Verified Company
Put in a work order and was assigned to Darwin happy to say I am very pleased with his professionalism and knowledge very respectful too really appreciate the hard work and dedication
Reply from Rosemont Brookhaven
2025.10.06
Hi, we will pass your kind words along to the entire staff. Don't hesitate to reach out if there is ever anything else we can help you with!
“Cinia Maldonado” is by far the greatest Leasing Consultant that I’ve worked with. She’s very polite, pleasant, friendly and easy to converse with!
I am very appreciative of her hard-working efforts assisting me with my application process.
The entire staff that I encountered( at the leasing office) was professional and kind !
Thank you Cinia, you’re awesome!
Reply from Rosemont Brookhaven
2025.09.27
Hi Marie, it's experiences like yours that really keep us motivated! We always strive to provide a positive experience! Don't hesitate to reach out if there is ever anything else we can help you with!
I would give zero stars if I could. Corporate does not care about the condition of this property or the tenants that reside there. I lived here for six and a half years and in the beginning it was great. But the last few years everything has gone drastically downhill. Prices and fees increase every year but the quality of services and the property continues to deteriorate. I don't think management and the staff have any say or control over it, which I'm sure doesn't make it very motivating for them. Lauren, Carly, AnneMarie, and a couple of the maintenance guys have always been as helpful as they can be.
Reply from Rosemont Brookhaven
2025.09.03
Hello, thank you for sharing your experience and bringing your concerns to our attention. Our Property Manager would like to address your concerns directly. Please reach out to us at (631) 824-2204 so we can research this matter further.
Call the Leasing Office, pretend you are an active resident with a general question (option 3) when the system automatically hangs up on you..
You will know everything you need to know about what its like to live here. This place needs an overhaul on management to say the very least.
Reply from Rosemont Brookhaven
2025.08.22
Hello Jess, thank you for sharing your experience and bringing your concerns to our attention. If you would be willing, please reach out to our Property Manager at (631) 824-2204 so we can discuss this matter in hopes of reaching a resolution.
Spend thousands a month for a shoebox. There were many times when there were crimes committed within the community including an Uber driver getting mugged. I have had to call the police on neighbors for domestic disputes. The next door neighbor to us constantly locked his girlfriend out of the house and she would end up screaming and banging on the door to be let back in which was of course very loud and concerning. The gate rarely works and as much as youre paying per month it shouldnt be a constant problem. Tried to charge us a garbage fee once for not putting a trash bag in the can. Based on the picture they used to "prove" we had done it, I had to tell them it wasn't even us and that that picture was taken in a completely different area of the community. The woman then asked me who did it then? I don't work here it's not my job to know who your employees took a picture of. Now, the issues I am currently having with this place even though we moved out THREE MONTHS AGO, guests are constantly calling my number to get in through the guest box. I have spoken to someone from the front to remove my number from the guest box and they have yet to do it. Ive called and left MULTIPLE messages and no one is getting back to me. This place is NOT worth it.
Update: Year 8 and the place has gone downhill tremendously! Mold in unit, outside unit, months to resolve maintencence issues. It is true that incentives were offered to leave positive reviews, and the crime in the complex, kids causing havoc, was enough for me. For the price, not worth it.
Reply from Rosemont Brookhaven
2020.03.12
Your review will help give others insight on what it is like to live at our community; we appreciate you taking the time to share your experience. We are thankful for our long-term residents. Please always let us know whenever you may need us. Have a wonderful day!
I cannot speak highly enough of Darwin from our maintenance team here at Rosemont Brookhaven! From the very first day we moved in, it was clear that his dedication and work ethic set him apart. Whenever we have any issues or maintenance requests, Darwin is always the first one on the scene—ready to help with a smile and a level of professionalism that is truly unmatched. His responsiveness is remarkable; whether it’s a minor fix or a more complicated problem, I know I can always count on him to tackle it with diligence and expertise. He takes his work seriously and goes the extra mile to ensure everything is handled efficiently, showing he genuinely cares about the residents and our comfort.
What truly distinguishes Darwin is his unwavering commitment to excellence. He doesn’t just fix problems; he actively seeks ways to improve our community, ensuring everything runs smoothly. His positive attitude and approachable nature make it easy for us to communicate any issues we might have, greatly enhancing our resident experience. Darwin is an invaluable asset to our team and deserves more than just a pat on the back! His hard work and dedication should be recognized and celebrated. Thank you, Darwin, for all that you do—your efforts do not go unnoticed and are deeply appreciated by everyone at Rosemont Brookhaven! Keep up the fantastic work!
Reply from Rosemont Brookhaven
2021.10.05
Wow! Thank you so much for the positive review, Freddie! We are so glad to hear you received amazing service from one of our own. Eli will definitely appreciate your kind words. And as you know, please don't hesitate to reach out if there is anything else we can help you with!
Don’t come here. Even if you have read the negative reviews and think you understand, this place is going to be worse than you imagine. This is not a normal rental community.
There are still some positive aspects about this place, so I wanted to give 2 stars, but seeing the averaged 4.2 stars, I had to give it just 1.
Negative things include:
- Crimes in the neighborhood, from shootings and stolen cars to more minor incidents.
- Garbage and burning smells on some days every week, depending on the wind from the nearby “beautiful” hill (a landfill).
- An unsympathetic management office.
- Moving in and immediately finding several things broken. Some of them can be fixed after months of hassle; some are just not fixable, and you have to live with them. Hope nothing else breaks in the following days, because there are only three full-time maintenance workers servicing a community of over 600 households that has been under-maintained for years.
