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My stay at Hotel Punta Teonoste was truly memorable. The pristine beachfront, coupled with their eco-friendly amenities, made for a perfect retreat. The staff was exceptionally welcoming, ensuring our comfort at every turn. The rooms were beautifully adorned and offered spectacular ocean views. The spa services were a highlight, providing ultimate relaxation. Highly recommend for a serene getaway!
Very disappointing experience. Reserved a room with 3 beds and air conditioning. Upon arrival we were shown to our room and 2 of the beds were upstairs with no AC and no fan. With it being over 100° during the day it was impossible to sleep in the upstairs area as we are accustomed to sleeping in AC and paying $200 per night for a unit with AC. We could have easily booked a hostel at a fraction of the cost.
Sadly that's not the worst part. After a long day of travel I was ready for rest but when I pulled the sheets back I found rat poop all over the bed. I called the front desk and was assured someone would come by and change the sheets. After waiting 45 mins no one showed. I called 3 more times with no result. I then went to the desk in person. At this point they sent someone with me with new sheets. Clearly we didn't want to stay another night but after 2 hours of this it was now 10pm and we didn't have much of a choice for that night. The next morning we talked with Elmer, the manager, he was aware of our situation and agreed to refund our money. He said it would be 3 days for the refund. Now after 14 days we have received no refund and Elmer has said in emails that he is not refunding us our entire stay. This is unacceptable.
Do yourself a favor and stay elsewhere. The beds are unsanitary and they are dishonest.
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El Hotel es realmente acogedor y bonito. Tienen un ranchón espectacular, amplia piscina y comodas habitaciones.
La vista y sobre todo la playa, son una maravillosa.
El personal es muy amable y bastante accesible. Sin embargo, considero que la atencion y el servicio podria ser mejor; en más de una ocación el tiempo de espera de nuestras comidas y bebidas fue absurdamente lento.
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Wonderful hotel right on the beach. First time having such a cool room with an outdoor bathroom! So glad my room had AC because it was HOT and I can't sleep with just a fan. Food was delicious though it took around 30 minutes on average to be served. Cocktail drinks were okay, one bartender was better at making them than another so if you get Jose you're in good hands. Only one employee, Derling, and the manager spoke English so the rest I had to use Google translate to help me communicate. They were all very friendly and helpful with smiles on their faces. Pool was nice and cold for a hot day and the ocean water was cool with strong waves. I decided not to go on the horse ride but it was available to me. Wifi was free and strong. The ambiance of the place was calming and relaxing and with only 4 other guests with me it was very quiet. Great stay overall if you want to be super relaxes and tucked away.
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