WellBe Wellness Boutique Reviews

Nikolay K 2025.12.17

     

We had a wonderful stay at this hotel. The location is excellent — very convenient for exploring the city, with many attractions within walking distance. The view from the hotel was absolutely beautiful and made our stay even more enjoyable. A special thank you to Veronica and Silvia at the reception — they were incredibly kind, professional, and always willing to help. Their attitude truly made us feel welcome and taken care of. The service throughout the hotel was of a high standard, attentive and efficient. The breakfast was very good, with a nice variety of fresh and tasty options, a great way to start the day. Overall, a very pleasant experience.

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Reply from WellBe Wellness Boutique 2025.12.17

Dear Nikolay,
Thank you so much for your kind words! We are thrilled to hear you had a great stay and found everything to your satisfaction. Your feedback means a lot to our team, and we hope to welcome you back again soon for another amazing experience!

Warm regards,
Marco Bratto
Front Office Manager

Elena H 2025.12.15

     

The service was outstanding and beyond my expectations of a five-star hotel. The water temperature was very stable with strong water pressure, and hot water came through quickly. Even when multiple taps were used at the same time, there was no drop in pressure or temperature. The hotel provided more than enough towels, and the heated towel rack warmed up quickly. Soundproofing was excellent, making the stay very comfortable and quiet. As a high-tier member and having noted that we were celebrating a special occasion, the hotel thoughtfully decorated the room and upgraded us. It honestly felt like more than just a one-level upgrade and far exceeded our expectations. The location is fantastic, right in front of a subway station, making it very convenient to get to all major attractions. The only minor downside is that the hotel layout is a bit complex and takes some time to get used to. Other than that, I highly recommend this hotel and will definitely choose it again on my next trip to Rome.

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isola pura 2025.12.15

     

Hotel meraviglioso per posizione e bellezza, con una terrazza su Roma semplicemente spettacolare, probabilmente la più bella. Un luogo dove si può mangiare divinamente, ma desidero soffermarmi soprattutto sull’accoglienza, che è stata davvero eccezionale. Non parlo solo di efficienza, ma del lato umano e professionale di un team che ti accoglie con calore, avvolgendoti in un sogno. Un ambiente in cui non c’è mai imbarazzo nel chiedere, grazie a un’attenzione discreta e autentica che solo veri professionisti sanno offrire. Ringrazio tutti di cuore e, in particolare, il concierge Sandro per la sua grande professionalità e gentilezza. Per me, quando si soggiorna in un hotel, il lato umano conta più di ogni altra cosa.

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Brett Montclair 2025.12.09

     

Firstly my room was 321. Any rooms in my section you should Boycott. The noise from the outside and then the noise from the cleaning staff was crazy. I was at the service elevator and it was like they went out of their way to make noise. Therefore I left big tip, that didn’t work so I left up the do not sign on all day and all night. That seemed to make it WORST. THIS IS MARRIOTT BONVOY but as the front desk asked me to fill out a review I said PASS. The front desk was HELPFUL AND CONCIERGE but after that service was third rate. Hotel is renovated and has been upgraded. Oh the BATHROOM omg FREEZING. IF MY WIFE had been with me I would have had to move to another hotel. IT was freezing! Oh one plus was THEY HAD A STEAMER.

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Reply from WellBe Wellness Boutique 2025.12.11

Dear Brett,
Thank you for taking the time to review your recent experience here at Sina Bernini Bristol, Autograph Collection via Google.

I am pleased to read your positive comments regarding our front desk and concierge team service.

I regret to read about to the detailed comments in regards to the room you received during your time with us got my attention and I would like to accept my sincere apologies for any inconveniences caused during your stay at our property.
We highly appreciate your feedback and please be reassured that we have been shared your experience amongst the relevant heads of department who will take care to improve our services.

Thank you once again for the valuable feedback and please feel free to reach out to me personal if I can assist you further.

