Verified Company
Reed Plumbers returned my request immediately and was able to make a slot for us within the days.
We had multiple primary and underlying pluming issues identified, with solution proposed and clearly explained. Questions on additional matters also answered professionally. Good communication throughout the process, prompt, professional, friendly, fair priced and approachable.
Reply from Reed Plumbing and Drainage Solutions
2022.11.30
Thank you so much Chao Ping for taking the time and give us 5 stars! We really appreciate customers like you.
Tom and Harley from Reed Plumbing and Drainage Solutions were exemplary throughout the process of fixing a major blockage from a previous sewer stack issue in the property. I was super impressed with their work ethic, professionalism, and ability to fix this issue as it was quite an unsettling situation.
Tom and Harley’s expertise of what the problem was and how it was to be fixed, allowed me to be stress free and confident for a positive result. I also appreciated the extensive reporting in an email provided for background knowledge.
I could not have had a more positive experience with Tom and Harley, highly recommend them as the best plumbers to use and deserve to be commended, rewarded and recognised for above and beyond efforts!
Reed Plumbing
We had a very tricky and difficult to locate leaking pipe. Luke and Tom attended next day and persisted until they found the leak and repaired it. They were extremely professional and courteous and Stephanie at the office was very helpful. I couldn't recommend them highly enough.
Recently I had a high priority need to have both the sewage and stormwater rehabilitated on my property, both of which were causing significant problems. It was a Sunday afternoon when I called Reed and to my surprise someone actually picked up the phone. (This is unlike a lot of other 24/7 numbers which simply ask you to leave a number and wait for a return call). After I explained the problem I was having, arrangements were made to attend my property the next day. As it turned out most of the works required were in difficult and inaccessible areas. So it was decided to use pipe relining technology for minimal disruption to the site. Kevin attended my property to facilitate the works – I found him to be both friendly, focused, and hardworking, and determined to get a resolution to a series of difficult problems. And importantly, to make sure that I was really happy with the outcome of the restoration, Kevin unhesitatingly offered to return at any time and attend to any issues should they arise and were still of a concern to me.
I am a renter who woke up to a waterfall in my living room at 0300. On a Saturday morning these guys responded within 30mins and provided a professional and thorough service. He was polite, understanding of the inconvenience this caused and appeared to do a thorough job. Given most customer service or service providers seem of fairly low standard these days, I am very grateful to have had a positive experience today. Thank you very much.
