Pro Drainage Group

prodrainage.co.uk

Pro Drainage Group Reviews

Good rating
4.3
63 reviews Verified
Pro Drainage Group
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Reviews ( 63 ) 4.3

Julie Pavitt
Julie Pavitt
2024.05.13
Excellent service. 'Phoned am by 5.30pm the job was done. Great engineers sorted the problem in minutes and resolved speedily. Reasonable charge for such mucky work. Well done lads. Thank you ProDrainage all very efficient. Julie
Punith Gowda
Punith Gowda
2024.04.07
Updating review with the job no for the first visit - 33577. Avoid, Rip off! Summarising my bad experience in this post. Prodrainage was engaged by my housing agency when we a blocked kitchen sink. The problem was in kitchen sink which was clearly communicated to them by the agency. The first time when Prodrainage team visited the property they didn't listen to where/what the issue was, didn't come inside the house. They started working on the main line outside the house which is at least 20-25 ft away from the kitchen sink. I told them at least 10times that the problem was not in the main line but all in vain. Quoting below the job description from the invoice: "Arrived to site, blocked kitchen gully, lifted manhole and was all blocked. Used HPWJ to unblock. Use cctv to investigate, found plunger in main line, use HPWJ on gully to clear, sink still blocked. Not prepared to touch until acid is removed". If you knew acid was poured and not ready to touch the sink why was the job accepted. Why did you have to work on main line outside the house which was never a problem and charge 423£. If the mainline was all blocked as per the job description, it would have caused blockage for neighbours as well, which was not the cause. Neither the manhole was overflowing. 4 days later another 2 people visit the property and use high pressure micro jetting to unblock the sink, this time with a bill of 372£.
Reply from Pro Drainage Group 2024.04.03
Good Afternoon, could you please email me your address to info@prodrainage.co.uk and i will look into this.
Gareth Foreman
Gareth Foreman
2024.03.19
Totally rubbish ripped off by 2 cowboys Ryan and Charlie came on a Friday moaning about my drain made it 10x worse charge me £300 pounds for 1 hour work.avoid this company.
Reply from Pro Drainage Group 2024.04.03
Good Afternoon, we are sorry to hear you are dissatisfied with our service, please email me on info@prodrainage.co.uk and i will look into this.
Brett Cherrington
Brett Cherrington
2024.03.19
Great job by Ryan clearing out our blocked up drains quickly and efficiently on a Saturday evening at short notice. Arrived within half an hour of our call out and got everything flowing again. Everything was clearly explained from the start to finish.
Reply from Pro Drainage Group 2024.03.19
I'm glad we could help, thank you for using Pro Drainage. If you need us in the future, please don't hesitate to contact us.
Norberto Nunes
Norberto Nunes
2024.03.16
Great company to work with lovely Family business, excellent service provided and great professionals witch will help with anything you need ,Definitely high Recommended
Reply from Pro Drainage Group 2024.03.18
Thank you for your kind words Norberto, it's a pleasure working with you also.
Sebastian Booth
Sebastian Booth
2024.02.13
Ran into a right mess with our blocked toilet, which, turns out, had been leaking down the house for a bit. The smell was something horrendous. We called up Pro Drainage for help, and I'm glad we did. Mark turned up with his mate, and straight away, they were both all about getting the job done. Mark was the main man, knew his stuff inside out, and despite the grim job, he kept a smile on his face. That sort of attitude makes a difference when you're dealing with something like this. They dived in and found a load of rubbish blocking the drains. Surprised me how quick they managed to sort it all out. Mark and his mate were not only quick but kept things light, even with the muck they were dealing with. Big thumbs up to Pro Drainage. They were professional, but still had a laugh with us, making the whole thing a lot easier to handle. If your drains are giving you grief, these guys are the ones to call. Mark and his assistant were top-notch, clearing the blockage fast and with a great attitude. Big thanks to Pro Drainage for the brilliant job!
Reply from Pro Drainage Group 2024.03.18
I'm glad we could help! If you need anything in the future, please don't hesitate to contact us.
Holly Clark
Holly Clark
2024.02.12
Contacted them on Sunday evening as my external drain got blocked and it was sorted by 11am on Monday. Ryan was lovely, let me know when he was near by and got it all sorted super fast. Definitely recommend!
Francesca Whiting
Francesca Whiting
2024.02.11
Wonderful service from initial approach to work completed. Thank you to Dani for organising and for Brett coming and fixing the mess we were in. Your hard work, professionalism and speed of service has been greatly appreciated. Highly recommended.
