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Anmeldelser ( 35 )
Pablo D
2022.04.18
Called the guy and he wasn't interested in even attempting to try and recover photos which CCleaner had deleted to try and free up space on my Android phone. He didn't even try to attempt to help find them on cloud either.
As soon as I had left this review the owner immediately got back to me and offered to help me try and recover my data but why didn't he do it during my initial conversation with him is the question I would ask and the answer to that was he was desperately trying to somehow I changed the bad review I had just left which is by the way and honest review.
He also replied below to my initial review stating that the information was lost a long time ago but it was only about 1 to 3 weeks maximum which is not a long time as far as I'm concerned.
I appreciate that he doesn't want to give me false hope but he also should not be advertising as a data recovery service for Android when it's clear that he is unable to recover deleted files from Android.
Hi Pablo
You contacted us over the weekend and asked us to recover deleted messages from a long time ago from your phone, and from the cloud base messaging service, after a few quick qualifying questions we realized there is a very slim chance (almost impossible) to recover your phone data, as it has been overwritten already. We understand you are frustrated and disappointed from our honest evaluation of your case but your judgment and google review is based on a 1-2 minute conversation even without any recovery attempt or any job done, your one star review in fact is a good reminder that we never over-promise and under deliver, giving false hope in this industry is the worst thing for our clients, your statement reinforces this fact.
We always have a quick pre-assessment over the phone and determine if there is a chance of recovery, we clearly and honestly give some indications to clients and they all appreciate it as it is in sync with all other reviews, you are frustrated from a one minute phone conversation which with all respect we informed you a low chance of recovery, you would be more disappointed if someone charged you some attempting fee and came back to you in few weeks with the same result !!!
The questions is: what would be your rating for an over-promised and under delivered job !
This probably is your fist experience of data lost, but we deal with a wide range of recovery cases everyday all day and we have many years of experience with even challenging and unrecoverable jobs only if we believe there is a slim chance of recovery, but for example if we get a Micro SD Card broken in half we know there is no chance of recovery and we state it very honestly and clearly to clients and they understand and appreciate it, although this is not the answer they want to hear.
Please contact us if you need any more clarification or if you still believe there is some way we can help and we are hesitating to help as we assure you this is not the case. We would try every possible option and avenue if there is a possibility and always stretch our time and that single extra mile to get a positive result. All the best .
Reklame
Pablo D
2022.04.09
Called the guy and he wasn't interested in even attempting to try and recover photos which CCleaner had deleted to try and free up space on my Android phone. He didn't even try to attempt to help find them on cloud either
Hi Pablo
You contacted us over the weekend and asked us to recover deleted messages from a long time ago from your phone, and from the cloud base messaging service, after a few quick qualifying questions we realized there is a very slim chance (almost impossible) to recover your phone data, as it has been overwritten already. We understand you are frustrated and disappointed from our honest evaluation of your case but your judgment and google review is based on a 1-2 minute conversation even without any recovery attempt or any job done, your one star review in fact is a good reminder that we never over-promise and under deliver, giving false hope in this industry is the worst thing for our clients, your statement reinforces this fact.
We always have a quick pre-assessment over the phone and determine if there is a chance of recovery, we clearly and honestly give some indications to clients and they all appreciate it as it is in sync with all other reviews, you are frustrated from a one minute phone conversation which with all respect we informed you a low chance of recovery, you would be more disappointed if someone charged you some attempting fee and came back to you in few weeks with the same result !!!
The questions is: what would be your rating for an over-promised and under delivered job !
This probably is your fist experience of data lost, but we deal with a wide range of recovery cases everyday all day and we have many years of experience with even challenging and unrecoverable jobs only if we believe there is a slim chance of recovery, but for example if we get a Micro SD Card broken in half we know there is no chance of recovery and we state it very honestly and clearly to clients and they understand and appreciate it, although this is not the answer they want to hear.
Please contact us if you need any more clarification or if you still believe there is some way we can help and we are hesitating to help as we assure you this is not the case. We would try every possible option and avenue if there is a possibility and always stretch our time and that single extra mile to get a positive result. All the best .
REZA ZEINOLABEDIN
2021.09.13
Positiv
Faglighed
Kvalitet
Lydhørhed
Værdi
We used a Synology 4xBay NAS to store all our business and personal data for many years which crashed over the weekend , in a panic mode we contacted Recovery Squad on online Chat system over the weekend and explained the situation , they asked few questions and feel confident they could recover the data , we delivered the NAS on Monday and all our data including full Meta data and folder structure recovered in less than 2 weeks , the customer service is second to none and they communicated with me during the recovery process , I’m more than happy to recommend Recovery Squad data recovery services for any business or individual who cannot afford to lose their valuable data , appreciated your help .
