Royal Floors Penrith

royalfloors.com.au

Royal Floors Penrith Reviews

Excellent rating
4.9
38 reviews Verified
Royal Floors Penrith
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Reviews ( 38 ) 4.9

John Majeed
John Majeed
2024.05.28
Outstanding service with great quality products. They have a wide range to choose from and they're customer service is 10/10! Would highly recommend
Reply from Royal Floors Penrith 2024.05.29
Dear John, Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are delighted to hear about your positive experience with Royal Floors Penrith. Our team strives to provide exceptional service, and it's rewarding to know that we met your expectations. We're thrilled that you're satisfied with the quality of our products and the service you received. At Royal Floors Penrith, customer satisfaction is our top priority, and your kind words motivate us to continue delivering outstanding flooring solutions. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Royal Floors Penrith. We look forward to serving you again in the future! Best regards, Royal Floors Penrith Team
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Tahnee Slater
Tahnee Slater
2024.05.25
Such a great experience. Booked earlier in the week and the team turned up on time and completed carpeting of 5 bedrooms in under 3 hours with beautiful quality carpet. Very experienced and efficient team! Highly recommend.
Reply from Royal Floors Penrith 2024.05.27
Dear Tahnee, Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are delighted to hear about your positive experience with Royal Floors Penrith. Our team strives to provide exceptional service, and it's rewarding to know that we met your expectations. We're thrilled that you're satisfied with the quality of our products and the service you received. At Royal Floors Penrith, customer satisfaction is our top priority, and your kind words motivate us to continue delivering outstanding flooring solutions. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Royal Floors Penrith. We look forward to serving you again in the future! Best regards, Royal Floors Penrith Team
anna mills
anna mills
2024.05.16
I am very impressed with both Wali and his carpet installers. They were on time and carried out their work professionally and with the utmost courtesy and respect. I would not hesitate to recommend Wali from Royal Floors Penrith for all flooring requirements.
Reply from Royal Floors Penrith 2024.05.17
Dear Anna, Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are delighted to hear about your positive experience with Royal Floors Penrith. Our team strives to provide exceptional service, and it's rewarding to know that we met your expectations. We're thrilled that you're satisfied with the quality of our products and the service you received. At Royal Floors Penrith, customer satisfaction is our top priority, and your kind words motivate us to continue delivering outstanding flooring solutions. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Royal Floors Penrith. We look forward to serving you again in the future! Best regards, Royal Floors Penrith Team
Sam Radd
Sam Radd
2024.05.01
Best quality
Reply from Royal Floors Penrith 2024.05.03
Dear Sam, Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are delighted to hear about your positive experience with Royal Floors Penrith. Our team strives to provide exceptional service, and it's rewarding to know that we met your expectations. We're thrilled that you're satisfied with the quality of our products and the service you received. At Royal Floors Penrith, customer satisfaction is our top priority, and your kind words motivate us to continue delivering outstanding flooring solutions. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Royal Floors Penrith. We look forward to serving you again in the future! Best regards, Royal Floors Penrith Team
craig grimsey
craig grimsey
2024.04.28
A standout choice for flooring needs. From start to finish, their attention to detail and commitment to excellence shines through, delivering a truly exceptional experience - Really pleased with the finished product
Reply from Royal Floors Penrith 2024.04.28
Dear Craig, Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are delighted to hear about your positive experience with Royal Floors Penrith. Our team strives to provide exceptional service, and it's rewarding to know that we met your expectations. We're thrilled that you're satisfied with the quality of our products and the service you received. At Royal Floors Penrith, customer satisfaction is our top priority, and your kind words motivate us to continue delivering outstanding flooring solutions. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Royal Floors Penrith. We look forward to serving you again in the future! Best regards, Royal Floors Penrith Team
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James&Angela Loong
James&Angela Loong
2024.04.22
Overall, very pleased with the expertise from Wali and his team. Wali has consistently delivered all that were discussed and committed at the start of the project. Nothing but compliments for Wali and his team who installed the hybrid flooring and carpets throughout our house. Thanks!, James and Angela
Reply from Royal Floors Penrith 2024.04.23
Dear James&Angela, Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are delighted to hear about your positive experience with Royal Floors Penrith. Our team strives to provide exceptional service, and it's rewarding to know that we met your expectations. We're thrilled that you're satisfied with the quality of our products and the service you received. At Royal Floors Penrith, customer satisfaction is our top priority, and your kind words motivate us to continue delivering outstanding flooring solutions. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Royal Floors Penrith. We look forward to serving you again in the future! Best regards, Royal Floors Penrith Team
Muhammad. Mokhtar Masoodi
Muhammad. Mokhtar Masoodi
2024.04.14
Great company and awesome customer service
Reply from Royal Floors Penrith 2024.04.17
Dear Muhammad, Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are delighted to hear about your positive experience with Royal Floors Penrith. Our team strives to provide exceptional service, and it's rewarding to know that we met your expectations. We're thrilled that you're satisfied with the quality of our products and the service you received. At Royal Floors Penrith, customer satisfaction is our top priority, and your kind words motivate us to continue delivering outstanding flooring solutions. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Royal Floors Penrith. We look forward to serving you again in the future! Best regards, Royal Floors Penrith Team
Goran Ostojic
Goran Ostojic
2024.03.25
Owner was very helpful. I came in last minute needed 100m2 of flooring for the next day. He was able to organise stock to be delivered directly to my house the next morning. We had multiple questions about different types of flooring and he was able to steer me towards the best choice. (It was also at an affordable rate). Very fair and reasonable pricing. He could have suggested a more expensive floorboard but he did not. Great service - highly recommend!
