Applebees Reviews

Durango Payne 2025.12.04

     

Absolutely terrible experience. I placed a mobile order and showed up on time, then stood there for 45 minutes with several DoorDash drivers who were also waiting. Not a single employee acknowledged any of us. At this point, I’m assuming they thought I was just another DoorDash driver waiting for a pickup, because at least 10 servers walked past without saying a word. Finally, my girlfriend asked someone what was going on—only to find out our food had been ready long before I even arrived. It had just been sitting there. By the time they handed it over, it was completely cold. And to make it worse, they weren’t checking or managing any of the DoorDash orders either. The only reason they suddenly cared about mine was because they realized we were actually eating it. Then the manager came over and tried to make it right by giving us two $20 complimentary gift certificates. Except one of them was already expired—it said it expired on November 30th, 2025. So not only was it unusable, it felt like an insult to my intelligence. It didn’t help; it made the entire experience ten times more frustrating. This was easily one of the worst service experiences I’ve ever had. I won’t be returning. If you can’t handle online ordering…don’t do online ordering.

Useful Report

Reply from Applebees 2025.12.04

Hi Durango, we are so sorry to hear this was your experience with Applebee’s. This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Greenwood team follow up with you. https://empli.fi/cs/ap109529156

Tammy floring 2025.11.29

     

Are server was Amazing I dont remember his name he were glasses had light colored hair pulled back in a ponytail we were there on 11/28/2025 around 6pm and are food was delicious. I hope someb

Useful Report

Reply from Applebees 2025.11.30

Thanks for the compliment and five stars! We’re always working hard to be the best in the neighborhood!

Mz Scorpio 2025.11.26

     

I took my daughter to her favorite place for her 21st bday. We were lucky to have Reajah as our server. She was amazing and took great care of the birthday girl. I appreciate her kindness and she made sure we were well taken care of. I appreciate her making my babies dinner a great experience. Kudos to Reajah i hope that Applebee's know what an amazing staff member they have in you. Give that girl a raise and a praise 🙌🏾🙌🏾💙💙💙 We ordered the pickle fries 9/10, riblet basket 10/10 coleslaw 1/10, boneless chicken wings extra hot 5/10 due to not being spicy at all, spinach artichoke dip 10/10 chips that came with the dip 4/10 due to being highly salty.

Useful Report

Reply from Applebees 2025.11.27

Wow! Love hearing that Mz! Hope to see you again soon!

Destiny Watson 2025.11.23

     

Had the most incompetent and slow server of our lives tonight. The “Peru” woman as her manager described. Mixed our drinks up and then demanded we taste our drinks in-front of her to sort them out. She also was told no lettuce and tomato on a burger and brought it out with absolutely no bun, just a patty. She brought our alcohol 40 minutes after it had been ordered and we had already eaten half of our meals. The whole time she was sitting at the bar eating and licking her fingers. She has to be sleeping with someone in the restaurant to be able to give us such a horrible service and her manager just say “we’ve had a long day today”. Absolutely unacceptable service and truly the most horrible service I’ve ever received at an Applebees. We should have left after seeing the review about the roach swimming in someone’s dip.

Useful Report

Reply from Applebees 2025.11.23

Destiny – we are sorry to hear you had an unpleasant experience at our Greenwood Applebee’s and we’d like the chance to make your next better. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Greenwood team follow up with you: https://empli.fi/cs/ap109028537

Julie Terrell 2025.11.22

     

Useful Report

E- Girl lay 2025.11.21

     

Useful Report

Mandie D. 2025.11.20

     

Love this location.

Useful Report

Reply from Applebees 2025.11.21

Thank you for the five stars, Mandie! We’re so pumped to get this review! Any time a guest leaves this happy, it’s great to hear. And we’ll look forward to your next visit!

Kristen Wright 2025.11.18

     

Useful Report

Reply from Applebees 2025.11.18

Yes, five stars! We love to see this! We’ll see you in the neighborhood soon!

douglas forte 2025.11.16

     

Useful Report

Reply from Applebees 2025.11.17

Thank you for the awesome comments, douglas! We can’t wait to see you again!

