Verified Company
Pulte Does Not Honor Their Warranty
Pulte does not honor their warranty. We purchased our home in the Del Webb Viera community in October 2024. A few months later, we began experiencing a strong odor coming from the walls in our front room. After multiple work orders and considerable frustration, Pulte eventually contacted Indoor Air Quality Solutions, who quickly identified the issue, and Pulte corrected it.
Several months later, during heavy rains, a strong sewer odor filled our kitchen pantry. We again contacted Pulte, and their subcontractors visited several times but were unable to locate the problem. They ultimately informed us that they had gone “above and beyond” in their investigation, could not find the source, and would not continue further efforts—stating the smell was normal ground gases.
Because the odor was unbearable and unresolved, we hired Indoor Air Quality Solutions. Before proceeding, they attempted to coordinate with Pulte but were told the same thing—that Pulte would not provide additional assistance. Within an hour on site, Indoor Air Quality Solutions identified the problem and found two foundation openings behind the wall, which they repaired.
When we submitted the invoice to Pulte for reimbursement, they refused, stating we had not contacted them first—despite their earlier written statement saying they would not conduct any further investigation. They provided the same response to Indoor Air Quality Solutions when contacted.
This was a clear structural defect discovered within the 12 month warranty period, yet Pulte declined to address or repair it.
Date of experience: 15 January, 2026
Date of experience: 15 January, 2026