Thanks for your full explanation of the issue and recovery procedure , we understand the emotions involved and value of data when a large storage fails and the possible consequences for businesses or individuals , I'm glad in this case the whole structure recovered as per original setup , we appreciate your positive feedback and I hope it never happens to you again , feel free to contact us if you need any further assistance anytime .
wayne parry
2021.09.04
Positiv
Faglighed
Kvalitet
Lydhørhed
Værdi
Excellent customer service, job completed very professionally over the weekend in a very short notice, very satisfied and highly recommend the professional service.
Thanks for your positive feedback , client's satisfaction is our first priority , please do not hesitate to contact us if you need any further assistance .
VIKAS CHOUDHARY
2021.04.20
Positiv
Faglighed
Kvalitet
Lydhørhed
Værdi
Last Weak, I lost my personal computer hard drive data, someone recommended Recovery Squad. I went there and shared my concern, the Recovery Squad Team has incredible information and experience to retrieve my lost data and settle my complaint.
Thanks for your kind feedback and glad to be able to repair your storage device and recover data, hope it never happens to you again .
Reklame
James Smith
2021.04.01
Positiv
Faglighed
Kvalitet
Lydhørhed
First of all, a big thank you to the Recovery Squad team for doing a fantastic job.
When no other place accepted my burned hard drive, even they accepted my hard drive and also recover my almost data from my burned hard drive. The quotation was also affordable as compare to other places in the Perth. I am very happy from your work professionalism and cost range. Happy!!!
Thanks for your kind feedback and glad to be able to recover 100% of your data , that was an easy PCB repair which we are really good at it ( component level recovery of PCB ) , I hope it never happens to you again .
Akhand Pratap Singh
2020.05.25
Positiv
Faglighed
Kvalitet
Lydhørhed
Værdi
I am grateful to the Recovery Squad for my hard drive data recovery in Melbourne after my PC crashed. They do excellent work with utmost privacy and at an affordable price. I found my old data back which I thought I lost forever. They are a skilled data recovery team.
Appreciate your feedback and glad we could retrieve your data 100%
ZC
2018.09.10
Was able to recover all my data from a broken usb I had. Thank you so much!
Thanks for your positive feedback .
Stephanus Schoeman
2018.05.05
Daniel was a lifesaver! I came to him on a Thursday and was flying out of town Sunday morning. He recovered all my data and even came in on the weekend to recover the data. Would definitely recommend!
Thanks Stephanus , I'm glad we could mange to recover your data in that urgent situation and required time frame .
Reklame
Eleisha Pirouet
2018.04.19
excellent service, super fast, got all my data back, so thankful.
Appreciate your positive review and glad to hear your are happy with our service .
okay yeah
2018.04.03
The service was great and they responded super fast. All the files that I deleted off my USB were recovered quickly and thoroughly. Would totally recommend.
I'm glad we could get all your data back and thanks for your review , we hope it never happens to you again but let us know if you need any assistance any time .
Tim Magry
2018.02.07
absolute legend.... saved my life. would highly recommend him thanks again mate.
You're most welcome mate , thanks for your positive review .
Dekker
2017.11.08
They sorted all the problems out without hesitation , all my data was recovered professionally ......
Thanks for your feedback and glad to hear you got all your data back 100% .
Reklame
carter wight
2017.10.25
My hard drive corrupted before a final submission, within 24 hours all of my files had been 100% recovered! Amazing service, extremely happy.
Hi Carter , glad to be able to recover 100% in such a short notice in 24 hours , I hope it never happens to you again , thanks for your positive feedback .
Emma West
2017.10.17
Was very happy with the service received, did not expect to get any data off my phone but they even got it working again!
Hi Emma , glad to recover all your data from your phone and appreciate your feedback .
Rachael Heald
2017.09.07
Daniel, was able to recover my data that had been overwritten, I am very pleased at his services and results.
Thank you Rachael for your kind words. I am glad that I have helped you get all your data back.
Cathlin Ryan
2017.09.05
Extremely helpful, keeping in touch throughout the recovery process. All data was recovered at a fraction of the cost. Excellent!
Thank you for your review Cathlin.
Reklame
Danni
2017.08.18
After deleting the last 15 years of my photos and videos I was over the moon when they were able to save all my files. I didn't think it would be possible but thankfully everything was restored. I will now be backing up my files to avoid this in the future. Lifesavers!!!
Hi Daniel , Thanks for calling us Lifesaver :-) , we try all our best to save peoples data and memories but as data is our life in this DNA age , we can call it lifesaver too , appreciate your positive feedback .
Daniel Gooding
2017.07.26
Phone was water damaged. After being told by another repair shop it couldn't be fixed the phone was able to be restored to its original working condition by Daniel at CITC.
Thanks for your kind words and feedback.
Michael Lee
2017.07.14
Lost my SSD with data. Full recovery in 24 hours!!! thank you very much. MIke
Thanks for your kind words and feedback