Absolutely disappointing experience. They appear to send newly hired trainees to handle clients' business operations without providing adequate training or preparation. I personally would not recommend their services based on my experience. However, you may consider some of their other services if they better suit your needs.
Date of experience: 20 April, 2026
Bill we appreciate you taking a moment to share this. Hearing that our team and company left a positive impression is very encouraging. We value your trust and are glad our people helped support your goals. Thank you for recognizing the work we do and for helping us continue to improve. Warm regards RepStack
Dean Hawe2026.10.01
Great staff, I appreciate my account managers going the extra mile for me
Dean, we appreciate you taking a moment to share this. It means a lot to hear our account managers went the extra mile for you. We value your trust and partnership and look forward to supporting your growth as you scale. If you know other agency owners who might benefit from similar support we would truly appreciate a referral. With appreciation, RepStack
_ Greene2026.10.01
I've been using RepStack for about a year, and their VAs are high quality — a 10 out of 10, always on time, very familiar with the latest software and integration tools. So highly recommend.
Greene, thank you for sharing this thoughtful review. We are glad our VAs have been reliable, punctual, and adept with modern software and integrations for your team. We appreciate your trust and partnership over the past year and are grateful for your recommendation. If you know other agency owners who could benefit, we would truly appreciate a referral. With appreciation, RepStack
Kat Halushka2026.09.30
I just started working with RepStack and I can already feel the difference. The professionalism is next level, and you can tell they actually invest in training their team. Having reliable, well-trained GoHighLevel support means I'm not carrying every tech task on my own anymore. I already feel lighter and genuinely excited, because this frees me up to focus on what matters most: growing my business and serving my clients. If you're on GHL and drowning in the backend, talk to RepStack.
Kat, thanks for taking the time to share this. We are thrilled our trained GoHighLevel support is easing your workload and freeing up space to focus on growth and serving clients. We appreciate your trust and partnership and love hearing you already feel lighter. If you know other GHL users who could benefit, we would appreciate a referral. With appreciation, RepStack
Margo Andros2026.09.30
We've been working with RepStack for months now, and they've been a real support to our team. We hired Ahmad through them, and he's been with us since June 15. He's become a reliable part of our operations.
Our relationship with RepStack goes beyond one hire. Before and after Ahmad joined, their team has consistently helped us with support across several different positions. They respond quickly, they understand what we need, and they follow through. It feels like having a hiring partner rather than just a placement agency.
If you're looking for dependable remote talent and a team that stays involved after the hire, we recommend RepStack.
Margo, thank you for taking the time to share this. We are glad Ahmad has become a dependable part of your operations. It means a lot that our team has stayed involved across multiple roles and provided timely follow up. We appreciate your trust and partnership as you scale. Best regards, RepStack
Tarana Skinner2026.09.17
Working with Maham Nehal at RepStack has been a great experience. She's responsive, organized, and genuinely invested in making sure I got the right fit for my business. She listened to what I actually needed instead of pushing a one-size-fits-all solution, and she followed through on everything she said she would. If you're considering RepStack, ask for Maham — she makes the whole process easy.
One of the worse VA's ever. Incompetent messed up my workflows, lied and said they were doing stuff and weren't. They can't handle technical things well. I will never use them again. The manager's need to do a better job at supervising their staff. I had to file a complaint with my bank to get a refund.
This is a reply to your reply.
Checking in with me and asking how things are going is not the same as ensuring that the work being performed on my account is being done correctly.
I am not a CRM developer. I do not build workflows, create automations, or manage the technical configuration of CRM systems. So when your team completed work and presented it to me, how was I supposed to know whether it had been built correctly? I relied on the people I was paying, and specifically my Success Manager, to have the expertise to make that determination.
A Success Manager should be making sure that the work their team is delivering is correct before it ever reaches the client. Instead, work would be sent directly to me, and then we would spend one or two hours on calls with me identifying what was wrong, what wasn't functioning properly, or what did not match what I had requested. In those situations, I was essentially acting as my own Success Manager.
What is even more concerning is that it was not until months later, after a more comprehensive analysis of my system, that I discovered that some of what I had been told was being done either had not been done properly, was not functioning as represented or was not done at all.
So the issue was never whether someone checked in with me or asked for feedback. The issue was the expectation that I, as the client who hired your company specifically for its expertise, should have been responsible for quality-controlling your team's technical work.
I can provide feedback on whether something meets my business needs. I should not have to possess your team's technical expertise to determine whether a workflow, automation, or CRM configuration was actually built correctly.
That distinction is important, and it is a major reason for my review.
That's a fair distinction, and it's worth clarifying how the roles actually work.
Your Success Manager's job is to coordinate between you and your dedicated specialist, not to personally audit every workflow. Our Head Coach works as your growth partner, stepping in for expert consultation whenever you or your employee need it, whether that's troubleshooting a stuck build or extending extra hands-on help to keep your account moving forward.
When you found parts of the build broken, our team was eager to provide every kind of support to fix it immediately, without expecting you to pay anything extra. We moved your account to a new dedicated specialist, backed directly by our Head Coach, and together they ran a full audit. That audit found 80% of your workflows were functional and built correctly, with the remaining gaps addressed through a corrective plan. The engagement ended about two weeks into the new specialist's onboarding, before that plan could be fully implemented.
It's been a year since we parted ways. In full honesty, we don't believe the work we delivered amounted to zero progress, and we don't think the record supports that characterization either. We're still here if you'd like help closing out what's left, and we wish you and your business continued success.
First Reply:
Hi Dionne,
We appreciate you taking the time to share this, and we want to give a fuller picture for anyone reading.
