Roca Nivaria Gran Hotel

Roca Nivaria Gran Hotel Reviews

Excellent rating
4.5
405 reviews Verified
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Reviews (781)
chris
chris
2024.02.27
10 Verified
I thought it was absolutely amazing especially for children. Miles better than the hard rock hotel booming out the music every day ☺Cleanliness, staff & service, amenities, property conditions & facilities
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Fionna
Fionna
2024.02.05
8.0 Verified
An enjoyable 5 days at Roca Nivaria with our 2 year old son. It is a beautiful hotel, the staff were wonderful and we loved the pools and easy access to the beach. The nearby beach isn't particularly exciting, but still nice to be able to easily go down and swim in the waves. Same with the surrounding area - not very inspiring but enough restaurants and nice sunsets everyday! The hotel is very well set up for children, and the staff and facilities at the Kids Club were incredible. Definitely worth requesting a "quiet room" if you don't want to be listening to live music until 11pm every night - our first room was very noisy, but we requested to be moved after one night and that was handled very smoothly by the front desk. ☺Cleanliness, staff & service, amenities, property conditions & facilities
Rosemary
Rosemary
2024.02.03
10 Verified
Right on the waterfront with wonderful views. We has a huge room with look ☺Cleanliness, staff & service, property conditions & facilities
Rolf
Rolf
2024.01.30
8.0 Verified
☺Cleanliness, staff & service, property conditions & facilities
Marion
Marion
2024.01.29
8.0 Verified
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Cora
Cora
2024.01.09
10 Verified
The resort is very large and with that comes many benefits such as the range of fabulous pools for parents and children . The grounds are class and everywhere is kept so well. Our suite was perfect and very clean. The food was good not excellent. But there was a good range of options. Staff were very nice and helpful. The sound of the waves while sitting on your deck chair or in bed was blissful. Everything about this hotel is comfortable. And I would highly recommend. It is great with young children for the separate pool.area and climbing area and also the kids club. The people in the kids club were great with the kids. My husband really enjoy the tennis lesson with the coach. The rackets and balls provided by the hotel to play with yourself are rubbish and frustrating to play with. I find it really really strange at the pool bar that they service drinks and cocktails in paper cups as opposed to nice hard plastic ones that could be reused. They are loosing a lot of business through doing this in the 2 main pool bars. Strangely though you can get those glasses in the kids pool bar. The food at the pool bar wasnt good but like everywhere else the staff were. There is a lovely restaurant with good healthy food and juices just one min walk from the hotel entrance. The direct access to the beach from the hotel is claSS. I think it also would be good if they sold their own branded water bottles and provided free water refills. I would highly recommend this hotel. ☺Cleanliness, staff & service, amenities, property conditions & facilities
Reply from Roca Nivaria Gran Hotel 2024.01.09
Dear Cora,Thanks for your review, we are delighted that we have met almost 100% your expectations. We appreciate your comments for improve our service. We look forward to welcome back you here at our Roca Nivaria GH.
Sabine
Sabine
2024.01.04
10 Verified
Reply from Roca Nivaria Gran Hotel 2024.01.04
Liebe Sabine,5/5 danke sehr für Ihre fantastiche Bewertung!Ihr Hotelmanagement und Hotelsteam - Roca Nivaria GH
Christian
Christian
2024.01.02
4.0 Verified
☺Cleanliness
Reply from Roca Nivaria Gran Hotel 2024.01.02
Lieber Christian,Vielen Dank und bis bald!Ihr Hotelmanagement und Hotelsteam - Roca Nivaria GH
Stephen
Stephen
2023.12.15
10 Verified
Lovely hotel in Tenerife Lovely hotel. Beautifully clean and the staff. Are excellent Wonderful pools and nice quiet location ☺Cleanliness, staff & service, property conditions & facilities, room comfort
Reply from Roca Nivaria Gran Hotel 2023.12.15
Dear Stephen,Thank you for your kind review. We're delighted to hear that we met your expectations during your stay at our GH Roca Nivaria. We look forward to welcoming you back in the future.Best regards,Your hotel management and the hotel team
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Maja
Maja
2023.12.11
8.0 Verified
☺Cleanliness, staff & service, property conditions & facilities, room comfort
Reply from Roca Nivaria Gran Hotel 2023.12.11
Dear Maja,Thanks very much for your very good rating and for your stay with us at our GH Roca Nivaria.We look forward to welcome back you here soon.Your Hotelmanagement and Hotel team
Chuka
Chuka
2023.12.08
10 Verified
Fantastic hotel for families with Children, it had everything we needed and more. ☺Cleanliness, staff & service, amenities, property conditions & facilities
Martin Werner
Martin Werner
2023.10.28
10 Verified
Eine hervorragende Wahl mit schöner Poolanlage, tollem Frühstücksbuffet und sehr zuvorkommende Mitarbeitende. Das Hotel ist nicht riesig, ca. 300 Zimmer, dafür sehr schön angelegt. In der Umgebung findet man viele nette Restaurants, inkl. Frühstück reichte für uns. ☺Cleanliness, staff & service, amenities, property conditions & facilities
Reply from Roca Nivaria Gran Hotel 2023.10.28
Lieber Herr Werner,vielen Dank, dass Sie unser Hotel Roca Nivaria für Ihren Urlaub ausgewählt haben und uns Ihre freundliche Bewertung über Expedia zukommen lassen.Wir freuen uns, dass Ihnen unser Hotel, Frühstücksbuffet und Zimmer hervorragend gefallen haben und Sie ein schönes Urlaubserlebnis bei uns hatten.Wir bedanken uns für Ihre Weiterempfehlung und Vertrauen in Adrian Hoteles und freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Mit sonnigen Grüßen, Ihre Hotelleitung.
