Roberts Opticians

Roberts Opticians Reviews

Excellent rating
5.0
39 reviews Verified
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Reviews (39)
Andrew Glaister
Andrew Glaister
2024.03.26
Very friendly, professional staff. Highly recommended.
Faria
Faria
2024.01.09
Title: Exceptional Care and Service ⭐⭐⭐⭐⭐ I recently took my mum to this optician due to her experiencing slight blurred vision, and I cannot express how impressed I am with the level of professionalism and care we received. From the moment we walked in, the reception staff set the tone with their warm and friendly welcome. They offered us water and provided a detailed explanation of the tests my mum would undergo. This not only helped alleviate any concerns but also showcased their commitment to transparency and patient understanding. The opticians themselves were outstanding. They went above and beyond to ensure my mum felt comfortable and well-cared-for throughout the entire examination. Their attention to detail and thoroughness in explaining the process reassured us that we were in capable hands. One standout aspect was the staff's genuine interest in helping us find the perfect frames. They allowed us ample time to explore various options, never once pressuring or rushing us. It was evident that their goal was to make the experience enjoyable and stress-free. What sets this optician apart is the positive and friendly atmosphere created by the entire team. The genuine care they showed towards my mum and their willingness to go the extra mile did not go unnoticed. I appreciate the patience, professionalism, and kindness exhibited by every staff member we encountered. In conclusion, I wholeheartedly recommend this optician to anyone seeking top-notch eye care and a pleasant, customer-centric experience. The exceptional service, combined with the welcoming environment, makes it deserving of a solid five-star rating. We left with not only improved vision but also with smiles on our faces, grateful for such a positive and caring experience.
Reply from Roberts Opticians 2024.01.09
Thank you so much for your lovely, kind words! We are glad you had such a positive experience and look forward to seeing you in the future too!
Stephen Greenall
Stephen Greenall
2024.01.09
Amazing service from start to finish, got my new Gucci glasses, from the moment you step in at Robert’s they take their time with you and treats you as a VIP. You know they’re paying attention to detail in your eye test and they even take the time to show you glasses after your eye test to see what you might like or suit. No sales pressure what so ever either , the service was just incredible. I had a few bad experiences in a very well known chain, but Roberts put faith and confidence back in to me. Thank you so much for making me feel so welcome and I can’t wait to purchase some more just before summer as you’ve got a regular customer now and when you receive such great service I’ll be telling everyone :) Very professional , friendly and just sing their praises enough, give them ago as you won’t regret it one bit. I just wish I came to you guys years ago!!♥️♥️♥️♥️
Reply from Roberts Opticians 2024.01.09
Thank you for your kind words, it means a lot! We look forward to seeing you back!
Allan Jones
Allan Jones
2023.11.27
Excellent experience today. Friendly and informative service from start to finish.
Reply from Roberts Opticians 2024.01.09
Thank you for your kind words!
Shirley Houlton
Shirley Houlton
2023.11.13
Visited today for post op check up after Cataract surgery, staff were very helpful and Ali was very professional, would highly recommend.
Reply from Roberts Opticians 2024.01.09
Thank you! We appreciate your kind words.
Umair Gondal
Umair Gondal
2023.09.13
I visited Roberts Opticians recently due to blurred vision issues, and I must say, I'm thoroughly impressed. Their professional and patient-centered approach made my experience exceptional. I truly appreciated the comprehensive advice I received, which went beyond my expectations. There was absolutely no pressure to buy, and they took a holistic approach to address my concerns. I highly recommend Roberts Opticians for their top-notch service.
Steve Barrow
Steve Barrow
2023.08.14
Brilliant service 2nd to none, both staff and optision Brilliant, can't recommend highly enough.
Reply from Roberts Opticians 2024.01.09
Thank you! We look forward to seeing you in the future.
James Wilcock
James Wilcock
2023.08.09
The service was excellent and the staff extremely helpful and friendly. The glasses arrived quickly and are perfect
Reply from Roberts Opticians 2023.08.10
Thank you for the lovely review!
