Problem Solved Reviews

Hi Doug, thank you so much for taking the time to share your experience. We hold our team to high standards, and I am very proud that our team member took immediate responsibility for the accident. Being a good neighbor is just as important to us as being a good business. We are glad we could make things right for you!

Thank you for letting us know how much better your lawn is after your treatments and initial assessment from Connor! We love to know that we were able to create a wonderful, lush, green yard for you. We hope you have a great day and will make sure to let Connor's manager know about your kind words.

Thank you for the stars!

Thank you for sharing your experience! We are so happy to hear that you have enjoyed your time wiht us. Our goal is to make our customers as happy as possible!
Thank you again!

We did contact you for service. However, due to your circumstances we credited back the lawn service to you. We cancelled the account as soon as you reached out telling us to close out the account. We tried to do everything we could to rectify this situation with you.
We are sorry you feel this way, but wish you the best.

Thank you for sharing your experience with us! We are happy to hear you are enjoying your services and your technician. We will make sure to let John's Manager know. Thank you again for the stars! We aim to keep that positive experience going!

We are happy to hear that! We pride ourselves on being friendly and providing the best service we can to our customers!
Thank you for taking the time to let us know.

Thank you so much for letting us know how happy you are so far! We love to hear feedback from our customers. We look forward to getting that 5 star review once we get your grass where you want it!

Thank you so much for letting us know how happy you are with services! We always aim to please our customers and go above and beyond. We are glad to hear our technicians are upholding those values and leaving you happy!

We are glad that our management team was able to reach out, address your concerns, and ultimately find a resolution that you are happy with.

While we always strive for 5-star service, we also prioritize a respectful environment for our staff. Our office manager’s goal was to assist you, but when a conversation becomes one-sided or heated, our policy is to pause and reconnect once we can speak calmly and productively. We are all people doing our best to serve you, and we appreciate your understanding of that professional boundary.

Thank you for your business and for working with us to get this sorted out. We look forward to a fresh start moving forward.

Thank you for reaching out and leaving us a review.
However, as our manager told you on the phone, we did reach out to the water management office to get your water turned off for you after that happened. However, due to the persistent belligerent behavior and disrespect shown toward our field and office staff, Problem Solved Pest Control will not be providing any further assistance or taking any additional action on this matter.
We wish you luck on your future endeavors with a different company.

We are so happy to hear that JoAnn! We agree that Frank is a big asset to our company and definitely makes it better. Have a great day and thank you for sharing your experience!

Hi Chris, thank you so much for this thoughtful feedback! We are incredibly proud of Jonathan and Victoria for turning a misunderstanding into such a positive experience. Making our customers feel valued is our top priority, and we’re thrilled that their professionalism led you to renew your contract with us. We’ve enjoyed servicing your home this past year and look forward to another great year ahead!

Thank you for the review. We strive to provide the best service in southwest Florida.

Thank you for the review. We appreciate you letting us know that we are able to uphold the values we strive for daily!

Thank you for the 5-star rating! We are so glad you had a great experience with our service. We look forward to serving you again in the future.

Your five-star rating made our day! Thanks for choosing our team for your pest control needs.

Thank you for the stars! We will make sure to let our technician know you are pleased with your service from him. We strive to provide the best service we can at a reasonable price!

We are sorry you feel this way about our services. Our goal is to try to make all of our customers happy and take care of them.

A manager did speak with you multiple times to address your concerns and clarify that the outstanding balance needed to be paid to resume services. However we cannot service a property that is left unpaid for multiple months. Our system automatically places accounts on credit hold for unpaid balances after 30 days, which prevents us from scheduling new services until the balance is resolved.

We strive to prevent service disruptions by reaching out approximately 45 days after a missed payment and by sending weekly statements to inform you of any past-due balances. In your case, the service performed on June 10th was not paid until October 6th, despite multiple email and call attempts to collect payment.

We are sorry to hear you are unhappy with our services. We do our best to try to rectify any issues to the best of our ability, but when accounts go unpaid it is out of our hands at that point because we can't perform services and not be paid for them.