Katharina
Katharina
2023.10.27
10 Verified
☺Cleanliness, staff & service, property conditions & facilities
Reply from Roca Nivaria Gran Hotel 2023.10.27
Thank you very much for your 5 STAR rating. We hope to see you again soon!Sunny regards, The Management.
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SERGE
SERGE
2023.10.06
8.0 Verified
Oui très bien mais…. Tout s’est bien passé ! Hôtel très bien tenu, très belles piscines dans un superbe domaine avec une incroyable variété de palmiers !chambre très propre, personnel très sympathique et à l’écoute ! Nos seuls regrets sont : la nourriture qui n’est pas à la hauteur d’un 5 étoiles ! Et le All inclusive qui n’en est pas un !!! Les horaires du restaurant qui sont faits pour les Allemands ! Le soir de 18H30 à 21H30 !!on est en vacances et de surcroît en Espagne où les gens mangent très tard dans la nuit…… ☺Cleanliness, staff & service, property conditions & facilities, room comfort
Reply from Roca Nivaria Gran Hotel 2023.10.06
Cher Serge, Nous vous remercions d'avoir choisi la Roca Nivaria GH comme destination de vacances.Nous sommes heureux de savoir que vous avez laissé des commentaires sur votre séjour à l'hôtel et nous prenons note de vos remarques constructives.Pour améliorer continuellement notre hôtel, nous prenons note de vos suggestions et de vos critiques constructives.L'équipe se réjouit de pouvoir vous accueillir à nouveau à l'avenir.Avec nos meilleures salutations. La direction.
CHRISTINE
CHRISTINE
2023.10.04
10 Verified
The staff were so friendly and helpful and we had a lovely room with an amazing sea view the pools were lovely and buffet style meals there was so much choose from,would love to bring our grandkids here. ☺Cleanliness, staff & service, amenities, property conditions & facilities
Reply from Roca Nivaria Gran Hotel 2023.10.04
Dear Christine,Thank you for your kind and positive review and for choosing our hotel for your holidays in Tenerife. It's a pleasure to read that you enjoyed our resort and that you would love to come with your grandchildren . We look forward to welcoming you back to our hotel in the future. Sunny regards, The Management.
Michel
Michel
2023.09.09
10 Verified
los empleados ☺Cleanliness, staff & service, amenities, property conditions & facilities
Reply from Roca Nivaria Gran Hotel 2023.09.09
Thank you very much for your 5 STAR rating for our staff. We hope to see you again soon!Sunny regards, The Management.
Sarah
Sarah
2023.08.29
8.0 Verified
Bel hôtel avec, comme principal atout pour les familles, un parc aquatique à l’écart des piscines principales. La nourriture est bonne dans l’ensemble et les chambres sont spacieuses. Rapport qualité prix correct. MAIS quelques points sont très regrettables : 1/ même avec le repas du soir compris dans notre forfait il fallait payer 2,50€ pour une bouteille d’eau de 50cl à table ! (Très mesquin et pas adapté pour les familles). 2/ le personnel est peu aimable et agit comme des robots. Il y a plein de « règles » et aucune discussion n’est possible ! Ex : Jacuzzi interdit en dessous de 18 ans, pas de mini golf apres 20h, pas le droit aux bouées dans la seule piscine chauffée (celle qui est salée), pas le droit d’amener une bouteille d’eau sur sa table au petit dej, et surtout des espèces de chasseurs de serviettes (personnel de l’hôtel) qui viennent vous enlever vos serviettes de vos transats quand vous partez petit déjeuner (cf Jasmine) ! Un 5 étoiles avec le service d’un 2 étoiles. 3/ les piscines d’eau douce ne sont pas chauffées ☺Property conditions & facilities, room comfort
Reply from Roca Nivaria Gran Hotel 2023.08.29
Cher client,Merci pour votre publication ici sur Expedia. Nous sommes désolés d’apprendre que votre séjour n’ait pas répondu complètement à toutes vos attentes.Sil y a des règles, cest que nous avons été obligé à les implanter pour ainsi atteindre un public cinq étoiles dans un hôtel cinq étoiles.Nous apprècions votre opinion, mais après 18 ans que lhôtel est ouvert, il y a certes normes et règles qui ont toujours bien fonctionnés.Merci beaucoup de votre compréhension.
