Poche modifiche e sarebb ed il top un 5 stelle mancato
PRO
Molto ma molto meglio di Elba hotel perché è più lontano e altre cose ved recensione
Ottimo rapporto qualità prezzo
Bella camera moderna con buon letto e vista mare con terrazzino
Ottima posizione attaccato al mare e ben esposto con vista sul tramonto e Gibilterra con passeggiata che porta al porto e alla città
CONTRO
colazione a buffet all’interno peccato non avere dei tavoli fuori
Bagagli te li devi portare in camera da solo e al check out (ore 12) arrangiarti
La cassaforte devi pagarla oltre a dare una cauzione x la chive, posso capire la cauzione ma il pagamento proprio no ( vedi foto)
Il bollitore senza acqua e the lo devi pagare oltre a lasciar cauzione ( vedi foto)
Se hai intolleranze anche mediche con certificato non fanno niente ma proprio niente x aiutarti risposta il buffet è vario ognuno trova qualcosa quindi arrangiati
Alla spa la donna molto sgarbata e non ti da asciugamano mentre l’uomo gentile e ti aiuta
Il buffet colazione c’è solo succo arancia fresco gli altri confezionati e il cappuccino o caffè ristretto non esiste e nemmeno le tisane ( che invece alla spa ci sono) solo caffè americano e latte senza schiuma e the
GYM senza musica e c’è tv ma non si vede e il running machine vecchia e CHIUSA FINO ALLE 10 e chiusa dalle 2 del pomeriggio !! Dovrebbe essere 24 h o almeno dalle 7/8 del mattino
Inte 4 stjärnor
Service nivån på receptionen är dålig
1 parkeringen är obefintlig och då tar man 10euro dygnet? I garaget
2 det är covid då bokar man in fotbolls lag ? Restaurangen är nästan full då kommer det ett fotbolls lag in då tar man inte covid på allvar . Går inte att hålla distans
3 om någon har kritik så kommer bara ursäkter inget ändras.
4 spa badet där fungerar inte 3st moment den är riktigt gammal och behöver en renovering. Inget man kan ta betalt för
5 Restaurangen är riktigt bra med bra service och personal
Övrigt så finns det betydligt bättre hotell att välja
Jag bor aldrig här igen
Thank you for choosing to stay with us, for taking time to share your experience and for rating us.
We are very happy to know that you enjoyed the food and the service in the restaurant.
Free parking is available in front and in the vicinity of the hotel. Alternatively we offer a underground car park with video surveillance, which costs 15 Euros per day.
We do take Covid measures very serious and are sad to hear about your perception. We treat all of our guests equally and, as you are aware, currently all our guest, including the footballers as well as yourselves, need to present a Covid passport at check-in in order to be admitted to the hotel.
Our Spa is fully operational and we regret that you did not inform us about any trouble you had during your stay, so that we may have explained the functioning of each of the steps.
We thank you very much for your visit. Should you decide to visit us again, please do let us know if you encounter any difficulties. We are here to help.
With kind regards on behalf of the whole H10 Estepona Palace team.
daniel E2021.12.20
Verified
Buen Hotel
Buen hotel que utilizo para cuando viajo de negocios por la zona, cubre todas mis necesidades, cambiria las camas pero estan bien, es un hotel realmente bueno, recomendable y que seguire utlizando, porque lo merecen
segunda vez en este maravilloso hotel
Como dice el título, este verano ha sido la segunda vez consecutiva que hemos estado en el hotel, esta vez con nuestro bebé al cual lo han tratado fenomenal, todo eran atenciones para que el pequeño estuviera acomodado, siempre hemos tenido trona disponible cuando la hemos necesitado, agua caliente a cualquier hora para biberones y comida exclusiva para bebés en el comedor, todo un detalle que en otros hoteles no existe.
En cuanto a la limpieza un10, el trato del personal de todo el hotel otro 10 y la animación... es el punto fuerte, son MARAVILLOSOS, siempre tienen algo para hacer.
Sin duda volveremos de nuevo.
Très agréable sejour
Nous avons été logés dans une chambre privilège, 6 ème étage , vue mer, grande terrasse avec transat.
