Roman Spas - Luxury Hot Tubs & Swim Spas Reviews

Fantastic customer service from start to finish. Nalam in the sales office was super helpful, I had a lot of questions and she was great getting back to me so quickly all the time. The gents who delivered were also really friendly and professional, and helped us with how the basics worked. Would definitely recommend!

Fantastic company from the moment we stepped into the showroom to the numerous WhatsApp messages with Nalam who is so knowledgable & was simply brilliant. We chose the Aquarius in Odessey Grey & it’s beautiful with lights & fountains. The delivery (via crane) went without a hitch, and the installation team (Damien & another guy) were great at giving details of how to look after the tub & setting it all up. I can honestly say it’s been the best purchase, we have used it at least 3-4 times a week, we all love it! Thank you all so much 😊 would highly recommend Roman Spas 👍

Have been looking to get a hot tub for a while and when came across Roman Spas the offer was to good to miss! Nalam is really helpful and great contact through WhatsApp and phone. The delivery guys Damian and Frank were really helpful and efficient. Didn’t have to wait long for it to be delivered from ordering it and we had the perfect weather for our first weekend with it. We bought the Apollo and it’s good size for a 5 person tub.

Ordered hot tub back in January, it was delivered with in weeks, delivery guys helpful and professional and nalam is always available to answer questions that I have, even months later. Never had any problems with the tub!

Super super personal, professional service from Nalam, Damien and Dan. From the first conversation to the gents delivering on my 50th, we can not fault anything. Would 100% recommend to anyone. Thanks

We bought a Roman spa just before Christmas, the delivery, installation and communication were excellent. We needed a part for the hot tub which had broken unfortunately, I spoke to Roman spas and within 2 days they had sent us a new part and a video of how to install it. The support from the company was excellent. I have also asked questions and recieved responses very quickly. Impressed to say the least with the customer service. Thank you

Had a hot tub fitted yesterday ,had it from Roman spas in Chesterfield . There service was wonder full. From the point ,to going and look at hot tubs in general, to buying one was so easy . The lads that fitted it were wonderfull and it looks amazing ,cant wait to try it out in a couple of days. The whole process was made easy by all the staff at Roman Spa's and i would highly recomend them to anubody looking for a Spa . John Lomas Burton on Trent .

This company and their products cannot be faulted. From the first phone call I made to enquire about purchasing a hot tub, through to delivery & installation, it was a smooth, informative, professional process. Nalam was super efficient, her customer service is second to none, always there on the phone or WhatsApp for my numerous questions, she made sure the customer felt valued. She certainly goes above and beyond and certainly doesn’t do any ‘hard selling’ and was certainly honest! The 2 guys, Damian & Dan who delivered our hot tub, were brilliant. They turned up on time, were professional, polite, friendly and very knowledgeable about the hot tub and gave me all the information I needed to look after this product. They were patient with my many questions and ensured that when they left I had everything I needed. Highly recommend Roman Spas and will certainly use them for regular servicing.

Highly recommend this company. First class from start to finish, Nalam was very pleasant to deal with, and very helpful with any questions answered swiftly, and very knowledgeable. Damien and Dan were very helpful and very friendly, and delighted to answer any of my questions. I can't recommend this company enough, it was a great experience in every aspect. 10/10 guys, and I'll be recommending you to anyone and everyone. Thankyou. 👌

Customer care and after care is excellent, replies fast and very helpful, even 6 months on help is still there. Thankyou guys