Verified Company
Horrible customer service. I’ve booked her many times in the past for laser, I’ve never had this horrible of experience with booking and communication. I booked over 3 weeks in advanced. I had an automated text confirming all my information the day prior, I’ve waited to over a month for this appointment to then say if I don’t have an exact date for the last time I plucked my hair then they would need to cancel. Mind you this is 24 hrs prior to an appointment I’ve had booked for over 3 weeks, have let my hair grow for over a month now, and the office had all this info in their system dec 1. Extremely unprofessional. I called to speak to the office and was told they were in lunch at 2:20pm. I called back and spoke to someone in office and said they get back to me. I explained what had occurred and he called my a few hours later saying we need an exact date for when I last plucked. I never went through this process before when I was there, I never had these questions asked, or had this issue any time I came in. Needless to say unprofessional, not courteous, and I do not believe they did a good job on my previous laser treatments. I thought I’d Give them another try since I’ve had laser done here before. I would not recommend.
Incredibly frustrated. One hour before my appointment, the front desk texted me to come in early to fill out new forms (I’ve attended 5 appointments already). I told them that wasn’t possible on such a late notice, and to please email me the forms so I can complete them online. Still no answer, and my appointment is in 30 minutes. I already took half the day off from work so that I can go to the appointment in South Bay. I work on the peninsula. So inconsiderate. I told them we need to reschedule, and no I will not be paying the cancelation fee because this was not on me. It would be 4 stars if not for this. Seriously, they don’t respond to texts or pick up the phone when I call. What gives?
got a package for laser hair removal on my mustache area. during the first session, the girl was pretty thorough and I spent around 10 minutes in the room. however, for the next few sessions, the girls seemed to care less and just wanted to get people in and out faster so they would do a few zaps while missing spots and I would be out of there in a minute. after abt 3 sessions I noticed no change at all so I asked one of the workers and she said the mustache area usually doesn’t fully go away ever…but i haven’t even had any noticeable difference in hair growth even after multiple sessions. anyways i stopped going there and went somewhere else that actually made a difference in hair growth after 1 session.
Run away — waste of money, time, and peace of mind
I truly wish I could give zero stars. I would strongly advise against choosing SEV simply because it’s cheaper than other providers.
After 13 laser hair removal sessions, my underarm hair is still present, which is extremely disappointing given the time and money invested.
My experience was also very stressful due to ongoing mismanagement. The front desk made a clear scheduling error and booked me for an additional session while telling me it was included in my package. As a result, I took time off work, traveled to the center, and was charged $100 for a mistake that was not mine. Despite multiple follow-ups, I was never refunded for this error.
To make matters worse, I later obtained a doctor’s letter advising me to stop laser hair removal with SEV, yet more than a month has passed and I am still trying to get my money back, despite emailing several times.
Overall, the front desk repeatedly failed to properly track sessions or communicate accurately. I recommend spending more at a professional, well-organized center. It may cost more upfront, but you’re far more likely to get results—and avoid unnecessary stress.
I’ve had mixed experiences with SEV Laser. On the positive side, the facility is clean, and one of their technicians is thorough and professional. However, I’m giving them two stars because of their rigid policies. I purchased a Groupon and wanted to switch the treatment area from bikini to underarm, both of which are the same size. Unfortunately, they refused, citing a Groupon policy, which I find unreasonable. It’s frustrating that they’re not flexible when it comes to the treatment area, especially when the size is the same.
Additionally, they’re quite strict about the areas they treat. For example, the bikini line at other places includes the top panty line, but SEV Laser won’t treat that area. They also won’t handle small sections of hair that fall just outside their designated zones, which seems unreasonable. It feels like they nickel-and-dime you for every little detail.
Overall, while SEV Laser has potential, their inflexibility and stinginess with treatment areas definitely impacted my experience.
