Verified Company
I am extremely disappointed with the service provided by SDM Property Southampton. It is honestly one of the worst experiences I have ever had with a letting agency.
My friend and I rented a property through SDM Property for two years. Before moving out, we followed all the required procedures, provided proper notice, and complied with both government tenancy regulations and SDM Property’s own terms and conditions.
We vacated the property over four months ago, yet we are still waiting for the return of our deposit. During this time, we have repeatedly emailed the company requesting an update. We received responses asking us to provide our bank details, which we did promptly. However, despite doing everything requested, neither my friend nor I have received our deposit.
What is even more frustrating is the complete lack of communication. Our emails are largely ignored, phone calls go unanswered, and when we visited the office in person, we were simply told to contact a different department, which has not been helpful at all.
Holding tenants’ money for months without providing clear information, updates, or a resolution is unacceptable. We have tried to resolve this matter professionally and patiently, but after four months of delays and poor communication, we feel we have no choice but to escalate the issue further. We are now considering legal action and submitting formal complaints to the relevant authorities.
If other tenants are experiencing similar issues, I encourage them to speak up, share their experiences, and pursue the appropriate complaints procedures. Businesses should be held accountable for their actions, and tenants deserve fair treatment, transparency, and timely communication.
Based on our experience, I cannot recommend SDM Property Southampton. The lack of accountability, poor customer service, and failure to return our deposit in a reasonable timeframe have been extremely disappointing.