Chambre très bien agencée, beaucoup de rangements, lit king size, coffre fort, frigo avec boissons….serviettes de plage fournies et changées régulièrement .
Hôtel très propre, vaste, belles piscines, accès mer avec transat. En cette saison, beaucoup de places libres, pas de réservations de transat
Le restaurant, bon petit déjeuner, varié.
Les repas sous forme de self, correspondent à ce genre d’établissement, il y en a pour tous les goûts.
Remarque: le matin beaucoup de choix en salé par rapport au sucré , on aurait aimé retrouver la charcuterie et les œufs du matin, au repas du soir, pour un repas léger par exemple.
A l’accueil, infos à la demande sur les horaires de bus pour rejoindre facilement Estepona (arrêt a 100m de l’hôtel) et possibilité d’obtenir un plan de la ville.
Le port est facilement accessible à pied, 1,5 km environ.
Sinon le personnel est au petit soin.
Pas de déception donc.
Truly Awful - lovely hotel Bad Food Bad Service
I booked what I mistakenly thought was a "luxurious" (albeit with a small L) break for myself and 2 daughters at the H10 ESTEPONA Palace through Jet2.
The brochure/web site painted a picture of a superb 4 star hotel and spa offering discerning guests fantastic accomodation, excellent dining facilities and a well appointed Gym and Spa. It also described a seemingly great All Inclusive option and a "Privelage" upgrade which would elevate the whole experience for guests.
The reality was VERY VERY DIFFERENT.
The hotel itself is lovely and seemingly well maintained and clean however that's about as good as it gets.
The dining experience is awful - let me quantify that slightly. I can admittedly be a bit of a food snob at times but am no stranger to eating in a greasey spoon cafe when out on the road or stopping for a kebab on the way home from a night out .. it's horses for courses right? You set your expectations appropriately and those expectations are usually commensurate with what you pay. The meals at the hotel were surpassingly BAD, the food (whilst abundant) was poorly prepared and cooked with little variety (90% of dishes same every day). There were theme days in the restaurant but frankly they were a joke - German Cuisine day seemed to comprise solely of someone having open-end a tin/jar of bratwurst sausages whilst Tex Mex day was a tray on mini burritos.
All of this served buffet/canteen style as you'd expect from an All Inclusive however the brochure also espoused the virtues of a second restaurant at the hotel that offered a more expansive A La Carte option - only issue was the restaurant closed at 7pm!
Each day for us ended up with the same routine .. go to restaurant, get table, circle the available food, fail to find anything remotely edible, leave restaurant and order in or go to restaurant/cafe in town.
Bars were another issue - 3 bars at hotel as per brochure. Lobby Bar closed until 5pm, Mediterraneo Chill Out Bar closed all the time (only open till September although appeared to open one evening for a private function) and finally the Thalassa Bar closed at 7pm.
Lobby Bar was where entertainment was also held resulting in bunch of adults having to endure 60 mins of bizarre kids club entertainment (3 blokes dressed in varying football shirts dancing to various kids songs much to the bewilderment of the 3 or 4 kids watching).
Thalassa Bar was ok - terraced area by pool and drink (when you could get one) were decent enough however despite being located next to the pool there was no poolside service for guests on sun loungers.
The SPA & Gym looked very nice through the closed and chained doors - only open from 10-7pm with the customary 60-90mins break in the day for staff to have a kip somewhere - we never managed to actually get into it.
Now the BIGGEST gripe was the Privilege option.
This option gives guest access to a superior level of accomodation and access to a range of services that normal guests don't receive all for an additional £200 a day per guest.
Including access to the Privilege lounge with food and drink outside of bar/restaurant hours, the Privilege Terrace area - sun beds showers drinks etc, Privilege Dining area exclusive seating and concierge service and upgraded rooms with cleaning twice a day etc.
The rooms to be fair met the description and were nice and we'll appointed but that's it as far as Privilege went. We were lucky to get room cleaned once a day nevermind twice, the Privilege Lounge was a converted meeting room with a few sofas a TV and a fridge with some soft drinks in it and left over canapes from the last sitting in canteen - no waiter or bar service. The Privilege Terrace was frankly bizzare - set at back of hotel (nice view admittedly) on 2nd floor with no access to pool. Nice sunbeds and a fridge full of soft drinks, no waiter service no toilets and you had to remove dead birds from it most mornings. The Privilege Dining area was no more than 4 tables set by enterance to restaurant that you never actually got seated at even if you asked.
