Rooftop Gardens Reviews

They can really do with some umbrellas on sunny days. Other than that not bad!

Food was medioca, the crayfish was like eating rubber. If you want any condiments you'll need to ask as they won't. Over priced for the quality of food you end up with. The views are great though, shame about the food.

We had a birthday meal here, and most of us agreed we won’t be returning. The food was below average considering the hype, pre-booking, deposit, and price. As a large group, we ordered a variety of meals from different parts of the menu, including steak, lamb, seafood platter, pork, fish, and chicken. Most dishes were either overcooked, under-seasoned, or just below average and bland. The one star is for the barman, who was lovely and provided great service. However, the cocktail was average for £11. Upon arrival, we waited for eight minutes at the entrance while the manager, Liam, was on the phone, ignoring us. He did not get someone to attend to us despite being busy. Eventually, we caught the attention of another lovely waiter who assisted us. The overall service was poor, with staff not paying attention. We had to ask for basics like cutlery with dessert and for the table to be cleared by the two waitresses who attended our table. One waitress spilled something on my white jacket. They are clearly inexperienced in providing great service to a large group. We were seated near the waterfall feature, and the entire floor was soaked, which is a safety hazard. I slipped twice in my sandals, my child's shoes were soaked, a guest's dress got wet, many of our trainers were soaked, and our bags got wet, leaving us with cold feet during dinner. Birthday cards fell on the floor and got soaked. When we complained to the waitress, she quickly dismissed us, saying it had nothing to do with her and told us to speak to the manager. The manager, Liam, was rude and unprofessional, saying, "What do you want me to do? You're acting like it's me and my staff's fault. You're the only one complaining." He did not apologize for the inconvenience and was not proactive in offering any solution. However, he did go check and confirm that the floor was flooded. The waitresses knew as well, as we had mentioned it to them, but they clearly ignored it. They had switched off two of the three water features when we had arrived, indicating something was wrong. When we suggested offering a voucher due to the flooded floor, he agreed but then disappeared just before we left. We decided to leave our reviews here and advise others to avoid this place. They were pretentious but could not live up to the hype with the food, atmosphere, or service.

Fab views of the city, great cocktails and food.

Really lovely place to look at, but the rest of our experience was personally not quite there. The service was really bad, not sure if this was due to sickness or just because the amount of people. But we booked a table for 7, we were then told to wait didn’t get seated to 7:30, roles reverse we would have been refused service. Service was really struggling, the waiting staff were nice but very stressed and under a lot of pressure. Food was average, wouldn’t rant and rave about it, the burgers were good but the pasta was cold and the flavours were lost. Don’t feel the food is worth the cost. I have been to rooftop gardens in previous years and it usually is quite nice. It’s just a shame on this occasion it was pretty poor considering the quality they try to provide and strive to do.