Verified Company
Absolute Concrete Coatings from Grand Rapids MI, installed my Penntek floor four years ago. The floor looked great. Until it didn't. Bare spots soon emerged on the garage and porch. Rust colored stains started emerging through the product (my best guess is that the product was either contaminated or the concrete not properly prepared). Penntek requires a customer to go through the installer for thier 15 year warranty. Absolute Concrete Coatings compliments the Penntek warranty by offering a lifetime warranty. But, getting in contact with Absolute Concrete Coatings has been extremely frustrating. Since late October, 2024, I have sent numerous requests for help. Voicemails, electronic text messages and recently even traditional mail. Not knowing my messages were being recieved, I sent the letters registered. The cards came back signed, but Absolute will not reach back to me.
It is clear by now that Absolute Concrete Coatings does not intend on honoring either warranty. We are registered with Penntek; how can I get around Absolute and gain access Penntek's warranty ?
Reply from Penntek Industrial Coatings
2025.01.24
Tim, we sincerely apologize for your experience with our Penntek installer. If you'd like, please reach out to us at marketing@penntekcoatings.com, and we’ll do our best to assist you in resolving this matter.
Purchased concrete coating for our patio in Gold Canyon, AZ. from Galaxy Concrete Coating. The crew did an excellent job installing the product. However, we were very disappointed when it was time to put the final colored coating on, the color did not come close to the color we selected. The Project Manager, Armundo, went out of his way to make sure we got the right color. Very pleased with our installation crew and the final product but very disappointed in the company support.
Reply from Penntek Industrial Coatings
2025.01.06
Hi Brian,
Thank you for sharing your feedback! We’re sorry to hear that the initial color wasn’t exactly what you were expecting. Galaxy is a fantastic local dealer, and we’re pleased to hear they worked hard to resolve the issue and ensure you were satisfied with the final result.
If there’s anything more we can do to assist or improve your experience, please don’t hesitate to reach out to us directly or message us on our social accounts. We truly appreciate your business and the opportunity to help transform your patio!
Thank you for sharing your feedback! We’re sorry to hear that the initial color wasn’t exactly what you were expecting. Galaxy is a fantastic local dealer, and we’re pleased to hear they worked hard to resolve the issue and ensure you were satisfied with the final result.
If there’s anything more we can do to assist or improve your experience, please don’t hesitate to reach out to us directly or message us on our social accounts. We truly appreciate your business and the opportunity to help transform your patio!
Great company, employees answered all my questions with a smile . Salespersons was outstanding the 2 man crew Jeffrey E and Chris O. Best Team ever ! Even the office staff were above board .They really worked hard and was always so polite , very refreshing. Treated my home as if it was there home !
The garage floor and porch looks wonderful. Keas Concrete Coatings did a fantastic job with this product and the product is tremendous. It's hard to believe the transformation in the garage. Bright, clean and easy to take care of. So glad we went with Pentek for the coating. Great Product!!
After getting several quotes from different companies, I chose Jax Concrete Coatings Palm Beaches because of their website explanation of services, as well as the detailed information I received from Mike, who came to see what I would actually need done. The job was thorough, the installers were very knowledgeable, and went above and beyond. My driveway/carport surface never looked so good, and definitely exceeded my expectations. Thanks for a job well done!!
Floor look awesome and have received compliments from everyone who as seen it. Team took great pains to complete project and went above expectations to do a few small surfaces I didn't expect. Really appreciate that. Had to do a bit of minor cleanup after, but the flakes spread evreywhere easily.
Chris Scott the owner and his crew were fantastic. I am very picky and had a hard time picking out a color. The color I liked best was a little too light but Chris had a great suggestion to take out some of the lighter color that made it to light for me out. I had other companies come and give me quotes but they never mentioned to me that the colors could be altered. Chris was patient with me and my indecisiveness and was willing to show me jobs that I could look at out real to help me make a decision. I am very very happy with the color and the personal help I received. The crew was excellent and did a great job of clean up and installation. Would highly recommend and I will be using them for any future projects
Galaxy Concrete Coatings did an excellent job. Quality of work and customer service is top notch!
Reply from Penntek Industrial Coatings
2024.11.12
Thank you for your fantastic review, Tom! We're thrilled to hear that you were pleased with the quality of our work and customer service. Your support means a lot to us!
Turned out great. And the installers were amazing. I highly recommend
Reply from Penntek Industrial Coatings
2024.11.10
Thank you for your fantastic review, Glenn! We're thrilled to hear that you're pleased with the results and our installation team. Your recommendation means a lot to us!