Verified Company
I walked in to get information because I’m looking for a new dermatologist. Unfortunately, the front desk interaction felt unprofessional and unhelpful. No information was provided, and I was simply pointed to a wall that says “Dermatology,” which felt dismissive.
If there was a way for me to put zero stars, I would’ve..
Wow, it’s incredible. How they’re able to hold a business with such unpleasant front desk.
I’ve heard good reviews about one of the doctors and was interested in becoming a patient, but this experience was disappointing. I hope this feedback helps improve the first impression for future patients.
I made an appointment at this doctors office because they assured me on the phone that they where doing sclerotherapy on the face, which only a few very skilled doctors do, so I went all the way to flushing, which took me an hour and waited another hour in the waiting room just for the doctor to tell me that they don't do this procedure there!! Then why tell patients on the phone? Just to get them there to spend money? Well it worked on me bc after wasting so much time, I wanted to get at least something done, so I asked her for Sclerotherapy on my legs instead. When she told me the hefty price of $500 I was unsure and asked how much she could inject/remove for that money. She confidently assured me that shoe would be able to do all spider veins on my legs. So I thought okay, maybe then the price is worth it. But it turned out to be just another lie, as she stopped I injecting after having done maybe 30% of my veins....and the next morning when I removed the bandages I saw that of those 30%, less than half where actually gone!! I used to get Sclerotherapy on my legs and other places and always had great results (for less money), this time I barely got any results at all! Bruised everywhere and spider veins still intact! Over $500 down the drain!!! (They also charge you more if you pay via debit card or any other card, which is sus for a doctors office!!and I was never told to bring cask beforehand either!)
I am mad at myself that I didn't cut my losses after realizing they gave me wrong information and leaving and not reading the reviews, since they are all negative here!
Don't go to this place!!!
Incredibly unprofessional environment.
I have never left a medical appointment so filled with such anxiety. A doctor should never be injecting anything anywhere without first explaining the medication, the side effects and the general procedure.
After waiting for over an hour for a follow up/ extraction and injection appointment, i was finally called into the room. A super friendly and kind nurse took my history and noted that there seems to be a missing note in my chart on what i am here for. I told her i was told weeks ago that this appointment was for acne injection AND extraction.
Later the doctor comes in full of annoyance with a unfriendly attitude and starts to reprimand the nurse right outside the door where i heard how rude and condescending she was towards the nurse over presumably a mistake she had not made.
The doctor then demands the nurse to go back in and ask me which one of the two i want. I opted for the injection and the doctor without even explaining what medication, why i need it or what it will do to my skin just starts poking away at my face. She then doesn't even bother asking "Do you have any questions for me?" and just leaves.
Mind you prior to this appointment i was told i'd be receiving BOTH to treat my acne.
I left absolutely stunned at the lack of compassion or customer service provided by the doctor. I have never felt so unfulfilled after a doctors appointment. I felt absolutely just taken advantage of.
Go elsewhere. These doctors make you wait an hour for 2 minutes of their time with no concerns on much at all.
One more thing to note is how rude and uncompassionate the front desk staff are. A Lady also waiting for her appointment for over an hour kindly approaches staff asking on when she will be seen. To that they completely dismiss and keep asking her rudely to sit back down. The lady then tried to explain she has other appointments to make. Super unprofessional and rude.
Look, elsewhere! Very unprofessional office! Would give negative stars if possible. Went here because my doctors office referred me to this office. This place is in network, but they said I had to pay $130/$140 for the office visit, and if anything was done, like a biopsy, it would cost more(that is understandable). They didn't even run my insurance. I left without being seen. It was a waste of my morning taking off from work to not even be seen because they want to charge you without using insurance. I called my insurance, and they cover the visit, and biospy will be considered out patient, so deductible will apply. All I had to pay was 40 for copay to just be seen, not the $130/$140 they claimed I needed to pay.
Strong recommend NOT to see this doctors office!!!!
Soooo nasty service and attitude of the front desk! Especially the girl Nancy. Because the proscription Carol have caused my face alleged and comes out many dark spot. I called in 3 times request to make an urgent appointment , the girl was so rude and reject to make any appointment and just put me on hold for over 2 hours every times. And says this is not cause by the prescription.
This is so funny, a receptionist, not even a nurse, without even see the patient , just over the phone , can easily to diagnostic?
This is such an joke and unprofessional office!
Appointment at 9, the doctor is not even here :)
Some of the staff are late, they rush for their job. However they don't understand their clients have to work as well. Even if you guys are late because of the traffic, why would you think people could wait for that long period? OF COURSE we don't need to traffic to work, OF COURSE we supposed to wait for the doctor come even if they're late🙄 We leave home early especially for the appointment. If you guys can't even be here at 9, why would you even set an appointment at 9? Don't you think you're wasting people's time? When we asked for the next day, they said next year :) doesn't respect their clients. Not even feeling sorry for their mistakes. Such an attitude. RUDE
