%title%
%offer%
Reviews ( 215 )
Ian Asquith
2024.07.05
Happy with content but packaging was shocking
Reply from Riverwood Aquatics
2024.07.05
Hi Ian, I'm really sorry about that. Please get in touch and I'll try to put things right. All the best, Pete
David Brazier
2024.06.30
Excellent, speedy service and high quality products. Will definitely be using RA again!
keith S
2024.06.30
Travelled a long way to find they only had about 6 tanks which was really disappointing the website made it appear there was more there to see
Reply from Riverwood Aquatics
2024.06.30
Thank you so much for visiting. I'm really sorry the shop didn't reach your expectations. I am trying my hardest under really difficult circumstances. However this is obviously not good enough. I'm so sorry. All I can say to potential customers who are considering not visiting after reading your review is please still come and visit, I will do everything I can to offer good advice and stock as many good products as I can.
I am very sorry, Keith.
Best wishes,
Pete
2024.06.26
2024.06.26
| United Kingdom
Disgusting service - Do not recommend.
I would give 0 stars if that was available.
I ordered a on the website 30/5/24 which was shown as in stock with a 2-3 delivery time, I also paid for this 2-3 delivery. The money was taken from me the following day.
Despite attempting to call on several occasions (no answer), sending an email requesting correspondence & on the 19th, after having to purchase an alternative. I requested a refund with no reply to my request nor any other communication.
As of today, June the 26th 2024 I have only just had shipping dispatch (at 8pm UK time?) after almost a month of waiting.
I will be not be recommending this seller to anyone.
Jonathan Kensall
2024.06.26
Seems to have closed down
Reply from Riverwood Aquatics
2024.06.26
Hi Jonathan, we're definitely still open. Please give me a call on 07981478633 and I'll help you. Many thanks, Pete
2024.06.15
2024.06.15
| United Kingdom
Chihiros stockist
Called the shop on June 14th, spoke with Pete who was friendly, polite and knowledgable about the various chihiros light suspension kits. Within minutes of the phone call, kit was ordered via a link sent through to my phone and was dispatched the same day. Also £16 pound cheaper than ordering direct from Chihiros. Fantastic example of how retailers should be . Happy Days
Date of experience: 14 June, 2024
Date of experience: 14 June, 2024
marzed hameed
2024.06.06
Regina Winter
2024.05.27
I ordered from their online store and everything was delivered with great care both from the wrapping and packaging from the store and taking care of the package from the delivery driver, the aquarium came in one piece and the plants were all in great condition. Highly recommend Riverwood Aquatics!
Reply from Riverwood Aquatics
2024.05.27
Thank you so much! So pleased everything arrived OK.
2024.05.26
2024.05.26
| United Kingdom
Fantastic Shop
This is a fantastic shop my first time using them and I have to say I’m very impressed. I asked for Pacific rock and got better than I was expecting fantastic.
UncleDeadly75
2024.05.26
Excellent service all round. I needed rocks that were suitable for a specific tank size, I left a note at the checkout and received a great selection, at the time the price was also the best I could find, and so I will return for more supplies when needed. Highly Recommended!
Reply from Riverwood Aquatics
2024.05.26
Thank you so much for the great review! I'm really glad the rocks worked for you. Kind regards, Pete
Mike Allerton
2024.05.21
Excellent Service. I wanted to purchase a couple of pieces of Aquarium wood and needed more information about a specific item as it wasn't clear from the photo. The person I spoke to on the phone was very helpful and suggested a better piece once I had explained the effect I was looking for. Will definitely buy from them again.
Maxine Brennan
2024.05.16
Very pleased with my purchase of an aquarium, lighting, aquarium soil and rocks. Pete was very helpful , pleasant and knowledgable.
Reply from Riverwood Aquatics
2024.05.16
Thank you so much for your very kind review, Maxine. Great to hear you're happy with your purchase. Thank you,
Pete 🙂
yllib lee
2024.05.07
great price, speedy delivery would use again
Reply from Riverwood Aquatics
2024.05.07
Thank you so much for your order and your kind review 😊
Peter Scott
2024.04.26
This is a great shop that has clearly had a lot of love put into it. The owner is very friendly and extremely knowledgeable and happy to answer questions.
There's is a great range of plants which are all in incredible condition and the fish for sale are diverse and interesting.
I wish I lived closer so I could visit more often.
Reply from Riverwood Aquatics
2024.04.27
Thank you so much for your very kind review, Peter. I really appreciate you visiting. All the best, Pete
Matt Hayes
2024.04.19
Great shop for all things aquascaping! Got a brilliant delivery of all sorts of rock and wood!!!
Reply from Riverwood Aquatics
2024.04.19
Thank you so much, Matt! Your review is very much appreciated. I'm very glad you were happy with your order. Pete :)
Clifford Rose
2024.04.19
Excellent superb service and quality.
Reply from Riverwood Aquatics
2024.04.19
Thank you so much, Clifford. Your review is very much appreciated. Pete
Michael Singh
2024.04.18
Very helpful. Plants were sent in good condition.
Reply from Riverwood Aquatics
2024.04.18
Thank you very much for your review, Michael.
Piskey Mitch
2024.04.11
Fantastic service, speedy delivery and nice healthy plants too
Reply from Riverwood Aquatics
2024.04.11
Thank you so much for your review. I'm glad the plants arrived quickly and in good health. Pete :)
Augusto cesar, Belém - PA
2024.03.27
Kwacky Tankslap
2024.03.22
Excellent range of stock and first class customer service.
Reply from Riverwood Aquatics
2024.03.22
Thank you so much 😊
Pete