Preston's Pharmacy

Preston's Pharmacy Reviews

Good rating
     
4.2 | 281 reviews
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Preston's Pharmacy
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4.2

| 281 total

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Liz Milans
Liz Milans 2026.01.17
     
Very disappointed in their customer service. Hospital said my mom needed a quad cane so bought my mom what was labeled as a quad cane for her to use post hospital stay, but the quad at the bottom isn’t stable enough. Came back 2 weeks later to return it and saw they have actual quad canes in stock now, even better I could exchange for an actual quad, but they refused because said their new return policy is 7 days. 7 days! I had the receipt which I had purposely checked before driving back there and it said 30 days. They said they haven’t been able to update the receipts (even though said they made this change 2 months ago) but posted signs around saying 7 days. For a store that’s closed on Sunday and has limited hours it’s difficult to make it back in 7 days, especially when recovering from a hospital stay. I held on to the receipt for reference but apparently Receipts don’t take priority over up a taped up piece of paper only seen when in store. Loved the idea of a local pharmacy but staff was very young, and seemed to care less and treated me like an inconvenience. Sticking to CVS and Amazon.
Chase Sauvage
Chase Sauvage 2026.01.02
     
Can’t even begin to describe how infuriating it was to get a prescription filled here. This was my first experience with Preston’s. My vet sent over a prescription. At first, the pharmacy told me that they didn’t receive it and I had to go to Falls Church. After showing them an email from my vet and a text message from this location, they changed their tune and said it would be an hour until it was ready. When I came back an hour later, it still wasn’t ready. Although they didn’t have the time to fill my prescription, they still had the time to show each other TikToks and mess with their phones. When you hear about mom and pop pharmacies dying off, it’s because of crap like this. If you have to get your prescription filled, highly recommend somewhere else.
Willie Greer
Willie Greer 2025.12.24
     
Incorrect hours
Reply from Preston's Pharmacy 2025.12.26
Hi Willie — thank you for your feedback. We’re sorry for any inconvenience this may have caused. Our Christmas holiday hours were posted on our front door and shared through our phone system to keep patients informed during the holiday period. We appreciate you taking the time to leave a review and thank you for your understanding.
JACQUELINE SEED
JACQUELINE SEED 2025.12.22
     
SO VERY CARING....... I rate Preston's Pharmacy as SIMPLY THE BEST!! They are very caring, attentive, trustworthy and very reliable. I rely on having my prescriptions being made on a weekly basis and have no transport, but this pharmacy kindly, at just a nominal fee, brings my medication to me. I can't ask for more. I fully appreciate how busy they are as a business, but every time I speak to someone they go over and beyond to help me. I fully recommend this pharmacy 100% I wish everyone that works there a very happy Christmas and a very happy and healthy new year.......... Thank you truly for everything
Date of experience: 22 December, 2025
SJ
SJ 2025.11.27
     
Excellent Extremely helpful, quick and polite Best pharmacy in the area in my experience
Date of experience: 27 November, 2025
Daniel Soto
Daniel Soto 2025.08.26
     
I had felt some health issues and was in need of high blood pressure and the people there went beyond what I asked for in the most Christian and family friendly way. I couldn't be more happy. They made me feel safe and comfortable and really helped. I wish I knew their names. Who ever can share this message thank y'all so much for what y'all did for me and it will never be forgotten. :)
arsema tsegaye
arsema tsegaye 2025.08.15
     
I had left a review for Preston Pharmacy a while ago and got no acknowledgment. Unfortunately, nothing about the attitude of this store has improved if anything, it’s only gotten worse. I’ve been an active guest here for a long time and had built a real connection with two amazing employees, Marta and Assata. They always went above and beyond to help customers, and they treated me with kindness and respect every single time. Recently, I asked a worker about them, only to find out they were terminated. That news truly shocked and saddened me. As a Black woman, I’ve experienced different and frankly worse treatment here compared to other customers. That alone makes me question how this management treats their employees of color behind the scenes. The way Marta and Assata were treated before they were let go felt off, and the termination itself seems extremely suspicious. Preston’s Pharmacy lost two incredible employees who genuinely cared about their customers and created a welcoming environment. They were the reason I kept coming back despite the overall negative energy in the store. Now, with them gone, there’s nothing left keeping me here. Preston’s, you’ve lost my trust and my business. I will be taking it elsewhere somewhere that values both its customers and its employees equally.
Eric Lewis
Eric Lewis 2025.07.26
     
Reply from Preston's Pharmacy 2025.08.07
Thank you so much for the review, Eric. It is greatly appreciated!
Teresa Mcgervey
Teresa Mcgervey 2025.07.22
     
I used to rely on Preston's for everything but now I can't rely on them for anything. The latest is they left a voice mail about a prescription my doctor called in, "... we can't fill your prescription. You'll have to get it filled elsewhere. Goodbye." No reason why just we can't (don't want to?) fill it. A good reason to not use them anymore.
Reply from Preston's Pharmacy 2025.08.07
Hi Teresa,
Thank you for your feedback, we’re truly sorry to hear about your recent experience. That’s not the level of service we strive to provide. We understand how frustrating it must be to receive a message like that without a clear explanation.

We’re currently looking into what happened so we can address it with our team and ensure better communication moving forward. In the meantime, we’d welcome the chance to speak with you directly to clarify the situation and hopefully restore your trust.

Please feel free to call and ask for a manager or pharmacist at your convenience — we’d be happy to assist.