Reply from Royal Floors Penrith 2024.03.26
Dear Goran, Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are delighted to hear about your positive experience with Royal Floors Penrith. Our team strives to provide exceptional service, and it's rewarding to know that we met your expectations. We're thrilled that you're satisfied with the quality of our products and the service you received. At Royal Floors Penrith, customer satisfaction is our top priority, and your kind words motivate us to continue delivering outstanding flooring solutions. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Royal Floors Penrith. We look forward to serving you again in the future! Best regards, Royal Floors Penrith Team
Krystal Brooke
Krystal Brooke
2024.03.14
Absolutely love our new carpets. Fantastic Customer service right from quote to install. Highly reccomend!
Reply from Royal Floors Penrith 2024.03.14
Thank you so much for your glowing review, Krystal! We're thrilled to hear that you love your new carpets and that you had a fantastic experience with our customer service team from quote to install. Your recommendation means the world to us! If you ever need anything in the future, don't hesitate to reach out. Enjoy your beautiful carpets!
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Susan H
Susan H
2024.02.28
Great customer service, very knowledgeable.
Reply from Royal Floors Penrith 2024.03.11
Dear Susan, Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are delighted to hear about your positive experience with Royal Floors Penrith. Our team strives to provide exceptional service, and it's rewarding to know that we met your expectations. We're thrilled that you're satisfied with the quality of our products and the service you received. At Royal Floors Penrith, customer satisfaction is our top priority, and your kind words motivate us to continue delivering outstanding flooring solutions. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Royal Floors Penrith. We look forward to serving you again in the future! Best regards, Royal Floors Penrith Team
Oliver Shepherd
Oliver Shepherd
2024.02.25
Awesome experience with these guys, Wali is a top bloke. Came to my house to measure and brought all the colour samples for us to decide on colour. Saved me a fortune on Harvey Norman carpets. Installed looks fabulous as well.
Reply from Royal Floors Penrith 2024.03.11
Dear Oliver, Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are delighted to hear about your positive experience with Royal Floors Penrith. Our team strives to provide exceptional service, and it's rewarding to know that we met your expectations. We're thrilled that you're satisfied with the quality of our products and the service you received. At Royal Floors Penrith, customer satisfaction is our top priority, and your kind words motivate us to continue delivering outstanding flooring solutions. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Royal Floors Penrith. We look forward to serving you again in the future! Best regards, Royal Floors Penrith Team
Simin Lee
Simin Lee
2024.02.23
Professional, great service, and marvellous. Happy for my new floor ✨🌱
Reply from Royal Floors Penrith 2024.03.11
Dear Simin, Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are delighted to hear about your positive experience with Royal Floors Penrith. Our team strives to provide exceptional service, and it's rewarding to know that we met your expectations. We're thrilled that you're satisfied with the quality of our products and the service you received. At Royal Floors Penrith, customer satisfaction is our top priority, and your kind words motivate us to continue delivering outstanding flooring solutions. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Royal Floors Penrith. We look forward to serving you again in the future! Best regards, Royal Floors Penrith Team
Kasey Collins
Kasey Collins
2024.02.20
0 stars STEER CLEAR!!!!. Royal flooring in Penrith were Solomon’s and we have been absolutely screwed by Wally and his installers. Had hybrid flooring laid approx 3 years ago and within 6 months it started to lift and move. We were told it was a common issue by the installer who came out to view it and someone would be in touch to come and fix it. We contacted several times over the following 6 months and were told due to the floods there had been a lot of fixing jobs and asked to be patient. Our wasn’t emergent. No worries. Fast forward now two years on!!! It has still not been fixed. Holes now in my living room because it has lifted so much and snapped. I’m unable to even close the door to my laundry because it has risen so much. An investment in my home??? Now it looks 10 x worse. They were to come before Christmas. The day of no installer rocks up. Oh he’s sick. No time to rebook. Okay mad. But rebooked for tomorrow 21/02/24. No contact from them. My husband calls to confirm and is told oh yeah no it’s not going to happen because the flooring we have has now been changed and they will have to replace the full house. But they don’t have the flooring. Then goes into a tyraid about possible sub flooring issues and potential problems on our part they will need to check before re- installing. We had no preparation done. As their installers did not advise any was needed. They are the experts?? If something needed to be done or fixed we rely on you as professionals to give us all the information. But tacks on that we paid $7k ish and it’s now $9k for the product. Well of course it is 2 years on!!! Maybe if you fixed it when the problem first arose it wouldn’t be a problem now!!! But it is now clearly evident that this has become about not wanting to take responsibility and fix their mistake because of the cost. Do not purchase from these crooks. I’ll be contacting the ombudsman.