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Cameron
Cameron
2023.08.06
6.0 Verified
I booked via Expedia and when you select your filters in the search, you have to put in the ages of the children. Well upon arrival, somehow Expedia sent info for under 1 for 2 children and since we flew there, we had to pay $1800 difference for 2 kids age 13 and under. Hiccup one. The dining options said there were restaurants, only one was open, book in advance and it was terrible food. The buffet was better but it was always the same thing for 3 meals a day. If the buffet was closed, there were zero options for food. All inclusive to me, as well as others, means the bars are open, snacks are readily available (not only at the one pool bar during a set time) and you get items in the room, room service etc. This was not the case. The pools were good, but don’t think there is a waiter coming around to see if you need anything. You always need your room key at meal times and if you want something from the pool bars. Many snacks are NOT included in the all inclusive. Our mini bar was not stocked every day we were there and it is only drinks. The first day there were pringles but after that- nothing. I had to make several trips down the street to the store for drinks and snacks during the days we stayed at the resort. If I had known I was going to be charged an additional $1800 upon arrival, I would have stayed at maybe the Hard Rock or a better resort, not 5 star resort anymore. You will need a car as there aren’t a lot of excursions you can do that will pick you up. ☺Cleanliness
Reply from Roca Nivaria Gran Hotel 2023.08.06
Dear Cameron, Thank you for your review of our hotel, ROCA NIVARIA on Expedia.We regret that your stay did not meet 100% of your expectations. We constantly work to ensure an excellent level of satisfaction among all guests who select our resort for their holiday.On behalf your comments:The All inclusive package includes:• Breakfast/Lunch/dinner in the main buffet restaurant• Snacks in Pool bar Ahemón• You can change your buffet dinner for one of our themed restaurants, Burgos or Verona, always with prior reservation.• Drinks: all drinks of our promotion are included until closing time, and you also have a discount of 40% on all drinks, which are not included in the list.• Minibar is replenished daily.• The coffee&tea facilities in the room are replenished daily.Our main restaurant, Garoe, has 2 different show cooking areas. In the restaurant you can choose from a variety of fish specialties prepared fresh daily.On the terrace with sea view you will find our grill station with a variety of freshly prepared meats and sausages. Every day we change the theme evenings.We wish you all the best. Sincerely, The Management.
Cameron
Cameron
2023.08.06
6.0 Verified
I booked via Expedia and when you select your filters in the search, you have to put in the ages of the children. Well upon arrival, somehow Expedia sent info for under 1 for 2 children and since we flew there, we had to pay $1800 difference for 2 kids age 13 and under. Hiccup one. The dining options said there were restaurants, only one was open, book in advance and it was terrible food. The buffet was better but it was always the same thing for 3 meals a day. If the buffet was closed, there were zero options for food. All inclusive to me, as well as others, means the bars are open, snacks are readily available (not only at the one pool bar during a set time) and you get items in the room, room service etc. This was not the case. The pools were good, but don’t think there is a waiter coming around to see if you need anything. You always need your room key at meal times and if you want something from the pool bars. Many snacks are NOT included in the all inclusive. Our mini bar was not stocked every day we were there and it is only drinks. The first day there were pringles but after that- nothing. I had to make several trips down the street to the store for drinks and snacks during the days we stayed at the resort. If I had known I was going to be charged an additional $1800 upon arrival, I would have stayed at maybe the Hard Rock or a better resort, not 5 star resort anymore. You will need a car as there aren’t a lot of excursions you can do that will pick you up. ☺Cleanliness
Reply from Roca Nivaria Gran Hotel 2023.08.06
Dear Cameron, Thank you for your review of our hotel, ROCA NIVARIA on Expedia.We regret that your stay did not meet 100% of your expectations. We constantly work to ensure an excellent level of satisfaction among all guests who select our resort for their holiday.On behalf your comments:The All inclusive package includes:• Breakfast/Lunch/dinner in the main buffet restaurant• Snacks in Pool bar Ahemón• You can change your buffet dinner for one of our themed restaurants, Burgos or Verona, always with prior reservation.• Drinks: all drinks of our promotion are included until closing time, and you also have a discount of 40% on all drinks, which are not included in the list.• Minibar is replenished daily.• The coffee&tea facilities in the room are replenished daily.Our main restaurant, Garoe, has 2 different show cooking areas. In the restaurant you can choose from a variety of fish specialties prepared fresh daily.On the terrace with sea view you will find our grill station with a variety of freshly prepared meats and sausages. Every day we change the theme evenings.We wish you all the best. Sincerely, The Management.
Jordan
Jordan
2023.08.05
10 Verified
The Staff at this hotel care for you every need , always with a smile , the service is second to none , it’s the 4th time my family have stayed here , ☺Cleanliness, staff & service, property conditions & facilities
Reply from Roca Nivaria Gran Hotel 2023.08.05
Dear Jordan,Thank you for your kind and positive review and for choosing our hotel for your holidays in Tenerife. We are delighted that we were able to meet your full expectations in service. We look forward to welcoming you back the 5th time to our hotel in the future.Sunny regards,The Management.