Amber Burgess 2025.11.16

     

Horrible service. We waited 45 minutes just for lemons and straws, and over an hour for our food. We had to get back on our bus, so we asked for everything to-go, even though it still hadn’t arrived. When the server finally brought the food out—on plates, we reminded him that it needed to be boxed, and he rolled his eyes at us. Completely unprofessional. Overall, extremely disappointing experience. We will not be returning.

Useful Report

Reply from Applebees 2025.11.16

Amber – we are sorry to hear you had an unpleasant experience at our Greenwood Applebee’s and we’d like the chance to make your next better. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Greenwood team follow up with you: https://empli.fi/cs/ap108664072

McKenzie Mouzon 2025.11.16

     

Worst experience ever!!! The service was terrible! We were on a time crunch and it took them 40+ minutes just to bring our appetizers. The food was cold, not even hot, after we had to wait just for some appetizers. The waiters were rude and didn’t check on us at all. It was very hot in the restaurant and we paid for our meal prior(due to the time crunch). We didn’t receive all of our food, nor did we get a refund. DO NOT COME HERE.

Useful Report

Reply from Applebees 2025.11.16

McKenzie, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap108664070

Davis 2025.11.16

     

ROACH FIGHTING FOR AIR IN SPINACH DIP writing this on the mall toilet… blazing hot in the restaurant, cold food that was appetizers at that and got it after an hour and a half, rude waiters, waiter saw us twice and took 45 minutes for a straw and lemons…. AND THEN THERE WAS A ROACH. ALIVE!!! in my SPINACH DIP. shut them down tonight.

Useful Report

Reply from Applebees 2025.11.16

Thank you Davis for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Greenwood team follow up with you: https://empli.fi/cs/ap108664071

Mandy Davis 2025.11.15

     

Came to pick up my mobile order (just pickle fries) stood around 10 minutes. Nobody said anything to me , just ignored me and when I asked where I could pick up my mobile order everyone look frustrated and bothered .

Useful Report

Reply from Applebees 2025.11.16

Mandy – we are sorry to hear you had an unpleasant experience at our Greenwood Applebee’s and we’d like the chance to make your next better. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Greenwood team follow up with you: https://empli.fi/cs/ap108652586

Alyssa Mink 2025.11.12

     

Useful Report

S B 2025.11.12

     

Came for Veterans Day free veterans mail place is swamped watched waitress walk by multiple times not checking on me... Saw her walk by talk to her other tables multiple times customers before me and customers after me...no steaksauce ...tea empty waitress walks by and doesn't check on me just her other tables

Useful Report

Reply from Applebees 2025.11.12

S, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap108480384

N farrar 2025.11.11

     

Shiny bubbles in my beer; makes me happy.

Useful Report

Reply from Applebees 2025.11.12

Thanks N! We appreciate your 5-star review! We strive to be the best for guests like you!

Ergin Soysal 2025.11.10

     

I ordered a bourbon street steak. It had a dense, leathery texture — resistant under the knife and exhausting to chew.

Useful Report

Reply from Applebees 2025.11.11

Ergin – we are sorry to hear you had an unpleasant experience at our Greenwood Applebee’s and we’d like the chance to make your next better. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Greenwood team follow up with you: https://empli.fi/cs/ap108435709

Larry Zore 2025.11.09

     

Useful Report

Reply from Applebees 2025.11.10

Thanks for the compliment and five stars! We’re always working hard to be the best in the neighborhood!

mar 2025.11.09

     

sherrie was an amazing server. so personable, lets us know about the deal on apps, checked on us. give this queen a raise!! <3

Useful Report

Reply from Applebees 2025.11.09

Thanks mar! We appreciate your 5-star review! We strive to be the best for guests like you!

cathy Simspn 2025.11.05

     

Useful Report

Reply from Applebees 2025.11.06

We’re so pleased to learn you had a truly awesome experience at Applebee’s, cathy! That’s what we’re striving for each and every time.