Jilly Smith
Jilly Smith
2024.01.30
I can’t thank Prodrainage enough. Their quick attendance prevented closure of our Sports Centre which would have affected teaching and revenue. Both operatives, Ryan and Brandon are a credit to the Company. Each time I've used Prodrainage I've been impressed by their proactive approach and Customer Service Highly recommend Prodrainage to anyone!
Quentin James
Quentin James
2024.01.12
Brilliant service at short notice, both emptying septic tank and unblocking drains. Really pleased to have picked a reliable professional outfit... Will be using again.
j
j
2024.01.10
They came out for a drain survey early December. Apparently due to the nature of the pipes, it was difficult to get exact depth and direction. Charged me £330. Paid by card over the phone when the job was done and given a receipt. 3 weeks later, I get an email saying I haven't paid and needs to be resolved. I sent in proof of the paid bill from my bank and a copy of the receipt that the money has been debited and that was the end of the matter. A week later another phone call saying i haven't paid. Sent in proof AGAIN and now I'm being harassed for money. Stay away for these people . I wonder how many times they've done this before....
Reply from Pro Drainage Group 2024.01.12
Hi Jason, I have attempted to email you direct, I have contacted our card payment provider and they have accepted liabilty regarding the payment not reaching our account. However i appreciate this doesn’t make up for us repeating calling you, which we apologise profusely for. Once again apologies for the inconvenience and stress cause, I can assure you I will be overseeing all credit control to ensure this doesn’t happen to any other customers.
Charlotte Cable
Charlotte Cable
2023.12.23
Jordan and Charlie are absolutely fantastic. Couldn't have asked for a better experience 👍 above and beyond
Reply from Pro Drainage Group 2024.01.12
Thank you Charlotte, we really appreciate your feedback. i will be sure to pass on your gratitude to Jordan and Charlie
Tom Kerrane
Tom Kerrane
2023.12.21
Bob and Gus came to us this afternoon and cleared our drain and we had a difficult neighbour who is ‘ not nice’ ( I can’t swear) Two guys were absolutely fantastic and done a fantastic job. Note to bosses- give these guys a raise. Will recommend 100%
Reply from Pro Drainage Group 2024.01.12
Hi Tom, these boys are just great, its not a nice job but they get on with it. Thank you so much for your feedback, we really appreciate it :)
Lois Horwood
Lois Horwood
2023.12.13
Had a blocked drain, rang these guys they said they would be out the next day when other company's were booked for days. They cleared the issue and told me what caused it. Problem solved and I'm very happy
Reply from Pro Drainage Group 2024.01.12
Thank you Lois, we always try our best to get out asap and so pleased we could help you, please keep us in mind in future
Alan March
Alan March
2023.12.08
I have nothing but praise for this company, I had a well blocked toilet which was cleared in a very quick and professional manner, 5 star for sure
Stephen Raxworthy (Raxy)
Stephen Raxworthy (Raxy)
2023.12.03
4.30pm on a Saturday afternoon and all our toilets are backing up and I desperately need a you know what.... Called these guys, not only were they here by 5pm, they were gone by 5.30pm... and I was out of the proverbial ... but seriously... Great service... Mason you were brilliant and the price was way lower than I thought so thanks again Pro Drainage... Highly recommend.
Donna Harrington
Donna Harrington
2023.10.08
Positive
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Again I had to call pro drainage out for a blocked toilet at my business came on time amazing manners got the job done they never fail great service again thank you Brett
Aigars Locmelis
Aigars Locmelis
2023.09.09
Absolutely top class service Extremely professional, including organising the team, Top class
raymond pocock
raymond pocock
2023.08.15
Positive
Professionalism
Punctuality
Quality
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Value
Phoned about blocked external trap form sink - Jorden and his college were on site within 3 hours - Excellent polite and efficient the problem was solved in half an hour by high pressure water jetting after lifting a deep manhole cover. Would thoroughly recommend Pro Drainage and many thanks to Jorden
Chris Hamilton
Chris Hamilton
2023.08.11
We are asked them for a second opinion after a company (No1 PHD in Poole) had looked at a drain (charging nearly £300 for the camera) and said it had collapsed and needed relining. and quoted over £3k. Mark had a look with the camera and it was fine. He gave it a good plunge and cleared a fatty blockage. He didn't even want to charge us. I would definitely recommend as he was honest, friendly and knowledgeable.