Verified Company
We had a really weird experience here for our first time. My review is primarily based on service, however 2 of our party of 5 really disliked their meals. Our drinks were wrong, our appetizer came out after our meals, our orders weren’t all correct, we weren’t given a receipt when asked, and one meal was sent back with no acknowledgement from anyone. More went wrong but these were the biggest issues.
Reply from Roots Burger Bar
2025.12.06
Anna, thank you for letting me know about this. I'm sorry for your experience and will be talking to my team immediately. Can you email me so I can talk to you more about this and get more detail please? Scott@RootsBurgerBar.com
1st time..We were celebrating my neice Birthday. Our waitress was exceptional and assisted us in making our order. The food was hot and delicious 😋.
Reply from Roots Burger Bar
2025.11.17
Thank you Michele. Really appreciate the feedback, pictures and all your support. We hope to see you come back to visit again soon. Have a great Thanksgiving next week! -Scott
The burger i had was awesome and the fries were amazing. Super fast service and not too crowded. We will definitely go back and try other burger combos!!!
Reply from Roots Burger Bar
2025.11.17
Thank you so much Kenyon. Really appreciate the feedback and all your support. Have a great week, a great Thanksgiving next week and please come back to see us again soon! -Scott
Oh my god the food here is terrible. Mac and cheese was literally just boiled cavatappi with a few shreds of cheddar cheese melted on top. So technically it was Mac and cheese in the strictest sense. Burger was impossibly dry. I know they are supposed to be smash burgers, but the edges were inedible. Server disappeared when we were desperate for refills to try and swallow our dried out burger. Atmosphere gets a 2 because they had all of the NCAA football games on. Skip this place and go to to Jaggers in Noblesville for a much better burger and fantastic fries.
Reply from Roots Burger Bar
2025.11.09
Thanks for the feedback Kurt. I'm sorry you didn't enjoy our menu or atmosphere. We appreciate the review and wish you a happy early Thanksgiving . -Scott
I really wanted to love this place with elementary school kids. There aren’t enough lower tables or a quiet enough atmosphere to call this “family friendly.” We witnessed two younger kids fall off of the bar stool chairs accidentally. The TVs were also blaring. I thought I was at a college bar. The food is decent but for the price I’m not sure.
Reply from Roots Burger Bar
2025.11.09
Thanks for the feedback Emily. We appreciate the support and comments. Don't forget that we serve kids FREE meals on Sunday and Tuesday, as well. Have a great weekend and hope we see you back again soon.
Scott
Scott
I take my 80 year old mother here because she likes the food. It’s a sports bar but it’s a family sports bar. It definitely feels that way.
Great food, great service, and a nice environment. Love the place!
Pro Tip: be patient when being seated the workers wear a lot of hats here
Reply from Roots Burger Bar
2025.11.09
Thanks for bringing mom over to see us David. I love to hear that she is a fan. Tell her I really appreciate it and I appreciate YOU being a great son bringing her by to have a great meal. Thanks again David. -Scott
Really enjoyed the food and service. The double Wise burger was sufficiently messy and tasty, just like a smash burger should be!
Reply from Roots Burger Bar
2025.11.09
Thank you Michael. Really appreciate the kind words, support and loyalty. Come back and visit again soon. Every Tuesday you can get 2 of those Double Wise Smash Burgers for only $12! Have a great week. -Scott
We made a reservation for Goode Fun Halloween trivia. When we got there, they were totally full and pretended not to know what that was and we were shown the door. What’s the point of making a reservation if you don’t honor it?
Reply from Roots Burger Bar
2025.11.03
Hey Colin, I apologize for the communication issues last week. I don't know whom you spoke to; but, we don't typically take reservations unless it is a group of 12+. Feel free to email me if you have more details. I'm sorry again. Scott@RootsBurgerBar.com
Great tasting Burger. I'll be going here instead of Five Guys.
Reply from Roots Burger Bar
2025.11.03
Awesome to hear JD! Thank you so much for the support! Hope to see you come back again soon. PS - 2 Double Burgers every Tuesday for $12 and get a Single Burger on Thursdays for $6. Just wanted to make sure you knew!
Scott
Scott
We had a really good time trying out Roots Burger Bar. We enjoyed some different burgers for lunch and we all loved them! I had the jalapeño popper burger and it was perfectly spicy. The fries and tater tots were also a hit! They were super accommodating for kids and gave the little one an ice cream when we were finished. Our waitress was lovely and made sure we had everything we needed. We will definitely be back!
Reply from Roots Burger Bar
2025.10.20
Thanks so much for the feedback Lindsay. We really appreciate the positive feedback and I'll be sure to share with our hardworking team. Come back to see us again soon! -Scott
The food was low quality for the price. Family of 4 cost over 80 bucks. What made the experience better was our fun waitress. We won't go back
Reply from Roots Burger Bar
2025.10.13
Ralph - I'm sorry to hear you didn't enjoy your food; but, I'm glad the waitress gave great service. Can you email me and give me more details? I'd love to find out more about what you ordered and what was wrong? This will help me improve our operations. Scott@RootsBurgerBar.com
I ordered the impossible burger via DoorDash , which used to be a smash burger, however it seems that the impossible burger has now changed and is a pre-made patty. The smash burger was so good and I don’t know of any other place that offers impossible burgers in a smashed burger style, which made this restaurant unique. The impossible patty is not nearly as tasteful as the impossible smash burger style. Disappointed that you no longer seem to offer the impossible smash burger option.
Reply from Roots Burger Bar
2025.10.13
Thank you for letting me know about this Trina. Our team is supposed to still be smashing our Impossible Burgers and it looks like they didn't do this for yours. I will speak to them immediately. Thank you for letting me know and I apologize for this. Can you email me so I can talk to you more? Scott@RootsBurgerBar.com
This place has gone down hill and, unfortunately, keeps going. The last 2-3 times we’ve been we’ve waited forever to be greeted by a server. Twice now my burger has come out incorrectly - I ask for no cheese - not a big ask. Also, this time my husband was given the wrong side. It is all teenagers working and they don’t seem to help each other out or take initiative to help tables. Other people were coming inside or having to get up from their table to get their server.
The food isn’t what it used to be, and now with poor service, I don’t see us returning.
Reply from Roots Burger Bar
2025.10.07
Amanda - thank you so much for taking time to post this review. I always appreciate the feedback and will be using this to improve our team and operations. I"m sorry that you have experienced a lack of service and food issues the last few times you have dined with us. Please email me directly, as I'd like to talk to you more about this. Thanks again for the feedback and look forward to hearing from you soon: Scott@RootsBurgerBar.com
