ServeCo التقييمات

Sally Holguin 2025.12.12

     

I would really like to let management know about the exceptional customer service I experienced with Tiffany G. She walked me through the steps to fix my problem I was having with my chair that I had been trying to get resolved for a month after putting my claim in. She really knows how to trouble shoot and work with her customers so it’s easy to understand what to do. I can’t thank her enough for her help and patience. She’s a wonderful asset to the company. I wish all customer service representatives were like her. Thank you again Tiffany G for all your help. Sally Holguin

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Lynsie Wheat 2025.12.11

     

The phone call when you call in to make a claim is literally just trying to get you to say something incrementing. I have a stain, how about you come out and clean it? I literally told them "I don't know" when asked what the stain was. When in fact, I do know..... it's from my kids and one of their drinks. I just didn't think that mattered much. Well, apparently it does. If you don't answer all the answers correctly they will refuse service. Absolutely horrible way to conduct business. I am so sick and tired of warranty companies sliming their way out of their obligations.

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Doplar 2025.12.11

     

But for one change in scheduling the technician from TWC Furniture Repair (requested by ServeCo) showed up well within the svc window (on the early side) on both visits, and did his work competently and professionally.

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Cheryl Gudgel 2025.12.09

     

Waste of money! I want my money back! I had a tear in my chair that appeared in the spot where I rest my elbow. They denied it stating "unknown origin". I told them it's where I rest my elbow. That's not unknown!

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Georgia S 2025.12.09

     

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James Wilkes 2025.12.03

     

Tiffany was a delight. she has me set up with an appointment in the next 48 hours to address my concerns, much appreciated thank you.😊

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Carol Riley 2025.11.29

     

I spoke with Brittany from serveco. She was more than helpful. Extremely polite, listened carefully. Her instructions were clear - she made sure I understood what she explained. Thank you for your service, Brittany.

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Cynthia Perry 2025.11.28

     

I purchased the warranty on my leather couch and loveseat in 2023. 5 year warranty. The furniture store told me that they will cover anything. The tags on my couch said to use warm, mild soap. My couch has a big stain on the seat and foot rest. Which I tried to clean. Didn't come off. Realized that my mother in law always sat there after she put creams on her legs. So I filed a claim last week. I got denied because I used water and mild soap on it. Very disappointed in this company. I am going to advise anyone buying the warranty from you to not buy it. What a scam. Taking people's hard earned money and then denying their claim. I received an email from you wanting to know how you did. I gave you a negative review and decided to post here also. It sounds like a lot of people are very upset with your company. Shame on you

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الرد من ServeCo 2025.11.04

Thank you for taking the time to share your feedback. We truly understand how frustrating this situation must be, especially when you’ve taken steps to care for your furniture.

We’d like to clarify that the Protection Plan does specifically state to use only a dry cloth for cleaning and to contact ServeCo before attempting any cleaning methods. This is because some substances—even mild soaps or water—can worsen certain stains, and unfortunately, that can disqualify a service request under the plan’s terms.

In the spirit of the Protection Plan and our commitment to customer satisfaction, we’d like to offer a courtesy cleaning to assist with removing the stain. Please reach out to ServeCo and ask to speak with our Resolution Department, and we’ll be happy to work with you toward a resolution that meets your expectations.

We appreciate the opportunity to help make this right.

Laura Thompson 2025.11.25

     

Absolute waste of money they will not cover any stains listed on their sheet! How is yogurt on the side of chair normal wear and tear? Don’t reply saying if I call a resolutions specialist they will help with a complimentary service. You are just trying to make it look like your company actually will take care of customers. If you really wanted to make it right you would contact me directly. By the way this is the second time I have gotten the run around from Servco.

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الرد من ServeCo 2025.11.25

We believe we were able to locate the service request under the name provided, and we sincerely apologize that we did not meet the expectations you had when you purchased the protection plan and placed your trust in ServeCo.

We understand how frustrating it can be when a service request does not qualify for coverage. If you would like to speak with our Resolution Department, we would be happy to review your situation further and explore any courtesy service options that may be available. Please contact our service team at your convenience so we can assist you.