— The Preston’s Pharmacy Team
Alan Boehm
Alan Boehm 2025.07.17
     
Sorry, no photos. Preston's is the place to go for compound prescriptions. They are one of the few pharmacies in the area that will do compound prescriptions. I prefer doing business with them instead of a mail order pharmacy. The folks are friendly and helpful. I should also mention that the compound prescriptions we are getting are for our dog. This is the third dog over a number of years we have been frequenting Preston's. We highly recommend it.
Reply from Preston's Pharmacy 2025.07.17
Thank you so much for your kind words and continued support! We’re honored to have been part of your pups’ care over the years, and it means the world to us that you trust us with your compounded medications—especially for such important family members. We truly appreciate you choosing Preston’s over the big mail-order options, and we’ll always do our best to provide friendly, personalized service. Give your furry friend some love from all of us!

—The Preston’s Pharmacy Team 🐾💊
Marti P
Marti P 2025.07.14
     
The staff at this pharmacy really have an attitude. They don't accept any insurance - you have to file, yet they don't give you the necessary paperwork for compounded medications up front. You have to ask - but how are you to know what you need to submit if it is your first compounded Rx. I asked the young woman to suggest a change to their procedure and she told me "no". Not even willing to help when an issue is identified. Go elsewhere.
Reply from Preston's Pharmacy 2025.07.14
Thank you for taking the time to share your experience. We’re sorry to hear it didn’t meet your expectations. At Preston’s Pharmacy, we strive to provide personalized care and support—especially when it comes to compounded prescriptions, which can be confusing for first-time patients.

While we are an out-of-network provider and do not bill insurance directly, we absolutely want to make the reimbursement process as smooth as possible. We do provide the necessary claim forms and documentation when requested, and we understand how important it is to have that upfront. We’ll use your feedback to evaluate how we can improve communication and proactively offer these materials to patients who are new to compounding.

We regret that your interaction with our team didn’t reflect the level of service we aim for. We will address this internally to ensure all concerns and suggestions are heard with respect and professionalism.

We’d appreciate the opportunity to make this right—please feel free to contact our pharmacy manager directly at info@prestonspharmacy.com so we can personally assist you moving forward.

—Preston’s Pharmacy Team
Vonda Mac
Vonda Mac 2025.07.02
     
1st time visiting pharmacy. Not bad. Someone should be monitoring the front door area. Everyone seemed to be in the back of the store.
Reply from Preston's Pharmacy 2025.07.14
Thank you for your feedback and for visiting us for the first time—we’re glad to hear it wasn’t a bad experience overall! You’re absolutely right about the front area needing more attention, and we appreciate you pointing that out. We’re actively working on improving our front-door visibility so that every guest is welcomed and helped promptly. We hope to see you again soon and provide an even better experience next time!

—Preston’s Pharmacy Team
Winnie Warren
Winnie Warren 2025.06.28
     
I have a prescription that it is a two month supply. They refused to fill it until 60 days from the fill date which meant I went four days without it and I was very sick. The refill they gave me looks like it will run out before 60 days! I am taking it to my doctor on Tuesday to see if they can help me!
Reply from Preston's Pharmacy 2025.07.14
We’re truly sorry to hear about your experience and how it impacted your health—that’s never the outcome we want for any of our patients. Our pharmacy follows strict regulations for refills, especially for compounded or controlled medications, which can sometimes cause timing issues depending on insurance or provider instructions. That said, you should never feel like you’re left without support.

We’d welcome the opportunity to review your prescription details and ensure everything is aligned correctly moving forward. Please reach out to us directly or ask your provider to contact us—we’re happy to work together to prevent any future gaps in your treatment.

—Preston’s Pharmacy Team
Magnolia Property Services
Magnolia Property Services 2025.06.21
     
Reply from Preston's Pharmacy 2025.06.22
Thank you so much, Magnolia Property Services, for the 5-star review! We truly appreciate your kind words and continued support. Reviews like yours mean the world to our team—especially from fellow local businesses who understand the importance of reliable service and trust. It’s a privilege to be part of your extended care team, and your feedback reminds us why we do what we do every day.

To anyone reading: your reviews don’t just make our day—they help others find a pharmacy that’s committed to personalized care and community relationships. Thank you again for helping us grow and serve better!

– The Preston’s Pharmacy Team 💊💙
Charlie Goeller
Charlie Goeller 2025.05.02
     
Rx for Glp 1's but no insurance coverage? Need custom pet meds? This is the place you were praying to find! They also have a wonderful and unique card selection. You want cheap? go to Rite Aid. You want great? this is the place.
Reply from Preston's Pharmacy 2025.07.17
Now that’s a review! Thank you for the love and for totally getting what we’re about. Whether it’s GLP-1s without insurance, custom meds for your pets, or a card that says exactly what you wish Hallmark would, we’ve got you covered. We’re here for the people (and pets!) who want more than just "cheap"—they want care, quality, and a little personality. Appreciate you choosing Preston’s!

—The Preston’s Pharmacy Team 🐶💉💌

Want a sassier or more buttoned-up version? Happy to tweak!
Malena sandoval
Malena sandoval 2025.04.23
     
Thank you for a faster response
Reply from Preston's Pharmacy 2025.07.17
Thank you so much for the awesome review! We’re all about helping people (and pets!) with customized care—whether it’s GLP-1s without insurance or hard-to-find pet meds. And yes, our card selection is a hidden gem 😉. We truly appreciate your support and love having you as part of the Preston’s family!

—The Preston’s Pharmacy Team

Let me know if you'd like one that's even shorter or more casual!

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