This is literally one of the most poorly run communities I have ever witnessed. Even paying rent feels like a scam now as they constantly change their payment platforms. They sold our personal information to 3rd parties which causes constant emails and solicitations. The leasing office now even refuses to answer the phone and pushes everything through an automated system, I could go on an on but I will save my sanity. Do yourself a favor and do not get looped into this mess of a place. If you see ANY POSITIVE reviews it's because they bribe their tenants with a 50$ gift card to do so. Don't buy into it.
2032 foxglove circle - we have lived here for 2 years and we NEVER had any issues. The grounds are kept clean, it's beautiful, my unit is everything we asked for. My husband and I worked closely with Carly, she's an exceptional human being. When we needed something she was always responsive and always professional. The entire office staff always met all of our needs. We are sad to say we are leaving. We purchased our dream home. The transition from Rosemont to our new place will be extremely hard. We will miss all the amenities, the large windows, the beautiful lake in the back, the ducks and frogs. I want to say thank you to everyone, you exceeded our expectations.
Reply from Rosemont Brookhaven
2025.06.11
Hi Angelique, thank you for the positive review and your kind words about our community! We will be sure to share your sentiments with our entire staff at Rosemont Brookhaven! Please give us a call or stop by our office if you ever need anything!
i have been living here for almost 3 years now and the office has lost control of this place. i have been complaing for 5 months about neighbors consistently partying til all hours of the night and they claim they can do nothing, yet its a breach of the lease agreement we all signed? parents let their kids run rampant around this place and the office and "security" do NOTHING i caught kids fighting in my backyard yesterday. kids were kicking in doors weeks ago. where are the parents? the accountability? my emails and calls go unanswered or addressed. its gotten to the point i have to now contact their parent company Titan to try to get any sort of answer. I consulted a lawyer as well this place has gotten out of control and management is negligent to the issues. its crazy because supposedly the two people who RUN this place live in here? you would think they would do something about the community they also live in.
Helpful / kind / warming!
Reply from Rosemont Brookhaven
2025.04.11
Hi Mallory, thank you for the positive review and your kind words about our community! We will be sure to share your sentiments with our entire staff at Rosemont Brookhaven! Please give us a call or stop by our office if you ever need anything!
Management is the worst. Unprofessional maintenance is a nightmare. They take forever if they even get to you. Do bare minimum work. They’re extremely expensive for all the rules and regulations that they apply with and without you knowing and they buckle and dime charge you for everything. God forbid you leave your trash out that’s a $35 charge just as an example. Doesn’t cover all the other things you get charged for. I had tons of things wrong in my unit including mold which they never came to fix and then had the audacity when I moved to try and charge me for everything that they didn’t fix. So as much potential as this place has I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE. Only thing I can say is if your your a loner or 55 and older it might be a considerable place for you. Other than that it’s nothing but a money pit and aggravation. Your better off else where and getting your actual moneys worth. This place is literally a night mare. Ntm this was the second time I’ve lived there so shame on me. Tried to give the benefit of the doubt and it was even worse than the first time. Which was extremely disappointing but not surprising.
Reply from Rosemont Brookhaven
2025.04.11
Hi, thank you for sharing your experience and bringing your concerns to our attention. Our Property Manager would like to address your concerns directly. Please reach out to us at (631) 205-1300 so we can research this matter further.
Was looking at an apartment here with my husband and was told we could not rent a 1 bedroom with our toddler and it had to be a 2 bedroom, no where on their website does it state this. Then I was told that the cheapest 2 bedroom was $3,200 when their website shows 2 apartments under $2,900 and 2 under $3,100. A waste of time and terrible, judgmental customer service.
Reply from Rosemont Brookhaven
2025.03.04
Hello Samantha, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a more positive one. If you would be willing, please reach out to our Property Manager at (631) 205-1300 so we can discuss this matter in hopes of reaching a resolution.
Had maintenance at the house, Pedro came by and went above and beyond to address issues in our apartment. Very polite, courteous and professional. Great job!!
Thanks Pedro, you are an asset to Rosemont and I appreciate all you did for us
Reply from Rosemont Brookhaven
2025.02.27
Hi John, we will pass your kind words along to the entire staff. Don't hesitate to reach out if there is ever anything else we can help you with!
After 5 miserable years in this place, I moved out this month. The attitude of the office staff is the worst I've dealt with in any aspect of life. We spent many years without adequate maintenance staffing levels. Poor quality of everything in the living space. Cheap vinyl flooring, appliances, and carpentry. Their solutions are aways to replace broken parts on discontinued appliances. I wouldn't recommend this place to my worst enemy. I haven't regretted too many things in my life. Moving here is top of my list. If retirement was so close and relocating to another state wasn't my plan, I'd left after the end of my fist lease. Rodents are a constant issue. The two months of 2025 are the is the only time I did find dead rodents in the place. RODENT URINE AND FECES were constant, and they only provide Exterminator service if you call, although I believe they know they have a RODENT ISSUE.
Good RIDDENS ROSEMONT BROOKHAVEN
😱😱😱😱
Reply from Rosemont Brookhaven
2025.02.25
Hi, we appreciate your honest review, Brooklyn'S Finest. Our team strives to deliver an excellent experience, but it sounds like we missed the mark. Our team would like some further feedback on how we may provide a better experience for you in the future. At your earliest convenience, please contact us at (631) 205-1300. We look forward to speaking with you soon.
I submitted a service request which was acknowledged and responded to within one day. Pedro was at my home the next day and the issue was resolved timely and professionally.
Reply from Rosemont Brookhaven
2025.02.06
Hi, we hope you that you will continue to have a five star experience at our community!