Gulvash Zaman
Gulvash Zaman
2023.07.18
Aisha and Theresa looked after my father and I, and delivered a personalised, first class service. Would definitely recommend Roberts Opticians!
Reply from Roberts Opticians 2023.07.18
We appreciate your kind words and look forward to seeing you back for your next sight test! 😊
Hasib Ahmed
Hasib Ahmed
2023.07.17
I had a wonderful experience here, the staff are lovely and very welcoming. I got seen quickly with no wait time and was offered great assistance in choosing my specs!
Reply from Roberts Opticians 2023.07.18
We are glad that you had a pleasant experience! We look forward to seeing you back for your next sight test!
Simon Walsh
Simon Walsh
2023.07.03
Great service from this opticians! The members of staff were very professional with a friendly manner. Got me referred after a telephone appointment for the same day at the local hospital who then treated my eye pain !!! Well done Ali and staff..
Reply from Roberts Opticians 2023.07.03
Thankyou for your kind words! We are glad your issue got sorted!
James Pimblett
James Pimblett
2023.06.26
Wonderful experience. Made to feel very welcome and the staff made me feel at ease as I was being a bit of a wimp! I wouldnt go anwhere else from now on. FIVE STARS 👍
Reply from Roberts Opticians 2023.06.26
Thankyou James!! We look forward to seeing you for your sight tests 😊
Gilad Mencer
Gilad Mencer
2023.06.21
Struggled with my eyes for years, I have been to several optician's in Newton-Le-Willows and I can safley say the service and level of care at Roberts was second to none. Thank you so much for all the care and help
Reply from Roberts Opticians 2023.06.21
We appreciate the kind words!! We look forward to seeing you for your future visits 😊
Ehab Shaheen (Cobra)
Ehab Shaheen (Cobra)
2023.06.03
Great opticians! Service impeccable, staff so helpful and friendly and glasses very well priced. Optician spotted an underlying problem that was affecting my sight for the past few months. On his recommendation the suggested treatment has helped 👍
Peter Jones
Peter Jones
2023.05.22
Fantastic, went in as I thought I had an eye infection. Turned out I had something in my eye. The optometrist there then immediately booked me into the hospital to have it removed. By 1pm the same day I had the object removed. Couldn’t be happier and will be using them from now on.
Reply from Roberts Opticians 2023.05.22
We are glad to hear that your issue got resolved and appreciate the kind words! Look forward to seeing you back for your sight test ☺️
Ann Ireland
Ann Ireland
2023.05.17
Best opticians seen ever, very helpful, including the receptionist. Would definitely recommend and will be going again.
Reply from Roberts Opticians 2023.05.17
We appreciate your kind words and will look forward to seeing you for your next sight test ☺️
sofia kousar
sofia kousar
2023.05.17
such friendly service from the second you walk in from the lovely reception staff to the optometrists. Very welcoming environment. Ive been to many opticians in the past but im making this my regular from now on. Trusted service with expert advice. Well done to the new owners, you’ve got yourselves a difficult new patient 😅
Reply from Roberts Opticians 2023.05.17
We appreciate your kind words and look forward to seeing you again!
Tim Pickering
Tim Pickering
2023.05.05
Lovely staff, very quick and efficient with very reasonably priced glasses. I would recommend to anyone.
Reply from Roberts Opticians 2023.05.17
Thankyou, we look forward to seeing you at your next sight test ☺️
Peter Fratter
Peter Fratter
2023.03.16
Probably the best opticians I've ever been to! Step by step I was taken through my contact lense choices, given plenty of testing time - I even chose to test a coloured lense! Everyone was so helpful. Thank you so much for an excellent service! Very highly recommended.
Reply from Roberts Opticians 2023.03.16
Thankyou for your lovely words! We hope to see you back for your sight test ☺️
Kathleen Andrews
Kathleen Andrews
2023.02.19