scottsdalecarcare.com Reviews

Thank you for your glowing review! We’re committed to offering the best service possible, and it’s rewarding to know that it’s appreciated.

Thanks for coming, super happy to help you out! Always here to help.

As an auto repair shop, we take calculated risks with every vehicle that comes in because we don’t always know its full history. Recently, a customer brought in a 12-year-old truck that had just completed a 1000-mile road trip (including towing) with a major oil leak. Our technician replaced the oil pan gasket, but upon completion, the engine wouldn’t start. Instead of assigning blame, we immediately offered to make things right. After all, our shop was founded on the principle of helping people. However, the customer insisted on having the repair done at a shop in Kansas. Undeterred, we went above and beyond. We arranged for their return to Kansas, provided a rental truck, and shipped their vehicle to their preferred repair shop. We took care of the necessary repairs, even though it wasn’t our usual process. Every shop encounters unexpected challenges (cars falling off lifts, parking lot mishaps, faulty parts), but what matters is how we respond. We’re committed to exceeding expectations for our customers. To prevent similar situations in the future, we’ve implemented several corrective actions: Digital vehicle inspections now provide visual records of issues like oil leaks, ensuring transparency. Our digital workflow allows us to track vehicles remotely during repairs, proactively addressing delays. When dealing with oil or transmission leaks, we collect fluid samples separately to assess oil levels accurately. We’ve also taken personnel action, terminating an employee for poor customer service. When issues arise, maintaining professionalism is crucial. We view this incident as an opportunity to learn and improve. Our dedication to exceptional service remains unwavering.

Thanks for the positive feedback!

Our team members take pride in delivering exceptional service. We’ll make sure to pass along your kind words!

Thank you for sharing your experience with us! We’re thrilled to hear that you enjoyed your visit.

Your feedback means a lot to us! Your satisfaction is our top priority.

Our team takes pride in creating memorable experiences for our customers. Thank you for sharing your positive thoughts!

We’re thrilled you had a great experience with us! Your positive feedback motivates our team to keep delivering exceptional service.

Your satisfaction is our priority. We are glad you enjoyed our service.

We’re delighted that you appreciate the high-quality service we offer.

Thanks for the kind words. I hope you visit us again.

Thanks for the kind words. I hope you visit us again.

Thanks for the review!

Thanks for the positive feedback.

Thanks for the kind words Romero. We appreciate the positive feedback and will continue to focus on customer service.