Serendipity Flowers Reviews

Mark Jefferies 2024.05.09

     

Never used before so relied on ratings. Staff were very friendly, took my order over the phone and when the roses I ordered turned up, the girlfriend absolutely loved them. They were presented beautifully, nice big blooms, a perfect display as hoped. Fully recommended and I'll be back and will use again.

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Reply from Serendipity Flowers 2024.05.09

Thank you so much Mark we really do appreciate you wonderful comments.
We look forward to hearing from you again soon or even meeting you in person.
Thank you again so much.
Kind Regards
Jill
Serendipity Flowers
x

Patrick Spalt 2024.03.29

     

very nice and kind service, delivery was perfect and the flowers are really very good quality. absolutely awesome

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Reply from Serendipity Flowers 2024.03.29

Hi Patrick
Thank you so much for you lovely comments we really do appreciate you taking the time to leave this lovely review.
We hope to hear from you again soon
Thank you so much.
Jill
Serendipity
Jill
Serendipity

Paula Snook 2024.03.05

     

First time we have ordered from Serendipity and we wasn't disappointed will certainly be going back

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Reply from Serendipity Flowers 2024.03.05

Thank you so much for your review we are so glad your were happy with your order :)

Coleen Woodsford 2023.09.16

     

Having used Serendipity for my own wedding, friends birthdays and my Mum's funeral and 1st year anniversary I have always been so impressed with the quality and service and wanted to promote and use a local business until today. Having ordered 10 cerise pink carnations for my Dad to take to his late wife's grave on what would have been their wedding anniversary and cerise being their chosen flower colour I was left bitterly disappointed today. Not in a position to leave empty handed as Dad was waiting in the car I was given 10 pink carnations and told sorry that was the closest they had. One head was dead that couldn't be seen through the wrapping and another half dead we discovered once graveside. They certainly weren't fresh. The cost also I felt was astronomical £25 for 8 wilted heads and 2 dead heads and a bit of gipsofelia. A phonecall to the number I left would have been good customer service to inform me the order could not be met. Never again!

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jessica rice 2023.08.13

     

Such a fantastic service, I ordered flowers for a 60th Birthday and they were stunning! Really special and perfect for the birthday girl. The lady who helped me was so helpful and friendly and I was impressed from start to finish. Would highly recommend

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Reply from Serendipity Flowers 2023.08.13

This is lovely to hear Jessica. Thank you so much for taking the time to write a review we are so happy that you were delighted with the flowers. Thankyou again. Xxxxxx

Tasha C 2023.06.04

     

Always helps me , fantastic for planning and spare of the moment .

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Reply from Serendipity Flowers 2023.06.04

Thankyou so much darling really appreciate this 😍😍😍

MWTRUST LLP 2023.02.10

     

Shocking service & disgraceful customer interaction. Apparently when the florist sends flowers to a different address to the one they were given is the customers fault. Flowers were nothing like what was ordered either & ended up getting to the right place 3 days later & are now frost damaged. Rude & disgraceful women who work there. DO NOT WASTE YOUR MONEY

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Jason Crowley 2022.11.07

     

Disappointed with the bouquet I ordered for my uncle's funeral. I specifically order a large bright bouquet, not a funeral wreath, but what arrived had no baring to the picture online. For £45 it was small and mean-looking and the flowers used were totally different - obviously the season has to be taken into account but what arrived in no way resembled what I paid for.

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Reply from Serendipity Flowers 2022.11.07

Good morning Jason, we are really sorry to hear this we dont usually have complaints could you let me know some details about when this was delivered and the name for the funeral or the delivery address please so we can look into what has happened?
If you prefer to give us a call our phone nymber is 01303894422
Thank you
Serendipity

Rosemarie Hulse 2022.10.12

     

Excellent service from staff. Went In for a gift and they couldn't have been more helpful. Found what I wanted and was delivered a couple of hours later. Absolutely brilliant, will visit again. Thank you

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Julia Dunn 2022.10.05

     

Thank you to Serendipity Flowers Hawkinge for our beautiful balloon bouquets for tables at our wedding reception. They arrived on time, the right colours, stayed up and looked amazing. Staff were helpful and informative. Fabulous x