Your project was a full CRM migration. It moved your workflows, automations, and forms from Sierra into GoHighLevel over roughly five months, from April to September 2025. Migrations like this hit real technical differences between platforms. Several of Sierra's triggers and conditions don't have a direct match in GHL. That's why some pieces needed a full rebuild, not a simple copy-over. Our team built 400+ custom workflows for your account, each with 10+ individual automations.
Our Client Success team checked in regularly throughout the engagement. Feedback stayed positive the whole way, with nothing flagged in real time. Once your detailed feedback came in, we moved fast: we paused billing, added a second dedicated CRM specialist at no extra cost, and had our senior CRM coach review the entire build. That work restored roughly 80% of your processes, even after we lost direct access to your old CRM partway through, which limited what we could verify from our side.
RepStack offered a refund in writing on September 17, 2025, for the invoices tied to the incomplete work. That offer came before any bank dispute is referenced in the correspondence you have, which makes the resolution proactive, not extracted.
We stand behind the work our team put into your account. As a recruitment and staffing company, this is the standard we hold ourselves to: staying engaged, adding resources the moment they're needed, and following through until the work is done. We never left your side throughout this migration. We're sorry this project didn't feel that way for you, and we're glad to keep talking if anything is still open.
Best regards,
Team RepStack
David Teufel2026.08.28
Operations Manger at Tekkii and we've had great success with RepStack. They matched us with Fatima who has been a wonderful addition to the team. I believe it will continue to be a great partnership for a long time.
David, thank you for taking the time to share your experience. We're glad Fatima has integrated so well and is adding value to Tekkii. We truly appreciate your trust and partnership and look forward to supporting your team as it grows. If you know other agency owners who could benefit, we'd be grateful for a referral https://referral.repstack.co/
Sales Development Representative (SDR)2026.08.25
Structured hiring process with growth focus, minor policy gaps
Pros:Smooth and organized onboarding process with clear, timely communication at every step. Strong focus on training and long-term growth for sales roles, which felt genuine rather than just a formality. Good fit for people coming from tech and SaaS sales backgrounds looking to grow professionally. The application and interview process felt professional and well-structured compared to other companies. Onboarding portal is easy to navigate and covers most details a new hire would need upfront. Cons:A bit more clear policy on sabbatical or unpaid leave is advised, as this could be an issue for employees needing extended time off for personal reasons. Some portal instructions could be a bit more detailed for new hires going through onboarding. Advice to Management:Keep investing in the training and coaching side of onboarding, it's a strong differentiator. Continuing to build clear career growth paths for sales roles will help with long-term retention as the team scales.
Professional hiring team, but onboarding is complicated
Pros:The hiring team is very professional and cooperative Cons:They pre onboarding process is slightly complicated but still good to go.
Smooth onboarding process
Pros:Great onboarding experience at RepStack. The process was smooth and well-structured, with clear guidance from day one. Cons:Too early to spot major downsides yet.
Great pace of work and strong investment in employee growth
Pros:The company maintains a healthy, energetic pace of work without feeling overwhelming. They actively encourage employees to pursue professional certifications and even sponsor the costs, which shows a genuine investment in career growth. Onboarding has been smooth and welcoming so far. Cons:Still early in my onboarding process, so I don't have enough experience yet to comment on potential downsides. Will update this review after a few more months. Advice to Management:Keep prioritizing employee development through certifications and training, it's a strong differentiator. Continuing to maintain clear onboarding processes as the company scales would help.
On-boarding Process at RepStack
Pros:The on-boarding process was extremely easy and I experienced guided autonomy from the team. There was no pressure on placed on me rather the on-boarding team ensured everything I needed to successfully complete it were given to me. They also remained available for any questions I might have. Cons:It can get a little confusing but the overseeing employees are one text away. Advice to Management:N/A
Management Trainee Officer (MTO) in Islamabad, Islamabad2026.08.24
Supportive HR team makes onboarding smooth and welcoming
Pros:he HR team was very supportive and responsive throughout the onboarding process. They communicated the required information clearly and were available whenever I had questions or needed clarification. The overall process was smooth and welcoming. Cons:I didn’t really experience any major issues with the HR team during the onboarding process. Some information had to be clarified through follow-ups, but overall everything was handled well. Advice to Management:Keep up the welcoming and supportive onboarding experience. It would be great to continue providing new employees with clear guidance and opportunities to connect with their team from the very beginning, as it makes the transition into the company much more comfortable and engaging.
Smooth onboarding with excellent communication.
Pros:From screening to onboarding, I was timely informed by the HR Department about the requirements/expectations of the role. The onboarding process was smooth, and communication was consistent across every stage. Cons:None. It has been a pleasure meeting everyone at RepStack.
Smooth onboarding with helpful team support
Pros:The onboarding process was hassle free and smooth, and the team has been really helpful throughout the process. Cons:It has been so far so good
Sales Development Representative (SDR) in Karāchi2026.08.19
Transparent benefits and excellent onboarding support
Pros:- Transparency on all benefits, compensation and policies. - Great benefits such as working space and healthcare, very rare for remote jobs - Excellent guidance from onboarding team to help with transition Cons:As of right now, I have not experienced any cons Advice to Management:Instead of having multiple company individuals reach out for appointment booking with clients, it might be better to attach one CSM member directly to individual to reduce confusions between both parties
Smooth onboarding with supportive HR team
Pros:The onboarding experience was smooth and well-organized. The HR team was supportive and welcoming, making the initial transition comfortable and easy. Overall, it was a great start to my journey with the company. Cons:No cons yet observed everything went smooth yet Advice to Management:Continue maintaining the same supportive and welcoming environment throughout the onboarding process
Verified Company