Kindest regards,
Marco Bratto
Front Office Manager

Mubarak 2025.12.07

     

It was really nice to be in this incredible hotel and Ms Veronica was great and very helpful

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Reply from WellBe Wellness Boutique 2025.12.10

Dear Mubarak,
We delighted to hear how much you enjoyed your stay with us at the Sina Bernini Bristol, Autograph Collection! We are always enthusiastic to receive such positive feedback and the feeling of full satisfaction expressed by our guests. Comments like yours are definitely of great encouragement for all of us to keep working on this direction with the same passion and devotion that have always guided us in our daily activities.
Thank you once again for choosing us!
We do hope to serve all of you again soon in the future.

Warmest regards,
Marco Bratto
Front Office Manager

Andrea Tromboni 2025.12.06

     

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Reply from WellBe Wellness Boutique 2025.12.07

Gentilissimo Andrea,
Grazie per questa bella recensione e per il punteggio pieno a noi riservato.

Siamo molto felici di leggere la sua completa soddisfazione sulla nostra struttura e sul nostro servizio. La nostra priorità è sempre la cura del cliente. 

Torni presto a trovarci!

Cordiali saluti,
Marco Bratto
Front Office Manager

K I 2025.12.05

     

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Reply from WellBe Wellness Boutique 2025.12.06

Dear Valued Guest,
thank you for sharing your opinion on the official Google website of the Sina Bernini Bristol, Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!

Warm regards,
Marco Bratto
Front Office Manager

Noga Marzo 2025.12.05

     

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Reply from WellBe Wellness Boutique 2025.12.05

Gentile Noga,
La ringrazio a nome di tutto lo staff del Sina Bernini Bristol, Autograph Collection per aver dedicato parte del suo tempo nel recensire il suo recente soggiorno. 
Cerchiamo sempre di offrire ai nostri ospiti un servizio di alta qualità e siamo felici di sapere che abbia apprezzato il suo soggiorno. Ci auguriamo di averla presto nuovamente ospite nel nostro hotel.

Cordiali saluti,
Marco Bratto
Front Office Manager

kathleen smith 2025.12.01

     

Disappointing. The room, for the price was underwhelming, small and basic. The staff was unfriendly and not helpful. Traveling with a family of 5 we had 6 large suitcases, there was no assistance getting them up to or down from the room despite multiple requests. I called the front desk multiple times to ask questions, no one answered the phone once. For the amount of money they charge you can get much more somewhere else.

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Reply from WellBe Wellness Boutique 2025.12.02

Dear Mrs Smith,
I was so very sad to read your review following your stay with us, which gave us a score of 2 overall.
I deeply regret to hear about the issues you encountered and I sincerely apologize for any inconvenience caused. I understand that your experience was affected by several factors, including the quality of staff service, and persistent problems with our service.

I am surprised to read that you felt disappointed by our level of customer service; we receive on a daily basis excellent feedback about our staff, their amazing customer orientation, and friendly attitude. But, for sure, please be assured that I will personally address the highlighted issues to the involved teams, and took corrective actions to ensure this does not happen again.

In addition, I sincerely regret that you have not appreciated the rooms assigned, one upgraded Suite (instead of the Junior Suite booked) and one deluxe room located in the new renovated hotel wing, connecting each other, which we sell and occupy every day, with the complete appreciation of our numerous guests.

To further discuss your experience and gain a deeper understanding of the challenges you faced, I invite you to get in touch with me directly. And, please contact me at your earliest convenience at: executivebb@sinahotels.com.

I do hope you would reconsider returning to the Sina Bernini Bristol, Autograph Collection to allow us the opportunity to regain your trust.

Kind regards,
Marco Bratto
Front Office Manager

Paul Gibula 2025.11.29

     

Great location. 7th floor rooms with balconies have a great view of the city.

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Reply from WellBe Wellness Boutique 2025.12.02

Dear Paul,
Thank you so much for the perfect review of the Sina Bernini Bristol, Autograph Collection. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here.