We appreciate your feedback and look forward to the opportunity to work with you.

Ryan Grieco 2025.11.20

     

Horrible service. Do not waste your money with this company. They will not honor your furniture cleaning agreement.

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Josephine Rizzo 2025.11.19

     

ZERO STARS. DO NOT buy a warranty with Serveco. I purchased a couch from Lazy Boy in 2017. The couch was around 5000.00 and we purchased a complete warranty with pet protection. We were told that in any event of damage we could file a claim. The warranty was for 5 years. In 2022 we filed a claim due to damage from pets. Serveco was easy to deal with (back then) and due to cloth coloring differences they opted to replace the entire couch. We got the new one in April of 2022. We were very satisfied. We also purchased the same warranty for that couch as the first. About a month ago I put in a claim. They replied asking question that made it seem they were going to try and fight the claim. I was worried. I responded and they decided to honor the warranty. A few weeks later I saw a package had been delivered and it was couch cushions. Just the tops of the couch cushions and the worst part was they were not color matched to the couch. The color did not match the pictures I had of the couch when it was delivered in 2022- so it is not a fading issue. It is clearly a completely different cushion color. And they plan to send a seamstress to chop off the tops of my couch, and then sew in the tops they sent. Absolutely wild. But if the couch cushions were the same color I’d be okay with it. I sent in pictures and they decided it didn’t matter the colors didn’t match, even when I offered to send pictures of the original to rebuke their claim that the color was off due to fading and time. I want this claim to be honored with the same care and concern the first one was. I even offered to accept them sending the rest of the cushions so they’d at least match and no luck there. I have filed a complaint with the BBB as well. I will tell everyone and anyone I can about how horrible ServeCo is unless they actually try and resolve this. The emails back and forth between myself and ServeCo have been useless. They do not care that they are trying to stick me with a 2 toned couch. I have attached a picture for this review of the original darker color couch that was delivered in 2022 and this picture was taken the day it was delivered. And the lighter gray color is the one they sent out. They clearly do not match. If anyone at ServeCo actually reads this and cares, my claim number was 652030 and I will happily remove this review and my BBB complaint if we either get all new couch cushions to match, or a new couch. Telling a consumer they have to accept a couch that is 2 colors is such bad customer service.

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Serbando Gonzalez 2025.11.18

     

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Mike Dalton 2025.11.18

     

This company is absolute GARBAGE. Purchased a $7,000 adjustable base and mattress from Mattress firm. LESS THAN 3 WEEKS from delivery, the wires that control the bed separated as they were crimped upon installation. After filing an E claim, climbing under the bed @ 55yrs old to take pictures and calling the company 6 TIMES along with the 3 TIMES Mattress Firm tried to contact them, they finally sent me an email saying that these crimped and broken wires are NOT covered under their warranty! THIS COMPANY IS A JOKE. Tried getting ahold of the "warehouse manager" 4 time but he was "IN A MEETING" which apparently lasted ALL DAY! In short, we have been sleeping in our guest bedroom for OVER 2 MONTHS while these clowns did nothing. DO NOT PURCHASE A WARRANTY FROM THIS PIECE OF GARBAGE COMPANY. I wish google would provide a place for NEGATIVE STARS. ServeCo - You are trash

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Gil Turnquist 2025.11.17

     

Erin was most helpful for assisting us on obtaining a Claim Number for damaged on a Queen Size Sleeper Sofa; she literally walked us through the steps to make this transaction possible. Consequently, we gave her the highest possible 5 Star rating ***** PS and her distinct voice and mannerism to us to ease

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Briana Lucchesi 2025.11.05

     

If I could leave 0 stars I would. As others have stated Absolutely the worst warranty company ever!! I was told by La-Z-Boy that my fabric couch was covered for 5 years from any stains when I purchased the extended warranty through Serve Co. Well, my husband got something on the couch, dirt, our pets stained from vomit, something, unknown for sure because he works outside a lot on cars and I sent in a claim. Well, because I said dirt or charcoal, or dye (could have been grease but I didn't say that) it is not covered and the claim was denied. Mind you, we have had this couch for under a year, and don’t even sit on it every day. It has to be exactly one of the items on the list. Upon calling the resolutions department, the woman I spoke to was so incredibly rude, and hung up on me!!! Do not make the same mistake and do not trust this company and if you use any cleaning product, even tap water, to clean the item, the warranty is void. You must use distilled water, but you're not going to know that either until it's too late. Do NOT order the warranty and don't let La-Z-Boy sucker you into buying it either! See Serve Co's message below (photo). They're a total SCAM and waste of money!!!!!!!!!Hence why they have almost 2 stars… HORRIBLE!!!