All in all the H10 ESTEPONA Palace was a total let down.. lovely hotel with semi decent facilities but that's where it ended the staff couldn't give a toss unless it was to tell you to put a mask on the food and drink is some of the worst I've ever experienced (and I ate out of a military kitchen for 7 years).
Estepona itself is a beautiful town and has great bars and restaurants if you want to go there do yourself a favour for the same money as this place book a villa or go to ICOS or Kempinsky Hotel and don't waste your money here because You will be disappointed if you do.
Very moody staff!!
Hotel is lovely beautiful beach views and very bright and beautifuly decorated hotel. Pool area lovely and so peaceful but I can’t imagine being here in the hight of Season as it’s a small pool area. Room was good very spacious and clean. The restaurant area is ok but but we ate on the terrace as much better out there. Food is so so small flys landing on all the foods, the downside to this hotel is the staff unfortunately, rude and unapproachable. Estapona is lovely but you need a car which thank god we had to see anything special.all in all a good holiday would never come in season as I can’t imagine how they could supply the sun Beds or area for them at the pool
Beautiful Estepona Palace
This is a most beautiful elegant and bright hotel, with large rooms , we had the sea view on the 6th Floor nd it was worth every penny , we had a large triangle shaped balcony looking write onto the sea and pool are which is so wonderful at night beautifully lit.
The room was very spacious and the bed was comfy and large, bathroom as well, loved the deco and atmosphere created.
Breakfast most definitely 4 star , with all you could desire and seating outside was amazing , really enjoyed the option of breakfast outside.
The only down was the reception, I was not happy with our welcome or that I have to pay 15 Euro dept for each pool towel and then 5 Euro each day for a water cooker that in my view should have been included in the room price, I also found the reception unfriendly and not up to a 4 star standard.
Disappointing and NOT worth the money
Immensely disappointing and certainly not worth the price.
I bought my 2 teenage kids here for a week (at hotel as I write this) mid October 2021; an All Inclusive +Privelage option via Jet2 Holidays.
As this was part of Jet2 Luxe Collection and given the descriptions on Jet2 site and H10 site I was expecting some a bit more than what we are currently enduring.
The All Inclusive option is probably one of the worst All Inclusive packages I have ever come across made worse by the limited places within the hotel to get access to its benefits.
Supposedly 2 restaurants although on shuts at 7pm no pool side service and passive aggressive waiting staff who really not interested in serving you and even more irritated if you show an all inclusive band.
Expansive Ice Cream menu but very very limited available for all inclusive customers and rest cost cash.
Main restaurant/buffet is OK but that's as far as it goes.
Supposed to be 3 bars but one shuts at 7pm one is closed fully so only open one is lobby bar.
Entertainment is awful .. kids club was 3 random guys wearing football shirts dancing uncoordinatedly on stage on various kids songs much to the bewilderment of everyone forced to watch - it was in Lobby Bar.
The package came with the Privelage club upgrade option which promised exclusive benefits and areas to customers. What a joke that is you have access to 3 areas one is a set of 5 tables in main buffet restaurant with no additional service the other is a converted hotel meeting room with a fridge a few sofas a coffee machine and a TV - fridge has soft drinks that you can't take out of room. No staff serving the room whatsoever ... The final area is a Sun lounger area set on the end of the hotel with no access to the pool ... The whole thing is just odd. You are also supposed to get access to spa and gym but gym doesn't open until 10am and is closed by 7 with customary Spanish break in the day presumably so staff can have a kip somewhere.
The hotel itself is nice and clean and room itself is nice ..
All in all a very very disappointing experience and certainly not worth even 50% of what it cost us ...
No way a Palace!!
Having stayed at the Elba Hotel 2 years ago (which was very good) we thought we try the H10 for a change. We opted for 1/2 board and wished we had gone Bed and breakfast only. The food is uninspiring and cannot recommend it. We ate dinner out a lot in Estepona which was much better.