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Danielle Bellomo
Danielle Bellomo
2024.02.10
Great service, Wally was lovely to work with. Communication was excellent, fantastic price and didn’t have a long wait for installation. Would certainly recommend.
Reply from Royal Floors Penrith 2024.02.13
Dear Danielle, Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are delighted to hear about your positive experience with Royal Floors Penrith. Our team strives to provide exceptional service, and it's rewarding to know that we met your expectations. We're thrilled that you're satisfied with the quality of our products and the service you received. At Royal Floors Penrith, customer satisfaction is our top priority, and your kind words motivate us to continue delivering outstanding flooring solutions. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Royal Floors Penrith. We look forward to serving you again in the future! Best regards, Royal Floors Penrith Team
Likeham Wang
Likeham Wang
2024.02.01
Nice team there will help you for all floor needs
Reply from Royal Floors Penrith 2024.02.13
Dear Likeham, Thank you for sharing your positive experience with Royal Floors Penrith! We're thrilled to hear that you are satisfied with our products and services. Our team works hard to provide top-notch flooring solutions, and it's always rewarding to receive feedback like yours. We appreciate your support and are delighted that you found our service to be of high quality. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We value your business and are committed to ensuring your continued satisfaction. Thanks again for choosing Royal Floors Penrith. We look forward to serving you again in the future! Warm regards, Royal Floors Penrith Team
Peter Hewitt
Peter Hewitt
2024.01.20
Very happy with our floors! Knocked it over in a day. Great service and help with any questions we had. Thanks
Reply from Royal Floors Penrith 2024.02.13
Dear Peter, Thank you for sharing your positive experience with Royal Floors Penrith! We're thrilled to hear that you are satisfied with our products and services. Our team works hard to provide top-notch flooring solutions, and it's always rewarding to receive feedback like yours. We appreciate your support and are delighted that you found our service to be of high quality. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We value your business and are committed to ensuring your continued satisfaction. Thanks again for choosing Royal Floors Penrith. We look forward to serving you again in the future! Warm regards, Royal Floors Penrith Team
R D
R D
2024.01.10
Awesome! Great job and great service! We had flooring and carpets installed about 2years ago...doing renovations and going back for more!
Reply from Royal Floors Penrith 2024.02.13
Dear Brad, Thank you for sharing your positive experience with Royal Floors Penrith! We're thrilled to hear that you are satisfied with our products and services. Our team works hard to provide top-notch flooring solutions, and it's always rewarding to receive feedback like yours. We appreciate your support and are delighted that you found our service to be of high quality. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We value your business and are committed to ensuring your continued satisfaction. Thanks again for choosing Royal Floors Penrith. We look forward to serving you again in the future! Warm regards, Royal Floors Penrith Team
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B.D Campbell
B.D Campbell
2023.12.09
Happy to support local business that delivers service as expected, used these guys twice. Wai is a genuine person that goes above and beyond for his customers
Reply from Royal Floors Penrith 2023.12.09
Thank you so much for 5* review Brad, we do highly appreciated. Our teams at Royal Floors work hard to offer the best quality products and outstanding customer service. We are so glad to hear that you had great and enjoyable experience with Royal Floors Penrith
Raymond Manuel
Raymond Manuel
2023.12.08
Very knowledgeable and helpful nothing was a problem. Definitely recommend.
Reply from Royal Floors Penrith 2023.12.09
Thank you so much for 5* review Ray, it was pleasure to meet you and hope the boxes help you to repair the floor. Our teams at Royal Floors work hard to offer the best quality products and outstanding customer service. We are so glad to hear that you had great and enjoyable experience with Royal Floors Penrith
Doni Friandy
Doni Friandy
2023.12.03
Our flooring looks beautiful. We definitely recommend everyone to go to Royal Floors and for any of the flooring needs
Reply from Royal Floors Penrith 2023.12.03
Thank you so much for 5* review Doni. Our teams at Royal Floors work hard to offer the best quality products and outstanding customer service. We are so glad to hear that you had great and enjoyable experience with Royal Floors Penrith