Royale Stones Reviews

Excellent rating

4.6 | 200 reviews

Verified Company

royalestones.co.uk Visit this website

Reviews

4.6

| 200 total

5 stars

171 pcs

4 stars

6 pcs

3 stars

2 pcs

2 stars

2 pcs

1 star

19 pcs

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196 pcs

4 pcs

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Marc Cohen 2025.11.21

Jay is Outstanding I went to the showroom today and met Jay. Jay is such a great chap really helpfull, super friendly and gave amazing customer service. If you’re looking for tiles just go and see Jay. You will not find a nicer, knowledgeable guy to do business with Thanks again Jay Marc 👍🏻

Date of experience: 21 November, 2025

Hannah Gilvear 2025.01.29

£98 return charge - this not clear in t&c’s Be aware they charge £98 for returns which is not clear in their terms and conditions as it words it in a way that you think you only get charged for returning tiles…. But you her charged £98 for it all!!! We purchased a bathroom vanity front this company and when it arrived it was a completely different colour to the photos online so we needed to return it. I am really upset, bathrooms are expensive enough to renovate let alone having to pay nearly £100 to turn an item!!!

Date of experience: 29 January, 2025

diane young 2024.12.05

Highly recommend Excellent service. All the tiles I ordered were in excellent condition on arrival. Very friendly delivery driver. The prices were very affordable, I would recommend them highly. Thank you.

Date of experience: 05 December, 2024

Sebastian 2024.08.20

Porcelain Paving slqbs The after-sales service was unsatisfactory. I ordered three pallets of porcelain paving slabs and received one pallet that was a completely different shade, texture, and size. The company responded by stating that porcelain is a natural stone and that the shade and other aspects will always differ. However, porcelain is not a natural stone, and the company should be more knowledgeable about the products they are selling. Unless you don't mind getting every single pallet different, avoid it !!! They offered me only 5 pounds for a high-quality picture with a finished project. What a joke!

Porcelain Paving slqbs
The after-sales service was unsatisfactory. I ordered three pallets of porcelain paving slabs and received one pallet that was a completely different shade, texture, and size. The company responded by stating that porcelain is a natural stone and that the shade and other aspects will always differ. However, porcelain is not a natural stone, and the company should be more knowledgeable about the products they are selling. Unless you don't mind getting every single pallet different, avoid it !!! They offered me only 5 pounds for a high-quality picture with a finished project. What a joke!

Iain Robertson 2023.10.27

Fantastic experience from start to finish. Quite honestly I had very little idea what I was talking about, no idea of the choices available or the potential costs I may be facing. My initial contact was with Jake Davies, who took the time to explain everything he thought relevant and didn’t complicate or try to blind me with science. I was able to stay with Jake throughout the whole process and I am indebted to him and Royale Stones as I feel they underpromised then overdelivered. Jake Davies is a credit to the company.

Thomas Hale 2023.09.06

Amazing service! Super helpful answering all of my questions and needs, thank you!

Liz Foley 2023.06.25

Tracy Parker 2023.05.16

I ordered some kitchen tiles from Royal Stones and sadly when they arrived we felt they were not the same tiles that i had ordered on the website. There was was a 42m2 order. I spoke with Steve who went above and beyond to find me darker ones within the company. He was courteous, friendly, efficient and very understanding. He managed to source darker ones that he sent me images of first, and once i confirmed he got them out to me the next day. The collection for the other ones came the same day. It was impeccable customer service. I cannot fault it. Today we discovered several broken tiles at the bottom of our pallette and as soon as i contacted this gentlemen, he said ill arrange replacements immediately. What more could we ask for. The tile quality is fab and im delighted with the product. We have also previously used Royal Stones for our patio and will definately use again.

Useful (1) Report

Peter T 2023.04.12

Great company to deal with and their products are excellent. We ordered the smooth and sawn Indian sandstone paving for our new patio terrace and they look superb. We had to order some extra and Lavish was very helpful in arranging a quick delivery enabling us to finish the job.

Useful (2) Report

Magdalena Matusz 2022.12.23

I bought over 120 pieces of porcelain garden tiles, after checking all in perfect condition. I recommend this store, they have a lot of beautiful tiles.

