Thank you for the review, Jaime, we see there is some improvement to be had. Please connect with us by copying and pasting this link into your web browser and we’ll make sure to have the team follow up with you: https://empli.fi/cs/ap109188139
Abby Brooks2025.11.26
Aj is the best service and gave us great service and made sure all of our orders were right. He always allowed me to get an early birthday treat.
Thank you for sharing your kind words, Heather. Four stars is great, but five is always our goal! Please keep Applebee’s in mind whenever you’re in the neighborhood!
Yes, five stars! We love to see this! We’ll see you in the neighborhood soon!
mikaileykat2025.11.09
Austin (AJ) was an absolute gem! He was attentive, funny, and an exceptional server
Overall. As a veteran in the service industry (10 years bartender) I was beyond impressed with his level of service. Especially given he casually mentioned it was his 3rd day on the floor! You keep this man and value him Applebee's. This industry doesn't have people like AJ in abundance. So treasure him!
Thank you for the awesome comments, mikaileykat! We can’t wait to see you again!
Dalton Galicia2025.11.07
The service was horrible my food took forever and they brought me the ticket right away after they served my food then after that I had to finish my food with no drink because I was ignored when I tried to ask for a refill, the waitress was very rude and just looked at me at the eyes and kept walking as I tried to ask for my first refill Don't come here Texas Roadhouse is like a mile away.
Thank you Dalton for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Greenwood team follow up with you: https://empli.fi/cs/ap108252214
katherine quade2025.11.04
My granddaughter and I came here for lunch,politely asked our Waitress if I could pay in cash, because the last time I came here ,again, couldn’t find waitress ,but the male manager came around so I told him I was paying with cash and he immediately acted annoyed.Today the food was good but wanted to take the rest with us. Although not busy , there may have been a total of 6 tables occupied,waitress was all over the place.I kept waiting for her to come by but got tired of waiting. I ended up leaving without the food I paid for and didn’t leave a good tip like I usually do. I will not be returning this Applebees.I hope you all get your staff and service taking care of. Kathy
katherine, we strive for attentive service with delicious food, but it sounds like you didn’t receive that experience. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Greenwood team follow up with you: https://empli.fi/cs/ap108142330
Five stars, wow! This means the world to us, Abraham! Thank you for taking the time to share such high praise. Can’t wait to see you at Applebee’s again!
Aashish, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap107055345
We’re so pleased to learn you had a truly awesome experience at Applebee’s, Joseph! That’s what we’re striving for each and every time.
Frank C2025.09.29
Really enjoyed our visit. Haylee certainly earned a 5 star review with her excellent service and great attitude. Food was excellent as well. Just an overall great experience.
We’re so pleased to learn you had a truly awesome experience at Applebee’s, Frank! That’s what we’re striving for each and every time.
Laura2025.09.28
My partner and I went to the Applebee’s To Go area, but no one was there to assist us. We had to flag someone down, and a young lady kindly went to get the cashier who handles To Go orders, Rachael. When Rachael came out, she helped the person who arrived after us first, which wasn’t a big issue but then walked away without acknowledging us.
When I tried to politely place our order, even starting with “How are you this evening,” she cut me off, shooed me, and very rudely said, “Well, you have to wait, I have someone on the phone.” We stayed calm and decided to ask for a manager so we could order through someone else. While the manager was busy, we chose to leave and head to another Applebee’s. As we were walking out, Rachael suddenly said she would take our order, and before we could even respond, she followed it up with, “OR NOT!” in a rude, dismissive tone.
I truly enjoy Applebee’s and live just minutes away, but this experience was extremely disappointing. Rachael’s attitude and lack of professionalism left such a negative impression that I won’t be returning to this location.
Laura – we are sorry to hear you had an unpleasant experience at our Greenwood Applebee’s and we’d like the chance to make your next better. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Greenwood team follow up with you: https://empli.fi/cs/ap106522422
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