Radisson Resort and Spa Lonavala

Radisson Resort and Spa Lonavala Reviews

Good rating
4.1
1231 reviews Verified
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Reviews (1231)
Aishwarya
Aishwarya
2024.03.10
10 Verified
It was a relaxing trip with amazing food spread, room & spa. ☺ The location and spa was amazing ☹ Everything was perfect there was nothing that we didn’t like.
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Darryl
Darryl
2024.03.08
10 Verified
A great value stay with great service. ☺ This is our second time staying at the Radisson Resort and Spa Lonavala and it was just as good as our first visit. Great food options, a nice high tea experience and helpful and good staff s well!! A must experience is the spa that really helps relax you during your stay. Great therapists and well maintained rooms and showers. ☹ The in-room dining team was a little difficult to get hold of on a few occasions but we had better luck routing the call through reception. That being said, the in-room dining options are good and service quick.
Noura
Noura
2024.03.06
10 Verified
Exceptional
Abhishek
Abhishek
2024.03.05
3.0 Verified
Below expectation. ☺ Just the fact that internet hypes a place so much that you only understand it once the money is paid and visit is done that the experience expectation is sub par. ☹ The staff should be more courteous and understanding. We were down for High tea ( post 1 and half hr of delayed checkin - complete mis management of the room allotment staff. The person responsible for high tea said the counter being closed at 5:50 pm whereas the time was till 6 pm. Post some discussion we were served Tea ( I always thought High tea would also have coffee being served- which was a revelation) , the tea was smelling coz of milk going bad. They realized when we told them but I was left wondering since they were initially aadament saying everyone drank it. Ideally post this initial experience we did not expect much from the property , We preferred to do dinner outside and just leave since there isn't much to do in the property.
Parekh
Parekh
2024.03.04
10 Verified
Exceptional
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Dipal
Dipal
2024.03.01
10 Verified
Exceptional
Ramesh
Ramesh
2024.03.01
8.0 Verified
Very Good ☺ Property well maintained and clean breakfast was very good and staff was very good especially Ms kajal took care during breakfast
Samruddhi
Samruddhi
2024.02.28
8.0 Verified
We celebrate our Anniversary. The hotel managed to arrange a cake for the celebration. ☹ Location, breakfast/dinner spread, rooms
Shwetan
Shwetan
2024.02.28
9.0 Verified
Lovely and comfortable stay ☺ The engagements and the activities were lovely. ☹ Everything was lovely. The room interior finishing could be better
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Mahendra
Mahendra
2024.02.28
10 Verified
Exceptional
Jeyesh
Jeyesh
2024.02.27
8.0 Verified
Very Good
Thakkar
Thakkar
2024.02.26
7.0 Verified
Good
Nayana
Nayana
2024.02.26
8.0 Verified
Relaxing, entertaining and informative ☺ The architecture and design of resort is fabulous Showcasing Maratha heritage iis a great idea Mashal and karaoke conducted by the staff was awesome ☹ Rooms could have been more spacious and well designed
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Rajasekhar
Rajasekhar
2024.02.26
8.0 Verified
Relaxing stay ☺ Location ☹ The room could’ve been a little more modern
Saloni
Saloni
2024.02.25
10 Verified
Exceptional ☺ Staff was very helpful
Reply from Radisson Resort and Spa Lonavala
Dear Saloni, We are delighted to know that every aspect of your experience was excellent and that we exceeded your expectations. We believe in creating a memorable and immersive experience for our guests, and it's heartening to know that we succeeded in doing so during your stay. Thank you once again for your kind feedback, and we hope to welcome you back for another wonderful stay in the future. Sincerely, Faisal Nafees General Manager
Erik
Erik
2024.02.25
9.0 Verified
Happy ☺ Service perfect. Clean room,
Reply from Radisson Resort and Spa Lonavala
Dear Erik, We are delighted to know that every aspect of your experience was excellent and that we exceeded your expectations. We believe in creating a memorable and immersive experience for our guests, and it's heartening to know that we succeeded in doing so during your stay. Thank you once again for your kind feedback, and we hope to welcome you back for another wonderful stay in the future. Sincerely, Faisal Nafees General Manager
Ayan
Ayan
2024.02.24
8.0 Verified
Very Good
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Dipti
Dipti
2024.02.21
10 Verified
Great gateway ☺ The property,cleanliness, staff and hospitality! ☹ Food. The dinner buffet can be much better..taste wise it wasn't upto the mark. Pillows in the room were very uncomfortable..too high.
Reply from Radisson Resort and Spa Lonavala
Dear Dipti, Thank you for your feedback. We're delighted that you appreciated our property, cleanliness, staff, and hospitality. We apologize for not meeting your expectations with the dinner buffet. Your comments about the taste will be shared with our culinary team for improvement. Your feedback will be addressed to ensure a more comfortable stay for our guests. We hope to welcome you back for an improved experience. Sincerely, Faisal Nafees General Manager
Rachna
Rachna
2024.02.15
7.0 Verified
Overall it was okay ☺ Overall our stay was alright. Property is good but it can be better. Breakfast layout was good. ☹ There is room for improvement here . Room amenities were less. There was an iron board but the iron was missing. Only one pair of slippers. was kept in the room instead of two . Wash area was not very clean.
Reply from Radisson Resort and Spa Lonavala
Dear Rachna, Thank you for taking the time to share your feedback with us. We apologize for the shortcomings you experienced during your stay. Your comments about the room amenities, including the missing iron and insufficient slippers, have been noted. We will review our room preparation process to ensure all amenities are provided as expected. Your feedback is valuable to us, and we will use it to improve our services. We hope to have the opportunity to welcome you back for a better experience in the future. Sincerely, Faisal Nafees General Manager
Shriya
Shriya
2024.02.15
5.0 Verified
Was ok ☺ Breakfast buffet Bed ☹ Lot of noise in the vicinity not peaceful maybe because of some construction work Nothing scenic outside Food was average
Reply from Radisson Resort and Spa Lonavala
Dear Shriya, Thank you for taking the time to share your feedback with us. we apologize for the noise disturbances caused by nearby construction work and any inconvenience it may have caused. We also note your comments about the lack of scenic views and the average food quality. Your feedback is valuable to us, and we will take steps to address these issues to improve the overall guest experience. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future. Sincerely, Faisal Nafees General Manager