WellBe Wellness Boutique Reviews

Great service, beautiful hotel This is a beautiful hotel with a nice lobby and chic rooftop bar with great city views! The service here was excellent - everyone was very friendly and accommodating! I will stay here again on my next trip to Rome! Also, the location is fantastic. Easy walk to so many things.

Waste of money and time, rude hotel staff, WiFi issues Tired and old hotel. It smells of sewage if the bathroom door is closed. This is one of the hardest beds I have ever slept on. It gave me body aches for the remainder of my travels. The staff are not warm or friendly and borderline unwelcoming. I was throwing up by the end of my first day here. I ended up leaving my stay due to WiFi issues, the final straw. I understand early check in cannot always be accommodated, it was only when I asked to cancel the stay the room became almost immediately magically ready. The front desk phone is not consistently answered. I came down multiple times to ask about it and I was made to feel like it was user error until multiple other people came down with the same complaint. I missed my work meetings while this was being figured out. The hotel has no regard for guests time and energy. There was zero customer service in terms of offering any alternatives or a simple sorry for the inconvenience. At first it was give it a few minutes which turned to hours. I eventually decided to leave as I had a few more days of remote work before starting my vacation. I asked to speak with a manager since I had booked with points. I was told the manager is busy and I could leave and the stay would be refunded. I called Marriott to get my points back as I needed them to book another stay. Two weeks later I am looking at my account and the hotel has charged me again. Zero disregard for the time and inconvenience caused. The lobby photos are very deceptive. I ignored my better judgement after reading all the reviews on this property and booked it for my stay in Rome. I purposed $1000 worth of points to make up the balance in my account to be able to book this for a 5 night stay. That’s a lot of points! I also used suite nights to request an upgrade. I was very excited and hopeful that it couldn’t be as terrible as the reviews say. It was. The staff here do not seem to care about customers at all. And Marriott membership is essentially useless other than the breakfast benefit. I’m a Titanium Marriott Bonvoy member, for context, I stay at a lot of Marriott properties and have never experienced this level of disregard. The hotel is tired and old, when I asked if there were other rooms I could switch to, I was told I was in one of the newer rooms so that was the best. This is faaar from 5 star hotel. I should have booked an airbnb for way less and had better luck with those for the rest of my trip to Italy. I’ve called Bonvoy at least 7 times following my stay to follow up on the refund of both points and suite nights. By comparison, I left to the pantheon iconic Rome hotel which was way better. I also got to stay at le meridien visconti which was far better value. Do not waste your money on this property. It’s far from what one would expect at an Inn.

5 star price 1 star return We were booked in the Bernini Bristol since July 3, 2023 for a June 24, 2024 arrival for three nights before our Silversea cruise. We arrived at 10:30 am and waited behind guests for 13 minutes who were trying to secure rooms and were arguing about their room location or the fact that they had a teenager and were told they needed a second room. A female at the separate concierge desk pulled us out of line apologizing that our room wasn’t ready and said she’d call when it was. We’d been flying for 24 hrs at that point. No call received so at 3 pm (check-in time) we returned to the Bernini Bristol to find displeased guests in a long queue at the registration line and the female concierge who said she’d call three deep in guests. Exhausted, I walked over to the desk with three male concierges who appeared locked in a terse conversation with each other. As I approached the desk, one of the concierges put his hand up across the counter towards my face and said, “wait!” Offended, I immediately moved back to the registration desk line. The concierge ran behind hind the desk yelling. “Madam, you just needed to wait a minute.” I told him I did not want to speak with him. The female concierge came over and told me that when there is a stressful day that man is short and unpleasant. I reminded them that we paid a lot of money to be stressed by the Bernini Bristol and that rude man was being paid for his stress. I proceeded to get our room key. My husband and I walked to our room to find we were in the corner of the sixth floor next to the elevator. The noise was so loud after a few minutes I would compare it to being next to the ice maker at a 1 star hotel. I went back and shared my concern and my husband and I were shown room 208- the only other room not booked. We took the room only to find that it was not a king but two unleavened full beds pushed together- we had to sleep separately and on the edge or roll to the outside of the mattress. Our shower was in a tub, which had no curtain or glass ( there was glass at one time because there was a clothes line to nowhere in the tub). The shower head leaked all over the marble floor and we had to step out with greatest care not to slip to our demise. There was mold in the shower and around the sink, no place to unpack your clothes, one valet stand, and an awful smell from the bed skirt. This hotel assured us to never book a pre-cruise stay with Silversea again. The stories of other guests were just as unfortunate and I hope they share. Best thing about the hotel: the bellmen and housekeepers were gracious and tried to be helpful. The location is great, but there are lots of much less expensive hotels that people we met said provided outstanding customer service in the same area. Pick another hotel!

Would stay again! Great location. Friendly, accommodating staff. Clean. Safe. Good sized rooms. We would definitely stay there again! Very walkable area and an upscale spot without being pretentious. My only comment was that the restaurant menu above was not what I was looking for for my first night in Rome… it was a fancy fusion of Japanese and Italian? It seemed like an odd combination. We were hoping for Italian but were too tired from traveling to go out.

La bella Roma Hotel molto bello con posizione ottima, accoglienza calorosa e professionale, personale molto attento e disponibile , ambiente elegante , camere molto belle pulitissime e fornite di tutto Non puo mancare la visita al ristorante il vizio rooftot che con una vista spettacolare accompagnata da ottimo cibo e personale gentile e professionale , dona momenti unici .Ottima la colazione dove spicca la simpatia e professionalita di Simone .

Il nostro soggiorno al Sina Bernini Bristol Abbiamo soggiornato in questo hotel per cinque notti a maggio in attesa della nostra crociera. L'hotel si trova in una situazione davvero buona e, sebbene il personale fosse incredibilmente buono, così come i ristoranti e il cibo, la camera era meno che impressionante. L'aria condizionata non funzionava e faceva così caldo, giorno e notte che difficilmente riuscivamo ad aprire la finestra a causa della serratura. Il caldo ovviamente non ci ha disturbato durante il giorno dato che eravamo fuori. La notte però era un problema. Il caldo ha influito sul nostro sonno e quando abbiamo "aperto" la finestra il rumore costante degli autobus e del traffico ci ha tenuti svegli. Anche lo sciacquone non funzionava correttamente.

Ottima esperienza alla San Bernini Bristol Autograph Collection nel centro di Roma Buon servizio. Bella posizione centrale. Meravigliosa attenzione ai dettagli da parte della reception Veronica. Era l'addetto alla reception assolutamente perfetto con sorrisi e commenti di benvenuto. Penso che il suo cognome potrebbe essere stato Latif. Ti suggerisco di chiederla quando visiti