Sahara Air Reviews

Conrad Malaya 2026.08.31

     

I've heard a lot of stories about scummy HVAC companies when moving to Vegas but the Vegas locals of reddit had nothing but positive things to say about Sahara. I'm here to say that they got it right with this company. The people on the phone were very nice and polite when scheduling the appointment. Tyler was the technician who came out and was an over the top good guy who was very helpful and informative. I've heard other companies send techs out who basically double as pushy sales people. This wasn't the case here. He gave me a bid for their service membership and some things I might want to get done and wasn't pushy about it. I'm pretty confident that these aren't the kind of people to charge a few thousand to swap a capacitor. Tyler seemed very honest and knowledgeable about what I needed to get done and how to best save some money like if I should go through my home warranty and things of that nature.

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Eugenio Ferrari 2026.08.19

     

Let's be honest, A/C units feel like commodities. It's hard to sell commodities. The no BS-, no pressure-, and no terror-sale approach of Sahara A/C was refreshing (pan not intended). Plus, they were 31-35% cheaper than the others. That's a lot! How's that possible? I was concerned that "you get what you pay for" (I never chose the lowest bidder, ever). Yet, it turned out, Sahara A/C is cheaper because they don't gouge their price in the summer. I can't recommend them enough.

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Reply from Sahara Air 2026.08.20

"Hi Eugenio, thank you so much for the fantastic feedback! Pun fully appreciated — we’re glad we could keep things cool and stress-free for you. Our formula is simple: zero sales pressure, fair pricing without summer price-gouging, and the highest-quality work every time. We're grateful for your trust and support!"

Desert Rat 2026.07.24

     

Sahara Air replaced my dying Carrier pack in 2007 or 2008. For the majority of its life (btw: it's still going strong!---better than them "bunny batteries"!) SA maintained it with semi-annual PMs. My experience has been that all the employees, that I have dealt with, have been knowledgeable, personable and, professional!!! The know what they're doing and do it extraordinarily well!!! I am beyond happy that SA is handling my AC!!!!! There is none better in the LV Valley!!!

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Devara Corvino 2026.07.01

     

I’ve been with Sahara Air for so many years now and I’m always grateful for them. There are honest, great employees and I’m always pleased. I couldn’t ask for a better company

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Justin M 2026.06.28

     

Sahara AC replaced 3 complete AC units for me after 1 of my units seized and the other 2 froze up just last week. I got 7 different quotes, Lucio with Sahara AC was right in the middle of the price range along with 2 other companies, however, he was the only one that actually explained in detail what he was going to do to replace the units. It blew my mind that most of the other companies didn’t even tell me the SEER rating of the units they wanted to install until I started asking questions. 2 days after calling Lucio back, an army of Sahara AC trucks showed up and started replacing the units. They were here for 12 hours, protected my floors, kept me informed the whole time, and replaced every piece of my old AC system. By that night (2 days ago) the AC was up and running again. The new AC units are working great and look beautiful. I have never been so happy after someone did work on my house. I just hope that over the next 10 years (my warranty period) this company doesn’t change. Thank you Lucio and Sahara AC.

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Regina 2026.06.05

     

I had an appointment booked, then the day of they told me they couldn’t make it and we rescheduled for a week later. The day before our next appointment, they told me management isn’t doing any non-AC/summer heat related appointments until August. It was unprofessional because I’ve been waiting over 2 weeks for them to come when I could have done this with someone else. It was entirely their choice as a business to cancel because it wasn’t a priority, and unprofessional.

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Gina Gardner 2026.05.22

     

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Reply from Sahara Air 2026.05.22

Thanks so much for the 5-star review! We really appreciate you trusting us with your HVAC replacement project. It was great working with you, and we’re glad we could help get everything taken care of. Thanks again for supporting a local Las Vegas business that’s been keeping customers comfortable for 46 years!

gina 2026.05.22

     

Verified

We had our ACa go out and they were at the house the next day complete the service, stayed until Finished and absolutely spotless when they left. Great Service ! best in town

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C M. 2026.02.26

     

