Prime Electric

Prime Electric Reviews

Excellent rating
5.0
414 reviews Verified
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Reviews (430)
Teresa F.
Teresa F.
2024.04.04
Verified
After searching/speaking to several companies, to install a new 200 amp electric panel, I found Prime Electric. I am happy to say the entire experience was professional and timely. Their price/fee was competitive and communication was excellent. I am pleased with every aspect of the job and would highly recommend this company for any of your electrical needs.
John Wong
John Wong
2024.04.03
Very impress with their business model. JR., my service tech was very informative and patient with my questions. I felt they actually listen and did everything they can to make me the customer very happy. In the future if I need any electrical work they are the ones to call. I strongly recommend them for anyone who needs an electrician.
Reply from Prime Electric 2024.04.03
We are delighted to hear about your positive experience with us, John! Thank you for recommending us, and we look forward to assisting you with any future electrical needs.
Matt Salomon
Matt Salomon
2024.04.01
Joshua did a great job replacing my breaker. Price was ok too.
Reply from Prime Electric 2024.04.01
Thank you for sharing your experience, Matt! We're glad to hear that Joshua provided great service while replacing your breaker. Your feedback is truly appreciated!
Alexander Rosteck
Alexander Rosteck
2024.03.31
Installed surge protectors on the mains for my HOA. Thanks guys!
Reply from Prime Electric 2024.03.31
We're glad we could help with installing surge protectors for your HOA! Thank you for choosing us!
Devorah Robinson
Devorah Robinson
2024.03.23
It was my first time using Prime Electric. Josh was the Electrician sent for the job. He was professional friendly but most importantly he did a great job! I thought he was going to have to put additional holes in the walls to install new lighting in my living room because I was told by another company that opening up the walls was the only way it could be done. Thankfully Josh figured out a way that he didn't have to. It was a clean job! The cost was also very good! I will definitely being using Prime Electric for future projects!
Reply from Prime Electric 2024.03.25
We're so grateful for your positive feedback, Devorah! Josh is indeed a gem in our team, and we're glad he could make the installation process clean and hassle-free for you. Your future projects are most welcome at Prime Electric!
Scott Orsatti
Scott Orsatti
2024.03.16
Reply from Prime Electric 2024.03.16
Thank you for the 5-star rating, Scott!
G.E. Wojcik
G.E. Wojcik
2024.03.13
We highly recommend this company. Ben gave us all the options for our upgrade and thoroughly explained all the steps necessary for the job. His technicians, Josh and Jaime, are very knowledgeable and professional, and kept us informed at all times. The work was finished in a timely manner, and all permits, inspections and paperwork were handled quickly by Theresa and Ben through their office. We will recommend Ben and his company to anyone who needs any type of electrical for their home.
Reply from Prime Electric 2024.03.13
Thank you for recommending us! We truly appreciate your kind words and are delighted that you had a positive experience with our team.
Laura Demers
Laura Demers
2024.03.09
Fantastic work ! Thank you
Reply from Prime Electric 2024.03.12
We're delighted you're happy with our service! Thank you!
Many Thanks
Many Thanks
2024.02.22
Justin, Miguel, and Ben were exceptional and professional. Their combined experience and attention to detail was awesome to see. It was cool seeing how well they communicate with each other to troubleshoot the issue I was experiencing. I will definitely reach out again for future projects. -OA
Reply from Prime Electric 2024.02.23
Thank you for recognizing the exceptional teamwork and professionalism of Justin, Miguel, and Ben! We appreciate your kind words and look forward to assisting you with future projects.
T Garcia
T Garcia
2024.01.29
We had a huge power surge which tripped one of our breakers. We were afraid to turn it back on since we had an electrical burning smell in one of our rooms. We called a few electricians, but none could come out same day except Prime Electric. Ben from Prime Electric was very nice and knowledgeable. He checked out main electrical panel and was able to pinpoint the electrical smell. He turned on the breaker and assured us we could would be fine but that we should replace our main panel in the future. I would definitely recommend Prime Electric.
Reply from Prime Electric 2024.01.29
Thank you, T Garcia, for sharing your experience with us! We're grateful that Ben from Prime Electric was able to assist you promptly and address the electrical smell issue. We appreciate your recommendation and look forward to serving you in the future.
Lee Beck
Lee Beck
2024.01.25
GREAT SERVICE !!! GREAT CUSTOMER SERVICE !!! From start to finish...When I called to ask some questions, the very friendly and patient Rep booked our appointment and followed up daily to confirm both of our availability. Bad weather forced them to reschedule our appointment and was simple and non complicated ! The certified Electrician treated my Wife with courtesy and respect and explained everything to her during the inspection as he had her accompany him from start to finish. He also sent us a detailed explanation of his findings, as well as photographs of the deficiencies. Would highly recommend this company for any, and all of your electrical needs !! Mr. Lee Beck
Reply from Prime Electric 2024.01.25
Thank you so much for your kind words and for choosing our company for your electrical needs, Mr. Beck! We truly appreciate your recommendation and are glad to hear that you had a great experience with our friendly and patient representative, as well as our certified electrician. We're always here to provide the best service possible.
Maria Westerink
Maria Westerink
2024.01.17
Reply from Prime Electric 2024.01.18
Thank you for your 5-star rating, Maria! We appreciate your feedback.
Ishmael Brassard
Ishmael Brassard
2024.01.17
Professional. Knowledgable. On time. Fair. Clean
Reply from Prime Electric 2024.01.18
Thank you, Ishmael! We appreciate your kind words and are grateful for your feedback.