Do not expect tea and coffee making facilities as part of the room price - there is a extra daily charge (we bought a kettle and ingredients for far less). Do not expect free pool towels - a deposit of €15 (cash) and you will forfeit if you lose or forget the towel. The outdoor pool is really cold - I heard many comments to confirm this. If it’s raining or cold there is a charge of €17 to use the heated indoor pool for an hour or so. Don’t expect quality bathroom soaps etc - you get a little plastic bottle of shampoo and body wash. No conditioner or body cream, ear sticks, sowing kit, tissues, etc.
The electric room door locks are rubbish - the room card has been wiped six times since we been here and the trip back to reception to get it re programmed is getting really boring.
If you bring a rental car - there is limited free space outside the hotel. There is an ample locked underground car park at an additional daily charge.
We won’t be staying here again.
Overall impression
Visited this hotel for 10 days from 25 September to 5 October 2021 all inclusive.
Facilities excellent,very good range of food and drinks including premier brands.
All staff excellent especially Jaime and Viktor who kept us active with their fun and games.
Only negative was an overzealous male barman who was overly fussy about the number of drinks we ordered-there were 3 in our party and that was maximum we ever ordered.
All in all we would return to the hotel in the future although it was a good 20 -25 minute walk to the marina in Estepona.
Alastair (aldo) from N.Ireland.
schöner Kurzurlaub
schönes Hotel mit gutem Frühstück, das Personal ist sehr freundlich insbesondere Joanna am 30.09. gegen 20.15 Uhr in der Cill Out Mediterano Bar.
Frau Walther hat mir mit einem Buchungs Problem aus der Corona Zeit 2019 sehr kompetent geholfen. Vielen Dank dafür.
Lovely holiday
We’ve been here for nearly 2 weeks and have been absolutely delighted with our stay.
In our opinion, some of the negative comments raised by others have been petty and we were pleased that the hotel stood up and responded so candidly.
Everything is about balance and whilst things can go wrong, we found that the hotel was quick to remedy this. We had a couple of issues but these things happen.
The hotel is found in a quiet part of Estepona and this meant it was quiet – great! A walk to the Marina is about 20 minutes and 45-60 minutes to the shopping/restaurant area of Estepona where the selection of café’s, restaurants and bars was plentiful. We ate out a couple of times and the taxi was about 8 euros and the walk back via the marina for a nightcap an enjoyable one. Estepona is a lovely place and the weather was superb.
Our stay was on a half board basis and we were allocated a lovely room on the 6th floor with a superb view of the sea and the coast all the way to Gibraltar and on really clear days to Morocco. Spotlessly clean and comfortable. We decided not to select the privilege package as we felt it was not worth the money for what you receive and used it to tip the excellent staff and nights away from the hotel.
We are aware of the potentially slippery bath and were aware of the offer of a mat but didn’t need one. Again, we were aware of the bed being firm and that we were aware that additional support was available. The safe was an optional extra and whilst not expensive, I recommend the hotel offers this for free and increases the hotel rate a little to accommodate this. Many of us are regular travellers and receive this for free as part of the cost. Some prefer the lower rate and the choice….not a problem, just a minor observation. Some UK TV channels would be a welcome addition to the service but we have Sky Go and a VPN so were able to watch our favourite shows using a HDMI connection from the laptop to the TV and not just the English speaking news for 2 weeks.
Reception staff were helpful through out and printed our papers for the return flight quickly. Nothing was a problem. Need a taxi – no problem, the taxi was there in 5 minutes. Thanks you guys.
A trip to Gibraltar was excellent and we arranged this via the Jet2 rep Jayne who was always on hand to help is we needed.
Food – breakfast was excellent whether you wanted something cooked eg fried eggs/omelettes/bacon or from the selection of pastries, fruit, cereals or a combination. We swapped out dinner for lunch on a couple of occasions and this was excellent as was the bar snacks menu at the Thalassa bar. The staff was busy and were helpful throughout. They worked so hard and we thank them all for looking after us.
The evening entertainment was very good with a variety of acts that kept us entertained. The bar staff kept us topped up with table service when the bar was busy. Decent prices as well. We also visited the Ancla Sea Bridge Bar and Restaurant (found 400 meters to the left of the hotel) for beer and cocktails. The view was fantastic. This is no criticism of the hotel but it’s a shame that there were no other local bars close-by but I liked the walk and that the area was quiet.
