Verified Company
Terrible experience.
I called this morning to ask if they had a game in stock. They said yes and told me the price was $25. When I arrived, suddenly the price was $45. When I explained that I was told $25 over the phone, the owner got rude and argumentative. Instead of honoring the price, he said, “the price is the price—if you don’t like it, go somewhere else.”
I then tried to buy another game and asked if they could replace the case because it had a crack in it. They wanted to charge $2 for a replacement. I asked why I should have to pay to replace a broken case, and the owner’s excuse was, “it’s an old game.” I told him it’s not my fault they take in games with damaged cases. Every other retro game store I’ve been to has swapped out cases for free. He asked if I was buying it or not. I said not if I have to pay extra for a broken case — and he kicked me out.
After speaking with a few other retro stores in the area, they said they’ve heard similar complaints about the owner. I understand why now.