Gerald Hart
Gerald Hart
2024.01.13
I’m pleased to report that Josh from Prime Electric solved my electrical problems that had been plaguing me for years. He worked like a magician or mad scientist in a logical manner. No wasted time or effort. A real pleasure. Thanks to Ben for sending him. Jerry Hart.
Reply from Prime Electric 2024.01.13
Thank you so much for sharing your experience, Gerald! We're grateful to have been able to solve your electrical problems efficiently. It was a pleasure assisting you.
Charyl Polk
Charyl Polk
2024.01.12
I live out of state. My tenant notified me that she had no electricity, and that DWP came out and said she needed a new breaker. I called several companies trying to find an electrician that I felt comfortable hiring, over the phone. Therese, the office manager was very accommodating, professional understanding of the urgency, and sweet. I felt very comfortable and confident hiring this company without a referral. Jamie informed me when he arrived, got the job done, and changed out the breaker. My tenant had lights once again. Brian the owner called and went over the findings and invoice with me. They will be my electricians for any future electrical needs. It’s not easy managing 3 apartment buildings while living in another state. Today Prime electric made it easy for me. Thank you. You’re a great team!
Reply from Prime Electric 2024.01.13
Thank you, Charyl! We're so glad our team was able to help you and your tenant quickly and efficiently. We understand the challenges of managing properties from out of state, and we're here to make it easier for you. We appreciate your trust in us and look forward to assisting you with any future electrical needs.
Karen Koziarz
Karen Koziarz
2023.12.17
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Edited review below…This review is only for a visit to check out issues to give an estimate for what is hopefully work that they will do. I thought about waiting to do the review until afterwards, but will update if I need to. But this review is for the ease and responsiveness of Prime Electric. I have literally been trying to get honest contractors out to the house for almost a year. It is extremely difficult. Got one that promising to call back. Never did. Got another that gave me an enormous quote to search for all of the issues. Another who showed up to repair one fuse, but couldn’t get him to come back out for a bigger longer list. And still another who keeps promising to call and give an estimate, and still nothing. I chose Prime because they said they could do a quote by photos. Our job has too many components. The manager came out within 2 days and said he get our quote back to us in two days. He seemed uber honest and up front. Which is all we really want in a business we work with. So we are hopeful this will work out! Very hopeful for now! At a minimum it was refreshing to get honest feedback and his responsiveness to helping us out quickly with an estimate. Part two… the work. We had 3 days of work scheduled mid Nov but then the house caught Covid. We let them know and for Prime to decide if they wanted to proceed. And they happily rescheduled for the end of the month. The work was done over 3 days. We had one glitch, but glitches happen. They quickly remedied it and we are the type of people that know things happen and it’s how you rectify the situation that matters. They were professional. I trust in the work they did. They gave a reasonable estimate in comparison to other companies. And I feel more confident that our house isnt going to burn down from previous electrical/existing work done. If I were better at names, I would call out all of the workers that worked in the home that did a great job. I can only remember Louis name (sorry guys), but they were all hard working, respectful, and listened when I had questions. Great employees! I will definitely call Prime for our next discovery of inferior work done previously when the house was built. Fingers crossed it won’t happen!
Reply from Prime Electric 2023.11.02
Thank you for choosing Prime Electric, Karen! We appreciate your kind words and are grateful for the opportunity to assist you. We understand the challenges of finding honest contractors, and we're committed to providing you with exceptional service. We're glad that our manager was able to offer you honest feedback and respond quickly to your needs. We're hopeful that we can meet your expectations with our quote and look forward to working with you.
anthony murphy
anthony murphy
2023.12.14
Only would set up appointment with a credit card on file, prior to having a relationship or service evaluation. Very inflexible when I indicated that I did not feel comfortable storing my card without a prior relationship.
Reply from Prime Electric 2023.12.13
We apologize for any inconvenience caused. We understand your concerns regarding storing your credit card information without a prior relationship. However, this is our company policy and is a requirement for scheduling. We do not charge a customers credit card unless a customer cancels less than 24 hours prior to their appointment time. The reason being is we block off at least two hours from the schedule to service a customer and when a customer cancels last minute, it negatively affects our company as we have to pay our techs for their time. It’s unfortunate that you gave us a one star review without us completing any work for you or providing you with any service, but only because you do not agree with our policy. . This is not a fair reason to give us a one star review. Please feel free to reach out to us via text or call if we can assist you further.
John Hayes
John Hayes
2023.12.13
On time and at the quoted price
Reply from Prime Electric 2023.12.13
Thank you John for your 5-star review. Glad we were able to take care of you. Feel free to reach out if you need us again. Happy Holidays!
Madelin Tundidor
Madelin Tundidor
2023.12.11
Prime Electric provided next day service and their electrician was able to resolve the issue with my very old (1940s) wiring. I recommend this company!
Reply from Prime Electric 2023.12.19
Thank you, Madelin Tundidor! We appreciate your recommendation and are glad we could resolve the issue.
Rory Zufolo
Rory Zufolo
2023.11.15
I am so glad I called Prime Electric, Louis and Miguel were so professional and knowledgeable. They solved our problem and it was certainly reasonable
Reply from Prime Electric 2023.11.16
Thank you for choosing Prime Electric, Rory! Our team, Louis and Miguel, appreciate your kind words and are glad they could assist you with professionalism and knowledge. We're happy we could solve your problem and provide you with great service.