Verified Company
Job cleaning roof was not complete, big mess left behind, no fall protection was seen being used while working on roof. 40ft ladder not safely secure.
Wouldn't recommend this Company.
Reply from Servus Group
2026.08.07
Hi Brad, can we get the building name so we can look into it, please?
A positive experience with Servus doing the cleaning maintenance of our gutters yesterday. Kourosh, the team supervisor, is very polite and respectful and worked attentively with us on any particularities of our condor building in order to get the job done right. We appreciated also that they went above and beyond in their ground cleanup after the gutters had been cleaned
Ahmed and the team did an incredible job cleaning the parking garage at our condo building. They were super friendly and hard working. I feel they went above and beyond, and we would gladly hire this company again.
Reply from Servus Group
2026.05.02
Thank you for the feedback. We will be sure to pass it along. Enjoy your weekend.
TERRIBLE customer service! I had a very frustrating experience with Servus regarding a recent dryer vent cleaning service for our Strata.
The process started off poorly with last-minute notification, which I am assuming is the Statas issue. Notification given Monday for a Wednesday cleaning. What really caused the issue was the complete lack of clear instructions on how to submit payment by credit card and no clear sense of urgency from Servus. I followed up and submitted my request as soon as I was notified, yet due to their unclear and disorganized process, my payment wasn’t completed in time. I was then told no additional requests would be accepted and was denied service altogether.
This is incredibly disappointing. I’m essentially being penalized for confusion caused entirely by their own communication failures. The actual service would have taken only a few extra minutes, but there was no flexibility or effort to accommodate the situation.
What makes this worse is that this service is tied to fire prevention—something residents are encouraged to take seriously. Instead of supporting that effort, Servus created unnecessary barriers.
Overall, this experience reflects very poorly on their customer service and organization. I would not recommend them based on this experience.
Reply from Servus Group
2026.04.30
We understand the short notice was frustrating, and we worked hard to accommodate the Strata’s request by adjusting our schedule within a very tight timeline.
To clarify, you initially reached out on the 27th and received a response within minutes outlining the options and payment process. We did not receive your confirmation until 9:00 pm the night before service, at which point our schedule had already been finalized and we were unable to add additional units.
After hearing your concerns, we made the decision to return and complete your unit separately to help resolve the situation. We’re glad we were able to do that and that you were satisfied with the service once completed.
We take both communication and fire safety services seriously, and we always aim to be as responsive and accommodating as possible—especially under compressed timelines.
We appreciate the feedback and the opportunity to resolve this for you.
To clarify, you initially reached out on the 27th and received a response within minutes outlining the options and payment process. We did not receive your confirmation until 9:00 pm the night before service, at which point our schedule had already been finalized and we were unable to add additional units.
After hearing your concerns, we made the decision to return and complete your unit separately to help resolve the situation. We’re glad we were able to do that and that you were satisfied with the service once completed.
We take both communication and fire safety services seriously, and we always aim to be as responsive and accommodating as possible—especially under compressed timelines.
We appreciate the feedback and the opportunity to resolve this for you.
Very much appreciated for the quality of the services provided as well as for the strong work ethic.
Do not hire!
The service tech was a nightmare to deal with. First day appt time 12:30 arrival time with no communication 1:45. Says here but doesn’t buzz up for another 30 min. Then comes up with the wrong equipment attempts anyway makes the house stink of chemicals. Leaves and says he’ll be right back. Shows up 1 hr later which at this point is almost 5pm and says he was waiting for it to dry to see if it worked which was not communicated before he left. Spoiler it didn’t
Says I’ll come back tomorrow at 4pm. I text him at 4 hey are you here I want to confirm. He responds oh I’m in Surrey I can be there in 45 min. If you were that far you would know since 3 that you aren’t making it why not communicate. I told him not to come because at that point he’ll likely not show up till 6 and we’re not doing this all night.
He says I’ll come back at 3 the following day after I gave him shit for the unprofessional handling of this case.
Doesn’t show up till 4. Does the work and leaves
Next morning I go to check the couch. Fabric ruined stains still exist and now 3 tears in the fabric
I’ve used servicemaster before they showed up on time done in 30 min and good as new
Servus has destroyed a 5k couch and made a nightmare of a time doing so
Avoid at all costs
We’ve been using this company for over 10 years, and they continue to impress us. Our technician today, Masi, did a wonderful job with both the carpet and sofa cleaning. He was detailed and careful. We’ve had great experiences with many of their technicians over the years, and Masi is truly one of the best.
Had my couch and loveseat cleaned. Looks great. Masi was very efficient and personable. I especially liked that i asked for non-perfumed cleaner and that's what I got. This company also cleans the carpets in our condo, and always a good job.
Friendly technician arrived on schedule and completed work in a timely manner. Very satisfied with the service. Would definitely recommend Servus.
Everyone I talk to regarding booking is friendly and courteous. The cleaners are friendly and good at small talk if you want. Good deals on unit cleaning if they’re cleaning your strata on the same day.
We had our office carpets shampooed and they did a fantastic job. Friendly service and very well organized. Would use again.
Tech did a fantastic job cleaning our carpets. Took all steps necessary to ensure any spots or stains were removed. Definitely impressed with this company and will be using them in the future.
Masi has cleaned our carpets and furniture for years. He does a fantastic job, is thorough, professional and very personable. We are always happy with the service and would definitely recommend.
Just a horrible slow process with no respect to peoples condo units. The past 2-3 weeks have been brutal with this company cleaning the strata condo building I reside in. I’ve lived here 10 years and never seen it like it. They have NO care for peoples properties and things they were told to do as part of their agreements and from what the conceirge said, this company took advantage of. They come through other people’s patios as each patio has a gate with a lock. They know how to open and unlock gates for their own access and accessibility but at end of day they are responsible to close the gates properly as these are peoples patio and private space, they did nothing at end of day to ensure they left it the way they saw it. They also had to use the garden hose faucet on my patio for their power washing and using something on someone’s property is one thing, but to unscrew the hose I use daily for the plants on my own patio, my original hose was always left disconnected and at night time I had to go screw it on with the same results the next day. LEAVE THE HOSE THE WAY YOU FOUND IT. I ALSO found black rubber gloves in my recycle bin that had a lid on it so one of the cleaners actually removed gloves and instead of disposing where they put their garbage, he just left it in my recycle bin. These cleaners have a designated break area and one cleaner thought he could use my patio furniture as his break room. I had to go out back and ask what he was doing sitting on my patio furniture. There is also a dog in the unit above me and I could hear the cleaners outside barking at the dog to entice it. Services were delayed and they had to extend. Just a horrible 2-3 weeks with this company and I advise ANY STRATA to look elsewhere. ON TOP OF ALL OF THAT MY WINDOWS ARE STILL DIRTY especially with all the water and dirt falling onto my patio from the above units. PS. I’ll clean my windows on my own. ONE MORE THING TO ADD! My back patio which they have had access the whole time some areas have blue dye built Into the concrete square patios and I know they use a blue power washer and safe to say they didn’t even care about noticing the damage being done to my patio. Just absolute disrespect across the whole board and really hope other strata owners see this to protect their tenants and their property most important. CHECK PHOTOS
Reply from Servus Group
2025.10.10
Thank you for letting us know. Please get more information about the site. Also, to make sure you were added to the deficiency schedule.