Verified Company
Verified
Our experience at Seranade was basically good. Lucinda, the manager,was very responsive. The location was excellent. It was not "on the beach", but right across the Placencia Sidewalk from the beach and close to shops and dining on the Sidewalk. The facility was clean, but very old And a bit rundown (broken tiles on bathroom floors, in need of paint, ,etc.)but adequate for our needs. There were 3 of us in 3 different rooms.
☺ cleanliness, staff & service, eco-friendliness, room comfort
Reply from Serenade Hotel
Thank you for sharing your feedback. It is appreciated.
DIRECTLY ACROSS FROM THE BEACH AND ON THE SIDEWALK!!
For New Year’s Eve, I braved the drive from Belmopan (mid-mainland) to "The Sidewalk" (you should Google it—it’s where the party’s at). A local had promised me a room near the action, but when my son and I showed up, we got hit with the dreaded “Sorry, no room available.” Panic? Oh, absolutely. But then, Serenade came to the rescue. On one of the busiest nights of the year, they managed to squeeze us in. Crisis averted!
Our room was cozy (read: small) but clean, featuring a TV, two beds, a shelf, and a bathroom. Nothing fancy, but it ticked the basics: a place to sleep and a spot to freshen up. We were super close to "The Sidewalk," so be warned—if you’re a light sleeper, the sound of passersby might not be your idea of relaxation.
The price felt fair for what we got, considering it was last-minute, and it served us well for one night. For a longer stay? I’d suggest exploring more modern options. But hey, they saved us on New Year’s Eve, so major points for that.
The real highlight was meeting the property owners, who split their time between Belize and California. They were so lovely that we actually ran into them again later—small world! The staff were equally wonderful, going above and beyond to make our stay pleasant.
Parking? A bit of a puzzle, especially if there’s flooding. Be prepared for some creative maneuvering.
In summary, Serenade is “outdated but functional.” Would I recommend it? For a night or two, absolutely—especially if your budget’s tight.
Verified
DIRECTLY ACROSS FROM THE BEACH AND ON THE SIDEWALK!!
For New Year’s Eve, I braved the drive from Belmopan (mid-mainland) to "The Sidewalk" (you should Google it—it’s where the party’s at). A local had promised me a room near the action, but when my son and I showed up, we got hit with the dreaded “Sorry, no room available.” Panic? Oh, absolutely. But then, Serenade came to the rescue. On one of the busiest nights of the year, they managed to squeeze us in. Crisis averted! Our room was cozy (read: small) but clean, featuring a TV, two beds, a shelf, and a bathroom. Nothing fancy, but it ticked the basics: a place to sleep and a spot to freshen up. We were super close to "The Sidewalk," so be warned—if you’re a light sleeper, the sound of passersby might not be your idea of relaxation. The price felt fair for what we got, considering it was last-minute, and it served us well for one night. For a longer stay? I’d suggest exploring more modern options. But hey, they saved us on New Year’s Eve, so major points for that. The real highlight was meeting the property owners, who split their time between Belize and California. They were so lovely that we actually ran into them again later—small world! The staff were equally wonderful, going above and beyond to make our stay pleasant. Parking? A bit of a puzzle, especially if there’s flooding. Be prepared for some creative maneuvering. In summary, Serenade is “outdated but functional.” Would I recommend it? For a night or two, absolutely—especially if your budget’s tight.
Ok. This is not a 5-star hotel. There is no pool and it doesn't look like a resort in paradise.
However, the room was very basic but had a comfortable bed, a nice bathroom, and was clean. My room seemed to have been recently renovated and I think they didn't put my fridge back in my room. I looked in another empty room and it had a fridge. I should have asked as cold water is a must in this area.
The location is absolutely perfect. Within a short walk to food, bars, beach, and pier. The staff (Lucinda) was awesome and waited up for me for my late arrival.
Placencia is NOT a resort but a working village. Do not expect resort-like amenities. For the price, my stay here was phenomenal. It is exactly what I wanted--a place to stay while I could explore the area yet go back to and cool off/rest of need be. If I were going by myself again, this would be option #1. For 2? Maybe. More than 2? Nope.
A lot of the reviews only mention location and price, so I want to provide something more well rounded.
Room quality: C-. The room had a little more than the bare bones: 2 bars of soap, a shower with low water pressure (but mostly hot water), internet (worked well 2/3 days, and not at all the 3rd), a bed, a dresser and a fridge. It lacked a trash can, and other basic items you'd otherwise expect. I would also give this a higher rating if the internet had worked all three days.
Cleanliness: C-. They had mopped before I arrived, but the room was in serious need of redoing. All the walls had a mix of seemingly mold, blood ( red markings), or dirt. See my attached photos. It rained a ton while I was there, so I don't fault the musty smell.
Noise: F. The walls are incredibly thin, and they are apparently redoing the common area, so everyone hung out on the balcony. That meant you heard every conversation, including the family that argued at 7am about what shoes to bring to the excursion, and the group that partied on the second floor balcony from 8pm-2am every night. Even though I used earplugs, I never got more than 5-6 hours of sleep a night.
Location: A+. The location can't be beat; it's in the heart of Placencia.
Price: I paid $100/night so interpret that however you want.
I will never, ever, return here. If I return to Placencia, I will save up and stay anywhere else even if it costs more.
