Verified Company
I am so glad I called Rainwater ! The gas plumbing tech (Victor) was responsive, professional and efficiently determined source of gas leak while thoroughly explaining the steps & checks to pinpoint it. Rainwater was upfront and reasonable on pricing, so there were no surprises and that was appreciated .They even worked me into their estimate appts. next day and went the extra mile to return the following day so the city inspection went perfectly too.
I definitely recommend their services.
I would give a zero if I could. Was told they were sending there expert at heat pump water heaters, said I was first appointment on his schedule. He was almost 3 hours late. He did not have the proper tools to remove the covers. I loaned him mine. He then asked if I had any cans of compressed air, he wanted to blow air in some parts. So I turned on the air compressor and got him an air nozzle. After a while from his comments I realized he had no clue how a heat pump works. I noticed there was an envelope on one of the panels, he said it probably had a diagram in it. I opened it and it had a shamanic of the heat pump. I looked and it gave detailed information as to the problems for the error code. He never checked the sensors. I even had to point out where they were located. He told me my condenser was bad which has nothing to do with the error code. I asked him how he would replace it just for my entertainment. He told me it would be cut out and a new one soldered in. I asked how he would capture and reclaim the gas that was used in the system. He told me there is none in it. Most water heater heat pump have a flammable gas used to transfer the heat. Then I got a quote for removing and hauling off the water heater and a bill for a new water heater, no brand name of what unit I think it was about $3K and the removal and instalation was double the cost of the heater. I was extremely disappointed in the service and they want me to pay them for the service call. I would never do business with them and would highly recommend not that no one uses them for repair service. There skills at installing water heaters may be excellent as I hope for what they charge
, but I would not pay to find out!
Hired Rainwater in 2025 to provide a second opinion when our pool service tech recommended we replace a gas line to our pool heater in Chandler. Rainwater techs visited twice to complete their assessment, provided a detailed report. Not cheap, but thorough!
Reply from Rainwater Plumbing, LLC
Thank you for trusting Rainwater Plumbing for a second opinion! We’re glad our team could provide a thorough assessment and detailed report. When it comes to gas line repair, accuracy and safety matter most. We appreciate your feedback and the opportunity to serve you in Chandler!
Thanks very much for coming on your day off. Much appreciated.
Reply from Rainwater Plumbing, LLC
Thank you for your kind words! We truly appreciate you noticing the extra effort. At Rainwater Plumbing, we’re always ready to help when you need us most. If you ever need water heater repair Chandler, our team is just a call away. Thanks again for your support!
Walter did a fantastic job figuring out the issue & fixing it. He was close by, quick, timely, communicative & responsive, & knew what he was doing. He also explained the issue to me clearly— making it easy to understand. Walter was also very kind, respectful, personable, & it was very evident that he cares about his work, & cares about being cost-efficient vs. being out to make a quick buck, like past plumbers we’ve had. I highly recommend using Walter for your plumbing needs, & if anything is to happen again, we will be calling Walter!
Reply from Rainwater Plumbing, LLC
Thank you so much for your wonderful feedback! We're glad Walter could quickly resolve your toilet repair with professionalism and care. If you ever need a reliable plumber to unclog toilet Chandler residents trust, Rainwater Plumbing is always here to help!
Carlos was great! Got to work right away and was informative through the whole process. New water heater is in and working great!
Reply from Rainwater Plumbing, LLC
2026.01.15
Thank you for the great feedback! We're glad to hear that Carlos provided excellent service and that your new water heater is working well. If you need anything else in the future, feel free to reach out!
Top tier service. He takes pride in his profession, with great quality work, which is almost impossible to find these days. Highly recommend, 1000%.
Reply from Rainwater Plumbing, LLC
2025.12.08
Thank you for the fantastic feedback! We’re glad to hear you had a great experience with our service and appreciate your recommendation. Our team takes pride in providing quality work, and your support means a lot to us!
I requested a quote for a gas line install. The technician was prompt, professional, and knowledgeable. I received a quote the same day. Very impressed. Victor installed the gas line in the attic and underground and Nick also worked on the project. They both did a fantastic job and I highly recommend them and all of the people at Rainwater. I can’t say enough good things about them and I would not hesitate to use them again.
Reply from Rainwater Plumbing, LLC
2025.08.01
Steve, it was our pleasure to help you with your plumbing concerns. Please call and refer us to friends and family.
After getting a runaround for a week with no hot water from another plumber we got a quote the same day from Rainwater and they were out the next business day to replace our water heater. Plus their quote came in almost $1,000 less than the other guy. The technician was very knowledgeable and walked us through everything to maintain the water heater, which is something no one ever did when we built the house, so that was great to know! I would definitely recommend Rainwater for any plumbing needs, especially if you need a hot water heater fast!