Before we visited, we were aware of the feedback about the pool area and the beach. There is some merit with this feedback and the management should consider some maintenance to enhance the hotel product:
1. Renewing some of the pointing between some tiles around the pool area. It’s not a problem today but it may be soon.
2. Fix the wobbly step on the wooden stair that allows you to leave and enter the hotel 24/7 from the beach walkway. It has been previously repaired but has worked loose. This should be quick to fix.
3. Clean up the beach area and sieve the sand for cigarette ends, large stones and other items. The chairs could benefit from a clean to brighten them up or their replacement.
We plan to come back soon as this is a very good hotel that has a good vibe, ticks all our boxes and is close to the town of Estepona and other touristy areas such as Gibraltar, Manila, La Duquesa and Puerto Banus. Thank you to the H10 team for a lovely holiday.
Enjoying a great holiday in a wonderful hotel
We are currently in Estepona Palace hotel on day 4 of a week long trip. We are loving every minute. We booked a standard room on a b&b basis. The room is spacious and the bed big and comfy. It has been serviced every day by friendly , smiling staff. We had two small issues with repairs needed to the reading light and the fridge…both were fixed promptly and efficiently. I was amazed how quickly the work was done! The tv is good and the bathroom is fine. The shower could do with upgrading but it’s no problem. …care is needed getting in and out as it’s bathtub style.
The swimming pool area is beautiful. 2 lifeguards are on duty at all times. One pool is heated, the other is not. There are LOADS of sun beds! The hotel is quite full but there is never an issue finding beds. The beds are spotless and comfortable . They are laid out in groups of 2 and 3 socially distanced from each other. Pool towels are available to rent for a refundable €15 each per week. That’s fine with me. Nobody is obliged to rent them. It’s all very well managed. I love the 2 waterfalls . They are great for swimming around and through !
The hotel itself is spotless. The staff work so hard to keep it so nice. They are always pleasant and friendly and eager to help whenever they can.
The breakfast is fab. Everything from fruits, pancakes, omelettes, cereals, breads of every type, bacon, fried eggs, toasties, yogurts. I could go on and on…. The array is fab. Just enjoy it!
There is entertainment every night. Pool tables in the bar, table tennis at the pool and activities during the day.
I can’t praise this hotel enough. Every possible effort has been made to make our holiday perfect and that is exactly what it is.
Thank you to all the staff here.
We will be back !
LB
No way a palace first time visiting this hotel stayed In Estepona many times hotel asking for 15 euro per pool towel per person happy to pay but staff are insisting on cash only unfortunately did not have 30 euro cash at this time offered to pay by card but declined by staff .
No pool towel solution use bath towels like many other people staying at this hotel.
The reviews and ratings are pretty spot on
So I came here to get away before we head in Autumn back home and what with Covid and what I would call a poor summer weather wise due lack of consistent sunshine I needed to get some sun and Spanish culture! I like NICE! I want to be treated well and be in a nice environment and facilities. I was looking for 5 star, beach front and an area not too commercialised! I wanted to be able to swim in the sea and walk into a traditional Spanish village. As a solo traveler I also wanted to feel safe and looked after in my hotel. I would say almost 90% of this was achieved during my stay here at H10. Whilst it’s not 5 star and a Spanish 4 star it’s actually good!! I paid the extra for a sea view room and upgraded to a privilege package (30e a day). Whilst I’m not sure the latter was worth it I did have a lovely room, great views, incredible service to my room, lovely welcome package, daily paper and access to unlimited soft drinks snacks and water in the 2 privilege areas. I was on all inclusive package so with a wave of wrist band all my alcoholic beverages (and food) were included.
Now I can attest to what other reviews have stated! The cleanliness of this place plus the rooms is fantastic! Whilst the stairs in the main lobby could do with being done more than once a day and the yellow seating areas a bit of a refresh the rest is immaculate (toilets, pool area, stair cases, spa etc)!