I bought over 120 pieces of porcelain garden tiles, after checking all in perfect condition. I recommend this store, they have a lot of beautiful tiles.

Debbie Wilson 2022.11.26

Fab showroom and customer service. Really helpful.

Jay Guarino 2022.11.23

Manish has been fantastic whiles placing our order for our tiles thank you.

Mr A Benson 2022.10.13

Excellent service on live chat by Manish and this led to me placing a big order.

Sachin Verma 2022.10.11

Manish helped with my query immediately. Great speed.

Philip Walker 2022.10.07

I've not received any slabs yet, but Manish is helpful on live chat.

Ifty Nazir 2022.10.07

Great company, good tiles

Useful (1) Report

Holly Howarth 2022.10.06

Great service from Manish on the live chat!

Noreen Abbasi 2022.10.04

Good service by Manish. I am looking forward to my tiles

Dom Feast 2022.10.04

Shockingly bad - sent completely wrong sample which luckily I realised before ordering; sent 4 pallets knowing limited access at property (£60 surcharge) then left them dumped for a week in a third party yard and demanded I pay half of a further £600 to get them delivered! Had to pay someone else to collect goods; Kandla Grey Sandstone was very poor quality with brown stains and heavy rust spots and very inconsistent colouring (see photos!); the replacements they sent were even worse; spent 4 months trying to resolve issues and eventually had to threaten court just to get my £60 "delivery surcharge" (!!!) refunded but after 4 months of grief I have paid FULL PRICE thousands of pounds for the most abysmal service and below-average stones. Avoid! REPLY: Funny how RS can reply to a bad review in 40 minutes compared to 4 months of hassle dealing with them as a customer!! We have pallets delivered to us on a weekly basis without problems for our business, Royale Stones simply didn't want to take responsibility once they'd sent the pallets out... it should not be my job as a customer to waste 2 days finding and paying someone else to rescue (!) our goods when they 'd been paid to do it. And whilst there might be a degree of natural variation in sandstone, these were really poor and we only asked for replacements to finish the job (not the other 10-15sqm left over of broken, rusted and discoloured stone!!). And yet they are still happy to keep 100% of what I paid for this lousy service...

Shockingly bad - sent completely wrong sample which luckily I realised before ordering; sent 4 pallets knowing limited access at property (£60 surcharge) then left them dumped for a week in a third party yard and demanded I pay half of a further £600 to get them delivered! Had to pay someone else to collect goods; Kandla Grey Sandstone was very poor quality with brown stains and heavy rust spots and very inconsistent colouring (see photos!); the replacements they sent were even worse; spent 4 months trying to resolve issues and eventually had to threaten court just to get my £60 "delivery surcharge" (!!!) refunded but after 4 months of grief I have paid FULL PRICE thousands of pounds for the most abysmal service and below-average stones. Avoid!

REPLY: Funny how RS can reply to a bad review in 40 minutes compared to 4 months of hassle dealing with them as a customer!! We have pallets delivered to us on a weekly basis without problems for our business, Royale Stones simply didn't want to take responsibility once they'd sent the pallets out... it should not be my job as a customer to waste 2 days finding and paying someone else to rescue (!) our goods when they 'd been paid to do it. And whilst there might be a degree of natural variation in sandstone, these were really poor and we only asked for replacements to finish the job (not the other 10-15sqm left over of broken, rusted and discoloured stone!!). And yet they are still happy to keep 100% of what I paid for this lousy service...

Shockingly bad - sent completely wrong sample which luckily I realised before ordering; sent 4 pallets knowing limited access at property (£60 surcharge) then left them dumped for a week in a third party yard and demanded I pay half of a further £600 to get them delivered! Had to pay someone else to collect goods; Kandla Grey Sandstone was very poor quality with brown stains and heavy rust spots and very inconsistent colouring (see photos!); the replacements they sent were even worse; spent 4 months trying to resolve issues and eventually had to threaten court just to get my £60 "delivery surcharge" (!!!) refunded but after 4 months of grief I have paid FULL PRICE thousands of pounds for the most abysmal service and below-average stones. Avoid!