Kindest regards,
Marco Bratto
Front Office Manager

Fabrizio Costantini 2025.11.27

     

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Reply from WellBe Wellness Boutique 2025.11.28

Gentilissimo Fabrizio,
molti saluti dal Sina Bernini Bristol, Autograph Collection! Siamo davvero felici che abbia condiviso il Suo commento all'indomani della Sua esperienza romana e che i nostri servizi siano stati all'altezza delle Sue necessità. 
La preghiamo di contattarci per preparare il Suo prossimo soggiorno, sarà un piacere accoglierLa nuovamente!

Cordiali saluti,
Marco Bratto
Front Office Manager

Alexandre B 2025.11.26

     

Good Burgers and Fries. Support local businesses!

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Reply from WellBe Wellness Boutique 2025.11.26

Dear Alexandre,
Thank you for choosing us! We are pleased that we could provide you with a gratifying visit, and we appreciate your generous comments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We look forward to having you again in the near future.

Best regards,
Marco Bratto
Front Office Manager

טל וולנרמן 2025.11.23

     

חוויית אירוח מדהימה! המלון דאג לפנק אותנו מדי יום פעמיים ביום קיבלנו שני בקבוקי מים ובערב חיכה לנו שוקולד עם מכתב לילה טוב אישי מהמלון שגם שאל אם חסר לנו עוד דברים בחדר. החדר היה תמיד מסודר ונקי עם החלפת מצעים וניקיון ברמה גבוהה במיוחד. בנוסף, לאחר הצעת הנישואים שלי, המלון דאג לארגן את החדר בצורה מרגשת ומיוחדת עם ורדים, שמפניה ושוקולדים – וכל זה במחיר סמלי בלבד. הצוות היה שירותי מאוד, אדיב וחם, ונתן תחושה אמיתית של אכפתיות. ארוחת הבוקר עלתה על כל הציפיות למי שאוהב מבחר עשיר ורגיל לארץ היה מבחר עשיר של גבינות איכותיות, פוקאצ’ות ומאפים טריים ברמה שלא נופלת מקונדיטוריה יוקרתית באמת ממליץ בחום וגם פנקייקים וופל בלגי ופירות טריים. הרגשנו שבאמת אוהבים ומעריכים אורחים מישראל, וזה נתן תחושת שהכל בסדר ויש ביטחון במלון במלון יש חדר כושר וסאונה בחינם בכניסה חופשית למתחם בלי תשלום נוסף ממליצים בחום לכל מי שמחפש חופשה מפנקת עם יחס אישי ואווירה נעימה! הצוות חייכן ממליץ ממליץ.

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Reply from WellBe Wellness Boutique 2025.11.26

Dear Valued Guest,
Thank you for your very kind words and for taking the time to write such a positive review of your stay at The Sina Bernini Bristol, Autograph Collection. We were truly delighted you chose to stay with us during your Roman visit. At our property we are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience so I was very pleased to read your kind comments about our team members.
We very much look forward to welcoming you back to our Hotel again when your travels bring you back to Roma.

Warm Regards,
Marco Bratto
Front Office Manager

Lucia Della Salandra 2025.11.23

     

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Reply from WellBe Wellness Boutique 2025.11.26

Gentilissima Lucia,
Grazie per questa bella recensione e per il punteggio pieno a noi riservato.

Siamo molto felici di leggere la sua completa soddisfazione sulla nostra struttura e sul nostro servizio. La nostra priorità è sempre la cura del cliente. 

Torni presto a trovarci!

Cordiali saluti,
Marco Bratto
Front Office Manager

Granieri Bruno 2025.11.23

     

Seconda ed ancora ottima esperienza presso questa storica e gloriosa struttura in Roma. Posizione strategica, visto che piazza Barberini è centralissima e dotata di ogni servizio: due passi al taxi, alla metro, a tutto! In hotel accoglienza al top, ti portano auto in garage e bagagli in camera. A proposito di questa, grazie per averla avuta con largo anticipo. Trattamento speciale riservato anche al cagnolino, ottimo. Camera con vista piazza e fontana del Tritone, tutto molto bello, e dotate di ogni comfort. Sala colazione e cena (per chi ha scelto di prenotare entrambi i servizi) al piano ottavo, naturalmente tutto con ascensore. Pulizia e ordine al top. Da poco i servizi di ristorazione e bar sono esternalizzati, buoni, ma prima forse ci piacevano un filo in più. Tuttavia sono esperienze e varietà di offerta da cogliere in un contesto di élite come questo. Ci rivedremo alla prossima, grazie di tutto 🤎