What has impressed me the most about this place is the following and probably in this order:
The staff never ever ever stop!! No matter which restaurant or bar you go in they are constantly serving and clearing! The main restaurant particularly the outside area staff are just on the go all the time and whilst typically Spanish in their demeanour (efficient), they can’t do enough for you! Always greeting you with such professionalism and cleaning cleaning cleaning table after table or restocking the Buffett! The next is the outside pool / terrace bar! Busy busy busy but again service is so quick and professional. The cleaners who service your room are amazing, quick thorough and always leaving personal touches and again cleaning cleaning cleaning. Then there is the spa... wow! I booked in and had x 4 massages double session each time and wow I was sleeping blissfully in each of them at the same time as having the right pressure (I don’t like it light). They were incredible.
The only negative I think I can find is as a vegetarian some nights your choice is limited to salad and cheese but to be fair the variations on dinner themes each night brings in more choice. Considering the mass catering they have to do you can eat healthily and lots of options. I don’t do fish but boy it smelt amazing and always cooked fresh in front of you.
The final thing I would say is the chill out Mediterranean bar is amazing! The views to sit here reflect on your day and watch the sunset is great! Sadly even if you are a privilege all inclusive guest you have to pay for your drinks here but...the wonderful staff on the bar are so honest and say to just nip to main lounge bar and bring your drink through! Thank you, this made my stay because this is a great place to it in the evening. If anything I can’t see why more guests don’t use it!
So there you have it, more I could say but the point is, it’s not 5 star (nor does it claim to be) but it is a very good Spanish 4star with excellent staff throughout!
Buen hotel
Estancia bastante buena!
Un hotel grande con vistas a la playa la habitación limpia! Las camas bueno no estaban mal eran amplias ,lo q podían era mejorar los colchones!
La comida el buffet muy bien todo muy rico y variado tanto en desayuno comida o cena y con zona salón interior y terraza exterior
Mucha seguridad covid en todo el hotel!
Las piscinas amplias y muy limpias! Lo único malo q tenian horario en una zona de ellas hasta las 7 de la tarde que la verdad me parecía muy temprano para cerrarla y más este año con lo de covid que cuanto más espacio para baño seria mejor ,nose xq desde las 7 concentraban a toda la gente en una y encima la más pequeña ;Lo que si la zona de hamacas muy limitada deberían tener más! Tenías que bajar súper temprano antes de las 9 si querías coger una sino no tenías donde tumbarte!
La zona de spa muy bien y amplia y la zona de masajes increíble!
Playa enfrente del hotel bajas unas escaleras y accedes a ella una playa grande pero la arena es de piedrecitas algo incómoda para andar!
El personal del hotel súper atento y amable!
Muy buena situación
PALACE QUE DE NOM….beaucoup à faire..
Pas à la hauteur d’un 4 étoiles
Séjour de 3 personne , 2 chambres et séjour en « All Inn »Literie très dure,frigo vide,,pas de mouchoirs,il faut demander pour avoir du gel douche,nettoyage très sommaire,chambre vue mer ,on voit très peu la mer…Très grand restaurant,toujours donner numéro de chambre alors que nous avons un bracelet…très petite terrasse extérieure 12 tables,donc jamais moyen de manger dehors,Nourriture très très peu de choix,à part les salades rien de spécial,répétition,insipide,pas d’assaisonnement,pas d’épices,.alors les pinces tout le monde prend sa pince et va dans tous les plats …question hygiène à revoir…et personnel pas très souriant, piscine même All Inn il faut payer les suggestions..d’ailleurs sommes allés plusieurs fois manger au port pour bien manger…Sommes allés à la plage en face de l’hotel,les transats sont très très sales et on ne sait pas les bouger car attachés avec de grosses chaînes..
Le bar il faut aller commander soi même sinon on attend….Dernier jour,prenons un dernier verre à 12h 45 car notre bus vient à 13h 15, on nous demande numéro de chambre et l’on nous apporte nos verres,puis vient une autre personne et devant tout le monde nous dit que All Inn est jusque midi,et nous dit que nous devrons payer nos consommations,nous nous levons et du coup il nous dit que c’est bon,un peu mesquin..….
Hôtel ne porte Palace que de nom absolument pas 4 étoiles,et nous faisons nos comparaisons,nous ne recommanderons pas cet hotel.