REPLY: Funny how RS can reply to a bad review in 40 minutes compared to 4 months of hassle dealing with them as a customer!! We have pallets delivered to us on a weekly basis without problems for our business, Royale Stones simply didn't want to take responsibility once they'd sent the pallets out... it should not be my job as a customer to waste 2 days finding and paying someone else to rescue (!) our goods when they 'd been paid to do it. And whilst there might be a degree of natural variation in sandstone, these were really poor and we only asked for replacements to finish the job (not the other 10-15sqm left over of broken, rusted and discoloured stone!!). And yet they are still happy to keep 100% of what I paid for this lousy service...

Shockingly bad - sent completely wrong sample which luckily I realised before ordering; sent 4 pallets knowing limited access at property (£60 surcharge) then left them dumped for a week in a third party yard and demanded I pay half of a further £600 to get them delivered! Had to pay someone else to collect goods; Kandla Grey Sandstone was very poor quality with brown stains and heavy rust spots and very inconsistent colouring (see photos!); the replacements they sent were even worse; spent 4 months trying to resolve issues and eventually had to threaten court just to get my £60 "delivery surcharge" (!!!) refunded but after 4 months of grief I have paid FULL PRICE thousands of pounds for the most abysmal service and below-average stones. Avoid!

REPLY: Funny how RS can reply to a bad review in 40 minutes compared to 4 months of hassle dealing with them as a customer!! We have pallets delivered to us on a weekly basis without problems for our business, Royale Stones simply didn't want to take responsibility once they'd sent the pallets out... it should not be my job as a customer to waste 2 days finding and paying someone else to rescue (!) our goods when they 'd been paid to do it. And whilst there might be a degree of natural variation in sandstone, these were really poor and we only asked for replacements to finish the job (not the other 10-15sqm left over of broken, rusted and discoloured stone!!). And yet they are still happy to keep 100% of what I paid for this lousy service...

Shockingly bad - sent completely wrong sample which luckily I realised before ordering; sent 4 pallets knowing limited access at property (£60 surcharge) then left them dumped for a week in a third party yard and demanded I pay half of a further £600 to get them delivered! Had to pay someone else to collect goods; Kandla Grey Sandstone was very poor quality with brown stains and heavy rust spots and very inconsistent colouring (see photos!); the replacements they sent were even worse; spent 4 months trying to resolve issues and eventually had to threaten court just to get my £60 "delivery surcharge" (!!!) refunded but after 4 months of grief I have paid FULL PRICE thousands of pounds for the most abysmal service and below-average stones. Avoid!

REPLY: Funny how RS can reply to a bad review in 40 minutes compared to 4 months of hassle dealing with them as a customer!! We have pallets delivered to us on a weekly basis without problems for our business, Royale Stones simply didn't want to take responsibility once they'd sent the pallets out... it should not be my job as a customer to waste 2 days finding and paying someone else to rescue (!) our goods when they 'd been paid to do it. And whilst there might be a degree of natural variation in sandstone, these were really poor and we only asked for replacements to finish the job (not the other 10-15sqm left over of broken, rusted and discoloured stone!!). And yet they are still happy to keep 100% of what I paid for this lousy service...

Useful (1) Report

Reply from Royale Stones 2022.10.04

Hi Mark,
We are sorry to hear about your experience.
In terms of delivery, we are really sorry as we know you were let down. Unfortunately being 4 ton of slabs and delivery point being very far to Newton Abbott, we have to rely on courier and on this occasion they were not helpful at all. We also asked 2 other networks, who also declined as during that time all the hauliers were extremely busy. However we did refunded your collection cost of £360 from local depot and later £60.
In regards to brown stains, its part of being natural colour variation in sandstone and even if you see our website images it's visible. We do offer Kandla Grey sandstone in porcelain version, which avoid any excessive shade/colour variation. We do think that 5m2 of variation tiles out of 76m2 you complained about could have been easily blended. However we still did send extra tiles to find resolution and keep you happy, which we failed again.
We can only apologise again that on this occasion we failed and will take it as a learning.
Kind Regards
Royale Stones Team

Rebecca Sanders 2022.09.30

Manish very attentive

About Royale Stones

George St, Lincoln, LN5 8LG, United Kingdom

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