Verified
Great location but I would never, ever stay here again
A lot of the reviews only mention location and price, so I want to provide something more well rounded. Room quality: C-. The room had a little more than the bare bones: 2 bars of soap, a shower with low water pressure (but mostly hot water), internet (worked well 2/3 days, and not at all the 3rd), a bed, a dresser and a fridge. It lacked a trash can, and other basic items you'd otherwise expect. I would also give this a higher rating if the internet had worked all three days. Cleanliness: C-. They had mopped before I arrived, but the room was in serious need of redoing. All the walls had a mix of seemingly mold, blood ( red markings), or dirt. See my attached photos. It rained a ton while I was there, so I don't fault the musty smell. Noise: F. The walls are incredibly thin, and they are apparently redoing the common area, so everyone hung out on the balcony. That meant you heard every conversation, including the family that argued at 7am about what shoes to bring to the excursion, and the group that partied on the second floor balcony from 8pm-2am every night. Even though I used earplugs, I never got more than 5-6 hours of sleep a night. Location: A+. The location can't be beat; it's in the heart of Placencia. Price: I paid $100/night so interpret that however you want. I will never, ever, return here. If I return to Placencia, I will save up and stay anywhere else even if it costs more.
This is a perfect location. Rooms are clean and spacious. They were doing some upgrades while I was there. The staff are super accommodating (I feel bad I cannot remember her name). She stayed late to help us check in and her son helped us with luggage. I absolutely love this gem. Will stay here next time we head that way again. Incredibly fantastic people and great rates.
Comfortable bed. Warm showers. Cold AC. Fridge and TV. No kitchen but for 60-80 bucks a night this hotel is the best bang for your buck
The manager is quick to respond and is available in her office during the day and was very helpful when I needed a room last minute.
Location is great as you have places to eat and gift shops literally steps away. Location is quiet as well. Your also close to mings Market and sort of in the middle of Placencia so your never too far from any one location.
Beach is only a couple hundred feet from the property And next to Cozy Corner (Highly recommend the stuff Jack's for breakfast)
Overall if your looking for an affordable room that checks off those main boxes this hotel is the one for you.
Reply from Serenade Hotel
2024.07.18
Thank you, Matthew, for your detailed review! We’re thrilled to hear you enjoyed your stay and found everything convenient and comfortable. We look forward to welcoming you back on your next visit to Placencia!
Verified
Reply from Serenade Hotel
Dear Melanie,Thank you for sharing your feedback with us on Expedia. We are truly sorry to hear that your stay did not meet your expectations. We are always looking for ways to enhance our guest experience and appreciate all feedback as it provides us with an opportunity to review our services.We value your input and would like to invite you to reach out to us directly with any specific aspects of your stay that you felt could be improved. This will assist us in our ongoing efforts to enhance our services and guest satisfaction.We hope to have the opportunity to welcome you back in the future, striving to provide you with the high-quality service we are known for. Please don’t hesitate to contact us directly with any further comments or suggestions.
Verified
Spent one night, and it was a great stay! Lovely sightseeing when walking in the Placencia Sidewalk toward the sea! The staff from the office was friendly and gladly showed us where to find Captain Jaks to prepare for the next day’s adventure. I recommend booking the Serenade Hotel as it's affordable and has excellent security.
Reply from Serenade Hotel
Dear Kara,We're thrilled to receive your fantastic review on Expedia! Thank you for choosing the Serenade Hotel for your stay in Placencia. It’s wonderful to hear that our location offered you a memorable sightseeing experience and that our staff made you feel welcome and assisted you in preparing for your adventures with Captain Jaks.We're delighted that you found our hotel to be both affordable and secure, and we appreciate your recommendation to future guests. Your satisfaction and comfort are our top priorities, and it’s heartening to know we’ve met your expectations.We look forward to welcoming you back for another great stay. If there’s anything more we can do to make your next visit even more enjoyable, please don’t hesitate to let us know.
Verified
Spent one night, and it was a great stay! Lovely sightseeing when walking in the Placencia Sidewalk toward the sea! The staff from the office was friendly and gladly showed us where to find Captain Jaks to prepare for the next day’s adventure. I recommend booking the Serenade Hotel as it's affordable and has excellent security.
Reply from Serenade Hotel
Dear Kara,We're thrilled to receive your fantastic review on Expedia! Thank you for choosing the Serenade Hotel for your stay in Placencia. It’s wonderful to hear that our location offered you a memorable sightseeing experience and that our staff made you feel welcome and assisted you in preparing for your adventures with Captain Jaks.We're delighted that you found our hotel to be both affordable and secure, and we appreciate your recommendation to future guests. Your satisfaction and comfort are our top priorities, and it’s heartening to know we’ve met your expectations.We look forward to welcoming you back for another great stay. If there’s anything more we can do to make your next visit even more enjoyable, please don’t hesitate to let us know.
Verified
Great staff, my wife was extremely sick and they help me get a cab and call the local nurse for help.
Reply from Serenade Hotel
Thank you for sharing your positive experience with our staff during a challenging time. We're deeply committed to the well-being of our guests, and it's heartwarming to hear how our team supported you. Your feedback is invaluable, and we look forward to welcoming you back under happier circumstances.
Verified
Great staff, my wife was extremely sick and they help me get a cab and call the local nurse for help.
Reply from Serenade Hotel
Thank you for sharing your positive experience with our staff during a challenging time. We're deeply committed to the well-being of our guests, and it's heartwarming to hear how our team supported you. Your feedback is invaluable, and we look forward to welcoming you back under happier circumstances.