Cher client,
Nous vous remercions de nous avoir choisi pour vos vacances, de partager vôtre expérience et de nous évaluer.
Nous sommes désolés de l’impression que vous avez eu de notre hôtel et nous tenons à ajouter quelques détails.
La fermeté des matelas est une chose assez personnelle. Si vous avez trouvez le lit trop dur, il fallait nous le dire, et on vous aurait trouvé une solution. C’est bien pour cela que nous disposons de surmatelas pour ceux qui les aiment un peu plus mous.
Bien sûr que les minibar son vide. Si vous voulez l’avoir rempli, vous n’avez qu’à faire votre commande et notre personnel sera enchanté de le vous remplir avec les boissons de votre choix. Sachez que si vous réservez une chambre Privilege, Junior Suite ou Ocean Suite, vous trouverez un minibar de courtoisie à votre arrivée.
En ce qui concerne le gel de douche, le shampoing, etc. c'est une question de responsabilité environnementale. En raison de la pandémie actuelle et pour la sécurité de nos clients, les produits de salle de bain laissés par un client doivent tous être jetés et ne peuvent pas être réutilisés. C’est pour cela que dans les chambres vous ne trouverez qu’un minimum. Par contre, tous ces produits sont disponibles sur demande. Pour un séjour à venir, faites nous savoir ce qui vous manque.
Bien sûr que vous devez vous identifier à l’entrée du restaurant. Par contre nous sommes désolés que la nourriture n'ait pas été à l’hauteur de vos attentes.
Les transat sur la plage sont nettoyés régulièrement, bien qu' entre le sable et la poussière que lève le tracteur qui passe pour nettoyer la plage tous les matins, de fois elles ne paraissent pas aussi propre comme on aimerait bien. Elles sont attachées pour garantir la distance de sécurité imposée par les restrictions du Covid.
Effectivement, le Tout Inclus commence à 12:00 le jour de l’arrivée et finit à 12:00 le jour du départ. Nous trouvons dommage que vous valorisez le geste de vous inviter aux consommations avant votre départ comme “mesquin”. Nous nous aurons plutôt à un “merci”. Chacun sa manière de voir les choses.
Nous vous remercions de votre visite et en espérant que vous nous donnerez une autre opportunité dans le futur, recevez nos meilleures salutations de la part de toute l'équipe du H10 Estepona Palace.
picpic065002021.09.22
Verified
Fuyez !!!!!
Si vous voulez un hôtel très cher, indigne d’un 4 étoiles venez au H10 estopona.
Le restaurant cafétéria a 30€ par personne, d’une qualité plus que moyenne, une literie plus dur qu’une planche en bois, un coffre fort et une cafetière en option payante, alors que la chambre est à 190€ la nuit !!!!!!
Pas de peignoir, pas de bouteille d’eau dans la chambre à notre arrivé et ça se dit 4 étoiles !!!!!!
L’extérieur est très sympa au niveau des piscines, un bar lounge très agréables avec des serveuses très gentilles.
Nous voyageons beaucoup et nous avons l’habitude de ne pas laisser de commentaire négatif, mais la c’est vraiment abusé et je déteste être prit pour un jambon.
Bref fuyez
Aniversario de bodas 32 años
Nuestro agradecimiento más sinceros a todos los trabajadores y directivos por hacernos sentir tan bien en nuestra estancia de Aniversario de bodas 32.nuestro agradecimiento a la atención que nos dieron las chicas colombiana y peruana en la mesa bufé con una somrisa siempre y prestas a darnos información no solo del hotel sino exterior para hacernos más fácil nuestra estancia,al chico de animación de la piscina que nos imprimió de alegría y juventud y con la atención referente de felicitarnos e invitarnos a cava.
Recomendamos este hotel como uno de los mejores no solo por la estancia,limpieza y extrema belleza sino por la altura de sus trabajadores que nos hicieron sentir como en casa.
Un abrazo caluroso de estos cubanos acogidos por Santander Cantabria que seguro volveremos y lo vamos a recomendar a nuestros familiares y amigos
Nilda y Rodolfo
Estancia del 16 sept al 20 2021
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