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Reply from WellBe Wellness Boutique 2025.11.23

Gentilissimo Signor Granieri,
La ringraziamo molto per il prezioso tempo che ha dedicato nel condividere la Sua attuale esperienza con noi al Sina Bernini Bristol, Autograph Collection.
Ci fa estremamente piacere sapere che siamo riusciti a soddisfare a pieno le Sue aspettative. Ricevere feedback come il Suo sono indubbiamente la nostra motivazione a lavorare con passione e dedizione, per garantire ai nostri Ospiti l'alta qualità dei servizi che meritano.
Speriamo di poterLa nuovamente accogliere e continuare a farle vivere un'esperienza impeccabile.

L'aspettiamo presto!

Cordiali saluti,
Marco Bratto
Front Office Manager

Ahmad Arouri 2025.11.19

     

Great location.. some rooms are not good Breakfast is less than average but the view is awesome

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Reply from WellBe Wellness Boutique 2025.11.20

Dear Ahmad,
thank you for sharing your opinion on the official Google website of the Sina Bernini Bristol, Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!

Kindest regards,
Marco Bratto
Front Office Manager

Mikel 2025.11.17

     

Podziwialiśmy hotel tylko z zewnątrz. Pomimo że to listopad już jest uruchomione oświetlenie świąteczne

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Arez Sharif 2025.11.16

     

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Reply from WellBe Wellness Boutique 2025.11.19

Dear Arez,
Thank you so much for the perfect review of the Sina Bernini Bristol, Autograph Collection. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here.

Kindest regards,
Marco Bratto
Front Office Manager

Valerio Riccardi 2025.11.15

     

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Reply from WellBe Wellness Boutique 2025.11.16

Gentilissimo Valerio,
Grazie per questa bella recensione e per il punteggio pieno a noi riservato.

Siamo molto felici di leggere la sua completa soddisfazione sulla nostra struttura e sul nostro servizio. La nostra priorità è sempre la cura del cliente. 

Torni presto a trovarci!

Cordiali saluti,
Marco Bratto
Front Office Manager

Sam K 2025.11.11

     

Verified

Good location but not good value for money. We stayed 2 nights at the end to our cruise. Hotel is in an excellent location with lots of restaurants nearby but there is a lot of traffic and it’s very busy (we saw someone hit by a bus). We went to the rooftop bar on both nights, the cocktails are wonderful and they serve a lovely selection of snacks with them. We couldn’t get tables with the panoramic view due to private bookings on both nights but we we asked the private party if we could take some photos and they kindly obliged. Breakfast was ok but not what I’d expect from a 5* hotel. Staff were all very professional and friendly throughout the hotel. Room was very underwhelming and basic but there was a fridge and coffee making facilities. There wasn’t much space for clothes and beware of the wardrobe doors, we both nearly broke our fingers opening them due to the design of the handle. The bathroom was very dirty, grime in the shower door and I slipped on the slime left in the shower (see photo). The mattress was uncomfortable and hard, and we were cold during the night as the heating didn’t seem to work. We booked the hotel through the cruise line but wouldn’t stay here again due to the cleanliness of the bathroom and general ambience.

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Reply from WellBe Wellness Boutique 2025.11.11

Dear Valued Guest,Thank you for choosing to stay with us and share your experience.I would like to extend my sincerest apologies for the inconvenience you experienced during your recent stay with us.We understand how essential a comfortable environment is for our guests, and I am truly sorry that the service was below the standards.We strive to provide exceptional service and amenities, and it is disappointing to hear that we fell short during your visit.Your comfort and satisfaction are our top priorities, and we appreciate your feedback as it helps us improve our services.Once again, thank you for taking the time to share your experience and we hope to have the opportunity to welcome you back in the future, where we can provide you with the seamless experience you deserve.Kindest regards,Marco BrattoFront Office Manager