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Reviews (154)
John Knutson
2023-04-15
Positive
Professionalism
Quality
Responsiveness
Daniel Jackson
2023-03-16
Fast, Thorough and Polite.
Rick Jones
2023-02-22
Positive
Professionalism
Punctuality
Quality
Responsiveness
* Much appreciated! Technician was awesome. Did all of the above.
Donna Trimpe
2023-01-27
Dear Donna, We are so thrilled you had a 5 star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
PB11 Y
2023-01-12
They took the money nd didn’t fix refrigerator. Been 2 months , didn’t receive my money back. FRAUD. Stay away from them.
PB11, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you
JB Goodspeed
2023-01-09
First of all, I think an 8 hour service call window is too big.
I was told the technician would arrive somewhere between 9 and 5 and had I taken a day off of work to wait for the repair I would have been steaming mad because Sears cancelled my appointment after six hours of waiting.
Whatever.
I was grateful that the call center followed up to try to diagnose my issue over the phone (washing machine was shaking like crazy when off balance).
Sadly, the call center did not supply my technician with an adequate number of suspension springs and so a return trip is going to be needed (Sears if you are reading this please contact me).
As for the technician himself, well, he was courteous, professional, knowledgeable and helpful. He also is presumably overworked and underpaid.
The bill for my "half-repair" was steep. While still cheaper than buying a new machine the whole experience left me wanting.
3 stars.
christina shinovich
2022-12-29
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
The repairman Mitchl was very knowledgeable and polite very helpful answering all my questions I will use him again no one else.
We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Debbie Colebert
2022-10-10
David P installed the new igniter but left the silver vent pipe behind the dryer all crunched up we had to lift the piping up to expand and pulled the dryer out more so it was stretched out to vent properly.
Thank you, Dear Debbie, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you
John Arnold
2022-09-25
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
We are so thrilled you had a 5 star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
Tyrone Shoes
2022-08-23
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
We are so thrilled you had a 5 star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
Helen West
2022-07-18
Positive
Professionalism
We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Terry Hundley
2022-07-06
The repairman was on time and knew his stuff. My 2013 Craftsman mower is like new again.
Debbie
2022-06-21
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Thank you Dear Debbie for your 5-star rating! We thank you for your business and look forward to serving you again in the future.
Mitchel Wolfe
2022-06-17
Positive
Professionalism
Punctuality
Responsiveness
Thank you for sharing your great rating! We thank you for choosing Sears, and hope you recommend us to your friends and family.
DBass21
2022-04-14
Positive
Professionalism
Punctuality
Quality
Dennis was very professional, arriving on time to repair our dishwasher. He explained the issues after some troubleshooting and analysis, made the repairs, and was out in less than an hour. We will miss service techs as he once they retire.
We are so thrilled you had a 5 star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
Mark J. Powell
2022-04-05
Positive
Professionalism
Punctuality
Responsiveness
Dennis was highly professional and has a very friendly personality.
We are so thrilled you had a 5 star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
Joyce Campbell
2022-02-23
Positive
Professionalism
What wonderful feedback, thank you for sharing with us! . To help other customers like you, would you be willing to share more details about your experience, or even a photo? You can share with us at (https://www.facebook.com/SearsHomeServices/).. And thank you again!
Derek Spain
2022-02-07
Positive
Professionalism
Punctuality
Quality
Very nice service technician. On time, quick service.
We are so thrilled you had a 5 star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
butch branham
2022-02-01
Positive
Professionalism
* Great service, polite, professional, a pleasure doing business with, loved his positive attitude, and kindness. Very knowledgable.
Thank you, we love to read this! To help other customers like you, would you be willing to share more details about your experience, or even a photo? You can share with us at https://www.facebook.com/SearsHomeServices/. And thank you again!
Tim Diersing
2021-12-16
Positive
Professionalism
Punctuality
Responsiveness
We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!