christmas presents, as I have often done in the past. I was told that SR were notified on 12/7/2024 that the shipment was damaged, but ignored the notification. Meanwhile, the tracking status said, and continues to say, that the order will be delivered by the end of the day. At 9:45PM on 12/24, when the order hadn't arrived in time for Christmas, I contacted the company about the problem. On 12/27 they responded saying they'd set up a priority reshipment ASAP. When by mid-day on 12/30 the order status had not changed, I reached out again and they said the order would go out that day. When on 1/6/2025 the status had still not been updated, I reached out again and was told it would ship within 24-48 hours. When on the morning of 1/9/2025 the status still had not been updated, I was eventually able to speak to a manager who said that the order had shipped with expedited status that day and would arrive by 1/13/2025. When I didn't receive the order by 6PM on 1/13/2025 I checked, and the label had been created, but the carrier had not yet received the package. So, I still have not received the package, and now it is supposedly going to arrive tomorrow. I am extremely frustrated by this whole experience. In my communications with SR they want to blame the carrier and weather for the 6+ week delay, but it's not true. It is very disappointing that they treat anyone like this, never mind a long time customer. I am submitting this review here because when via text I asked how I could leave a review of the company on their website, I was told I could not, but should instead submit one to the BBB, so I am. I am not expecting any actions as a result of this review, other than hoping it might help make SR treat their (especially long time) customers with more integrity. SR can do a better than this.
Verified