Horrible parking and no validations or designated areas. The place was like a zoo, I felt like the providers were so nice but totally overworked/overbooked. I don’t feel pricing was transparent or fair. It said online free consultation so I bought a package and scheduled the free consultation. I told them before the appointment that it stated online it was free and that I bought a package therefore didn’t owe a consultation fee. They called a woman named Priscilla who did not honor what was on the website and instead charged me the 50 dollars and stated I could use some of it for a one time laser on my happy trail (34 dollars). When I went to do the happy trail which I’ve done previously. I was told the happy trail at sev is below the belly button. Unfortunately I had already shaved the trail above and below my bellow button and they wouldn’t do it. They are stingy about what they offer for laser. The places I went to in years past had such a good attitude and worked with the customers which is how it should be when you are paying so much money for a service and especially when laser can cause damage to your skin. Additionally they are not flexible with refunds if your skin can’t tolerate the laser or if your doctor recommends not doing it or if something simply comes up. Additionally I requested to have the same person do my laser each time because I have sensitive skin and in the past this is what my doctor recommended and it was safer for me, the front desk told me this would be hard to do
I’m currently expecting and I have 3 sessions left with my package. I was told since I am pregnant at the moment I am unable to get laser hair removal which is completely understandable. I was advised to email my location which is the location in Philadelphia about holding my 3 sessions that I have left. I have yet to get a response. I also wrote a follow up email and still no luck, it’s been almost 2 months with no reply. I’ve called the location back and now no one has an answer for me. This is crazy and so unprofessional as well as unnecessary stress given my current situation. I just want an answer.
Beware - manager customer service and professionality is seriously lacking.
Both my partners had large visit count laser packages here. We've had scheduling difficulties and the management has been less than helpful.
We once shifted an appointment due to unforeseen availability. The scheduling staff did not review any appointment considerations with us. After the call ended we realized that the lasering area was not shaved the night before and therefore not prepared for lasering (skin is very sensitive and subject to razer burn/bumps). We called back asking to reschedule WITHIN TWENTY MINUTES and were informed that this would result IN A FEE. Holding a reservation spot for 2 hours from the current time is somehow going to result in a fee, as if we had held this spot from some other customer and would somehow be costing the business lost revenue?? Admittedly, we made a mistake with not being entirely prepared for the appointment scheduling - ownership is taken there, of course. Blanket application of such a policy is silly nonetheless.
Anyway, I have some interactions with the manager Shaina who apparently does not care much about maintaining good relationships with existing customers who have and are willing to purchase expensive service packages. Shaina, decides to reprimand me via email and make sure I know we won't be getting any fee waivers in the future while telling me that the scheduling agent made a mistake and the fee for this issue will be waived.
45 days later, my partners account is blocked and we owe a fee? What a wild ride for a customer spending nearly $1,000 at a "luxury" business
This has been by far the worst experience I’ve had at a laser clinic, specifically at SEV Laser Redlands.
I live an hour and a half away, and I still drove to this location because I was told they could not help me reschedule, even though I had already sent a text message in advance. I didn’t want to lose my session, so I made the drive anyway.
When I arrived, they told me my appointment was no longer available. I arrived only 15 minutes late due to traffic, and despite knowing how far I had traveled, they made no effort to help or accommodate me.
Communication is extremely poor — they don’t respond in a timely manner, they’re unhelpful, and they show no consideration for clients who don’t live nearby. They push you to buy packages, but when it’s time to use the sessions you already paid for, they make it incredibly difficult and refuse to help.
I would not recommend this location to anyone. Very disappointing and frustrating experience.
I just had my first laser hair removal appointment at SEV and I had the best experience. From the front desk staff to the technician, everyone was SO warm, friendly, caring, and empathetic. They took the time to answer all of my questions and really cared about the experience I had, especially as a first timer to laser hair removal. I can't wait to keep coming back!
I have been going to SEV Laser Calabasas for over a year. They have always been quick and efficient. Everyone is nice and appointments on time. The place is clean and one time my kid was sick and I had to cancel last minute. They were very understanding. Thanks for the great service.
Reply from SEV Laser
2025.12.15
Hi Skaz, Thank you for your rating! We're thrilled that you enjoyed your experience with us. Can’t wait to see you again soon! Love,SEV
