Verified Company
Kostpris når man oppretter tilbud er "feil".
Når vi lager tilbud, opplever vi at kostpris på et produkt ikke blir riktig for vår del, da systemet benytter Faktisk kostpris og ikke Anbefalt kostpris (som er våre normale innkjøpspriser). Dette gjør at det ikke er mulig å lage tilbud og få riktig DB/DG. Tilbudsmodulen er noe vi bruker hele tiden og er et viktig verktøy for å prise tilbud og prosjekter riktig. Har forsøkt å få Rackbeat til å gjøre en valgmulighet på dette med kostpris, men får tilbakemelding på at dette har de ikke planer om å gjøre. Så hvis dere lager mye tilbud som gjøres om til ordre "litt frem i tid", så blir det fort utfordrende å benytte Rackbeat. Vi må etter overgangen til Rackbeat bruke eget excel-ark for å regne ut riktig DB/DG.
Shxtty product, shxtty migration.
The migration was not at all a success, leaving products with wrong cost price, RRP, discount group etc. We are still not able to make an invoice w/o looking for error on every single product line.
No reply from contacts, neither support when writing mail/filing error.
The layout on invoices etc is non existing -
In general, this is shxt
Synchronization doesn't work + horrible customer service
Since e-conomic is shutting down its inventory, parent company Visma suggested a move to Rackbeat. After having had a physical and online shop for 10 years, our "system" has never worked worse than this. Rackbeat itself has many flaws (search function doesn't work, you can not delete invoices from the overview, you can not add description to items if you create them in the invoice delivery pane, invoice background template is not white etc.). But the worst part is that the promised synchronization between Rackbeat and Shopify, which I was guaranteed would work, is full of flaws. Sold out items that were sold years ago suddenly appear online/available in the webshop, even though Rackbeat inventory says 0. And VAT is added to 2nd hand items (which have no VAT on them). Saturday I had to take our webshop online for the first time in 10 years (!) since there are so many flaws and we had customers ordering items that haven't been available for years (stock = 0) which is catastrophic for any company. And customer service doesn't get back with solutions/a plan to fix their flaws in the system. I've written several email to the consultant and the support email as well - and I have called them, too. Nothing has been fixed. Besides a bad system, the customer service is horrible, too :-(
Bjarke - One Of Many Cameras
Reply from Rackbeat
2024.01.03
Dear Bjarke,
I hope this message finds you well, and I want to express my sincere apologies for the challenges you've been facing. We genuinely regret any inconvenience caused to your business, and I understand the frustration that can arise from issues with both the system and customer service.
Your feedback is invaluable to us as it helps us identify areas for improvement. I assure you that we take your concerns seriously and are actively working to address the issues you've highlighted. We understand the importance of a reliable and seamless system, especially when it comes to managing inventory and syncing with online platforms like Shopify.
I would like to extend my personal commitment to resolving your concerns promptly. Our team is investigating the synchronization issues you mentioned, and we are actively working to enhance the overall functionality. Additionally, we are reviewing the shortcomings you highlighted, such as the search function, invoice management, and template customization, to ensure a smoother user experience.
Regarding your experience with customer service, I apologize for any delays in response and the lack of a satisfactory resolution thus far. Rest assured, we are taking steps to improve our communication channels and response times. Your case is a priority for us, and we are dedicated to providing you with a resolution and a plan to address the flaws in the system.
I appreciate your patience and understanding as we work to make things right. We value your business, and our team is committed to ensuring that your experience improves significantly moving forward.
If you have any specific details or additional information about your concerns, please feel free to share them with us. We want to address every aspect of your experience and ensure a positive outcome for you and your business.
Thank you for bringing these issues to our attention, and we look forward to the opportunity to regain your trust in our system.
Best regards,
The Support.
I hope this message finds you well, and I want to express my sincere apologies for the challenges you've been facing. We genuinely regret any inconvenience caused to your business, and I understand the frustration that can arise from issues with both the system and customer service.
Your feedback is invaluable to us as it helps us identify areas for improvement. I assure you that we take your concerns seriously and are actively working to address the issues you've highlighted. We understand the importance of a reliable and seamless system, especially when it comes to managing inventory and syncing with online platforms like Shopify.
I would like to extend my personal commitment to resolving your concerns promptly. Our team is investigating the synchronization issues you mentioned, and we are actively working to enhance the overall functionality. Additionally, we are reviewing the shortcomings you highlighted, such as the search function, invoice management, and template customization, to ensure a smoother user experience.
Regarding your experience with customer service, I apologize for any delays in response and the lack of a satisfactory resolution thus far. Rest assured, we are taking steps to improve our communication channels and response times. Your case is a priority for us, and we are dedicated to providing you with a resolution and a plan to address the flaws in the system.
I appreciate your patience and understanding as we work to make things right. We value your business, and our team is committed to ensuring that your experience improves significantly moving forward.
If you have any specific details or additional information about your concerns, please feel free to share them with us. We want to address every aspect of your experience and ensure a positive outcome for you and your business.
Thank you for bringing these issues to our attention, and we look forward to the opportunity to regain your trust in our system.
Best regards,
The Support.
WARNING
The product did not fit our requirements when presented to us. We currently use e-conomics as our primary ERP platform and looked for an extension (add-on) to e-conomics that could support our asset management. We tried to model a day in life, but the GAPs were to many compared to our business process flow. We did not wish to continue working the Rackbeat solution. Despite this Rackbeat kept sending us invoices despite us making quite clear that no abonnement or contractual agreemnet had been made. WARNING: BE VERY CAREFUL WHEN APPROACHING THIS COMPANY.
Reply from Rackbeat
2023.08.21
Hi Stig.
We are very sorry for the inconvenience, confusion and miscommunication. We have already taken steps to make the transition from having a free account to being an active, paying customer more explicit. Furthermore, we have improved the integration and alignment between Rackbeat and e-conomic, which means that the terms of agreement are much more clearly stated.
Please contact our Customer Success if you still have difficulties with the invoicing.
Best wishes,
Rackbeat.
We are very sorry for the inconvenience, confusion and miscommunication. We have already taken steps to make the transition from having a free account to being an active, paying customer more explicit. Furthermore, we have improved the integration and alignment between Rackbeat and e-conomic, which means that the terms of agreement are much more clearly stated.
Please contact our Customer Success if you still have difficulties with the invoicing.
Best wishes,
Rackbeat.
Integration with VISMA very poor with poor service
We started using Rackbeat in October 2022 and it is still not working. The suggestion we got from Rackbeat today, after that the entire product data was corrupted 14 days ago, was to start from scratch again with 4 month old data. Not an acceptable solution. The support is none existing or at least of poor quality and the answer rate is unacceptable.
Reply from Rackbeat
2023.02.20
Jessica, we apologize for the inconvenience you have experienced. We take customer service very seriously and would like to help you resolve this issue. Please contact our customer service team so we can help you get back on track.
Super easy, super cheap, works great
Overall: Fast, reliable, cheap. Great support. Pros: Super fast and easy to set up. Fast and serious support team, makes the start fast and reliable. Why choose a costly system, this works just the same. Cons: So far nothing worth mentioning, support team is great.