Verified

I had an interesting attempt at doing business with Sahara AC & Heating. I got so far as giving a deposit and setting a temporary installation date for a humidification system. Having owned a system before, I knew what I wanted, I did my due diligence, and I was prepared with knowledge and experience. The technician, Lucio, informed me that what I wanted was being phased out and that it could become difficult to get parts. Although I found nothing about this online, I was grateful for the information and took the expert's suggestion to consider another model. All was going well - no problem, otherwise I wouldn't have given a deposit, and Sahara wouldn't have accepted my deposit and set a temporary installation date. Sahara sent me the agreement, I signed it and asked that they sign it and send me a copy. They didn't; instead, they signed the deposit verification line, for which I had already received a receipt, so no signature required. This made me curious and I began to wonder if I'm doing business with a reputable company. I asked myself why a company would not sign their own agreement. Still, I asked again for a signed agreement, thinking it can't be possible that Sahara wouldn't sign their own agreement. I asked three times for a signed agreement and even explained that a valid agreement requires the signatures of all parties; it also helps to make the agreement enforceable. Made me wonder if they don't want an enforceable agreement or if they want an agreement that could be difficult to enforce. In any case, the bottom line is, why not sign your own agreement? Minutes after emailing my third request for a signed agreement, I received an alert from my bank that Sahara credited my account the amount of my deposit. There was no phone call, no conversation, nothing from Sahara, so I reached out to them asking what the credit was for. Sahara owner, Blake Ballard, phoned to tell me he didn't want to do business with me, citing something along the lines of 'things not being right from the start'. I have no idea what he was referring to. If things weren't right from the start, which was only two days ago, how did we get to the point of a deposit, a temporary installation date and multiple email exchanges regarding Sahara not signing their agreement - all in two days? Was the work outside the scope of their experience or expertise? Do they prefer not to have informed customers? Why not sign the agreement? From my perspective, the only thing that wasn't 'right' was Sahara not signing the agreement, as is evidenced in the emails included in this post. It's all very strange and unprofessional, IMO. I think I may have dodged a bullet here, so I'm grateful that they didn't sign the agreement. An aside: Blake Ballard's son, Matt Ballard, owns Sunrise Service Cooling, Heating, & Plumbing, who I also invited out for an estimate (I was unaware of the relationship). Matt told me that his father owns Sahara Air. Blake informed me that Matt had told him that he also gave me an estimate. Weird? Given some of the comments made, one might get the impression that there was bad blood between father and son, but perhaps not, since they discussed me with each other. So weird. Caveat emptor! Get a signed agreement. Response to owner's response: That's an interesting angle. They didn't mention that on the phone minutes after the third time they ignored my request for a signature on the agreement. Only after I publicly exposed that they didn't sign their agreement did they come up with that angle, but they get kudos for the CYA effort.

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Reply from Sahara Air 2026.02.27

I apologize that we didn’t recognize sooner that this was not a good fit and allowed it to progress to accepting a deposit—it should never have gotten that far.

After 4 negative interactions with you over 8 years at 3 different addresses, I would rather receive a 1-star review for choosing NOT to proceed than move forward with a situation that experience has shown is not a good fit.

Terry D. 2025.09.09

     

Verified

Great job came after dark and did not rob me. Very good service after hours Lucio was pro fast effient, knows his job this place hires good guy...........p.s. I am surprised James is still alive (he didnt com).

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Eileen W. 2025.08.19

     

Verified

The guys at Sahara installed a whole house humidifier for us. They did a great job, and cleaned up nicely after themselves. Everyone, from Tyler and the guys to the woman scheduler, was top rate. I'd definitely recommend them.

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Bob C 2025.08.15

     

We had an electrical fire in the attic that compromised the HVAC system. Called these folks out and had a great experience with the initial technician fully explaining our options. We decided to replace the entire system instead of trying to repair it, the installation crew came the next day and did a great job. They insured that all walking surfaces were protected and left no trace behind after working for almost 10 hours. Give these folks an opportunity to earn your business!

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Ashley Tedder 2025.08.14

     

Sahara Air has been reliable and stable since we started working with them. They have never tried to upsell us or get us to buy items/services we don’t need. They have a membership program that allows you to get discounts if you purchase regular HVAC servicing with them (2x/year). Super helpful and timely.

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Shane Cox 2025.07.11

     

Great folks. Very helpful and friendly.

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Violet Powell 2025.07.09

     

Update 4 years later: Sahara Air is still the BEST! Obviously after our first encounter (below) when our unit actually did stop working we called Sahara Air again. To complete our due dillegence we also got 2 other estimates. Sahara Air was a whopping $7,000 LESS than major competitors. All expectations for excellence were met. The completely new system is in, it's running perfectly, and just passed inspection. They really have impacted our family in a big way by saving us so much money. Thank you to the entire team. 🙌 (Original review) Sahara Air saved us thousands of dollars. Our air stopped working and we had our "regular" service company come out. Long story short they said we needed at minimum a $1,100 repair up to a whole new unit. I called Sahara Air to compair the est, and Matt was so friendly and helpful I decided to have them come out and give us a second opinion. The tech was super professional and knew what he was doing, within moments he asked my husband a few questions and determined our unit had simply overheated. He gave it a once over, fired it back up and it's working perfectly. They even waived the service call fee. Thankful is an understatement. 100% recommend!!!

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Reply from Sahara Air 2020.07.31

Thanks so much for the review, V Camie! Feel free to text this number any time and we'll respond ASAP.

Bruce H 2025.06.24

     

Excellent dependable, reliable service. We appreciate the professionalism of the employees... I highly recommend Sahara AC & Heating!

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Bruce H 2025.06.24

     

Excellent dependable, reliable service. We appreciate the professionalism of the employees... I highly recommend Sahara AC & Heating!

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Melanie Bowline 2025.06.11

     

Lucio was phenomenal!! Perfect timing, excellent communication and superb service on my A/C unit. Will recommend to my 250 employees :) 🤘 👊

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Doug Draper 2025.05.30

     

Had them out for an inspection yesterday. Very happy!

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jbr555s 2025.03.13

     

They did a great job with the price installation and service on my whole home April air 800 humidifier!! it works through my Nest app and I can just set my humidity whatever I want it to be on my Nest app so incredibly awesome in Las Vegas. Thank u

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