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Reply from Serendipity Flowers 2022.10.05

Thank you so much hun. congratulations to you both a gorgeous couple 😍😍

Jules Danch 2022.08.29

     

I lost my daughter Hana to Domestic Abuse 4 years ago. The lady is always so helpful. I asked her for a small wreath from me and a posie from the boys. She produced a lovely butterfly from me and a pink angel from the boys. I cried but was also happy to lay them on my daughters grave. I sent photos to my eldest grandson and he said how beautiful they were. X

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Bridie Hill 2022.05.25

     

Ordered a coffin display for my husbands cremation. Wasn't sure what I wanted other than yellow flowers, his favourite. The lady in the florist was so helpful and told me she would sort it and not to worry. Flowers delivered to the crematorium and they were a lovely display couldn't fault them. Took them home after the service and put them in my garden.

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Reply from Serendipity Flowers 2022.05.25

Thank you so much for your review we really appreciate it and are so happy that you were happy with the flowers and you have taken them home with you. Thankyou again so much.
Kind Regards Jill xxxx

Simon Spratley 2022.05.10

     

Love this little florist. Always has a bountiful selection of gifts and flowers and the owner is super nice and helpful.

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Reply from Serendipity Flowers 2022.05.10

Thank you so much for your lovely words, it has made our day 😍😍

Farah Patel 2022.04.24

     

Ordered my wedding bouquet from Jill and she was an absolute pleasure. She advised me on the best flowers for my colour scheme and budget. So happy with the outcome! Would definitely recommend!

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Reply from Serendipity Flowers 2022.04.24

Thankyou so much darling it was a real pleasure 😘😘😘😘

Dara Cubin 2022.03.30

     

Beautiful range of flowers for all occasions and this is where I have my Wish buys sent to 😃

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Reply from Serendipity Flowers 2022.05.25

Thanks so much hun 😜😜xxx

Tony Hilsdon 2022.02.14

     

Beautiful flowers!!and the ladies in the shop couldn't of been more helpful and more lovely to help a last minute guy out the missies couldn't of been more in love. Highly recommend thank you again x

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Reply from Serendipity Flowers 2022.02.14

Thank you so much for your review Tony, so glad your misses was happy with her bouquet! Xxxx

Vidmantas Budvytis 2022.02.14

     

Payd £50 for brush not fresh roses ... not recomending !!!

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Reply from Serendipity Flowers 2022.02.14

I am so sorry your flowers were not as you expected! Could you please add a photo to your review so we can assertain the problem for you today! As my mother and daughter explained while you were rushing them in store today, we only had 12 roses left from our very fresh delivery today, which should have cost £60 but as they were our last ones my mother was very kind and decided to offer you those plus some other bits for a discounted price! If you are unhappy please feel free to return the bouquet to us today and we will refund you your £50. Unfortunately after you were so rude to my 12 year old and mother after they tried to accommodate your requirements of the brown paper being not right, the heart bag not quite fitting properly and the ribbon being too christmassy for you , i expected you to come up with some issue! But swearing "s*** shop" after all that in front of other customers and a 12 year old girl is inappropriate at best. The eye rolling at my daughter, mother and other customers was also very rude, as she had to finish another bouquet before yours and another customer came in after.

Simon Tickner 2022.02.09

     

Great service with a smile, wonderful flowers arranged with care.... Fair price as well

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Reply from Serendipity Flowers 2021.06.07

Thank you so much Simon we really appreciate your comments. 🤗

Carolyn Busby 2022.02.02

     

I ordered a small Posie for a family funeral at quite short notice. The lady that served me was very helpful. She gave me her full attention and listened to what I had pictured in my mind. The result was a perfect posy, which was just the right size. I highly recommend this local florists. The photo was taken 2 days after the funeral.

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Reply from Serendipity Flowers 2022.02.02

We are so pleased to hear that we created the perfect posy for you and your family. Thank you for taking the time to leave your review xx

Rita Betteridge 2021.12.16

     

Very helpful beautiful flowers arranged professionally.

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Reply from Serendipity Flowers 2022.02.02

Thank you so much xx