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Bob Snyder 2025.10.30

     

DONT buy this warranty, a Total rip off. We were told by Kane Funiture in Ocala Florida that we would be covered for 5 years from purchase. Our couch sags on one side where my wife sits and she is NOT a big woman. The sag is noticable and Serveco said the claim is denied and it is from normal Wear and Tear. REALLY???

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الرد من ServeCo 2025.11.04

We’re very sorry to hear about your experience and truly understand how frustrating this situation must be. After reviewing your service request, it appears the Protection Plan purchased was the Power Motion Plan, which specifically covers power and electrical components of motion furniture. Unfortunately, this plan does not extend coverage to quality, comfort, or upholstery concerns, such as sagging or wear in the cushions.

We understand this may not be the outcome you were expecting, and we sincerely apologize for any confusion at the time of purchase. We recommend reaching out directly to the retailer (Kane Furniture) where you made your purchase, as they may be able to assist further or provide additional options.

We appreciate your feedback and the opportunity to clarify the details of your Protection Plan.

Yolanda Caraballo 2025.10.30

     

MS. PATRICIA, was such great help to me. She was knowledgeable,kind and took care of my problem. Such a great addition to your company.

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الرد من ServeCo 2025.11.06

Thank you so much for your kind words! We’re delighted to hear that Patricia provided such knowledgeable and caring service. She’s truly an asset to our team, and we’ll be sure to share your appreciation with her.

We’re grateful you took the time to share your experience — and we’re so glad Patricia was able to take care of your issue quickly and kindly!

Sue W. 2025.10.29

     

My bed remote stopped working and I called and got a representative named Allen/Alan (not sure how he spelled his). He was 100% amazing from the very get go. Such a positive and upbeat attitude, so nice, so willing to make sure I was satisified with my service. When he had to place me on hold, I specifically requested him to mute me instead if he was willing so I wouldn't need to listen to the hold music. He was totally willing to comply which helped reduce my stress with sounds. We worked together and totally resolved my issue! My bed works now! And I told him I was going to write down the instructions in case it happened again in the future and he emailed me the information which was so great! I couldn't get the oirignal file he sent me to save, he stayed with me and tried other ways to get the information I needed to me. He went above and beyond in this way! I am so grateful for the kind and wonderful customer service experience I had with Allen/Alan and I even called him my "hero of the day!". Thank you Allen/Alan! You're the BEST!

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الرد من ServeCo 2025.10.29

Thank you so much for sharing your experience! We’re thrilled to hear that Allen went above and beyond to ensure your bed remote issue was resolved and that he made the process so smooth and stress-free. Your kind words and calling him your “hero of the day” mean a lot — we’ll be sure to share your praise with him!

Rachel Hess 2025.10.28

     

Excellent Service!! No worries with ServeCo, who will respond readily to you, and who will send a most knowledgeable and well mannered gentleman to your home to fix the problem with your furniture.

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الرد من ServeCo 2025.10.29

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with ServeCo and that our team provided knowledgeable and courteous service. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your positive experience.

Jennifer Sherr 2025.10.27

     

The technician that came to my house got the ink out of our light leather couch and it looks brand new again! Amazing job. So glad I bought the protection plan!

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الرد من ServeCo 2025.10.28

Thank you so much for your kind words! We’re thrilled to hear that our technician was able to restore your leather couch and make it look brand new again. We’re glad the protection plan worked out for you and appreciate you taking the time to share your experience. If you ever need assistance in the future, we’ll be happy to help!