Mandarin Oriental, Milan

Mandarin Oriental, Milan Reviews

Excellent rating
4.8
2362 reviews Verified
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Reviews (1631)
Hanan Alobaidli
Hanan Alobaidli
2024.04.09
Clean rooms, great location. But extremely overpriced!
Reply from Mandarin Oriental, Milan 2024.04.11
Dear Miss Alobaidli, Thank you for taking the time to share your feedback. We hope to welcome you back to Mandarin Oriental, Milan! Best Regards, Luca Finardi General Manager
Olga Dominiguez
Olga Dominiguez
2024.04.09
Hotel increíble. La mejor ubicación y el mejor servicio. No es muy grande pero es fantástico para ir con tu pareja
Location
Rooms
Service
Reply from Mandarin Oriental, Milan 2024.04.11
Dear Miss Dominiguez, Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted that you thoroughly enjoyed our service and your stay. We hope to welcome you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager
Dima Tsarenko
Dima Tsarenko
2024.04.07
Trip type
Business
Solo
Location
Rooms
Service
Reply from Mandarin Oriental, Milan 2024.04.09
Dear Mr. Tsarenko, Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your experience with us. We hope to welcome you back to Mandarin Oriental, Milan very soon! Best Regards, Luca Finardi General Manager
Grant
Grant
2024.04.05
Loved our stay here in Milano. Great location to shops and other great places to visit. We even squeezed in a day trip to Genova and Pavia. We returned quite late one night and my wife messaged the hotel to see if we could have a late meal at Mandarin Garden. The team at the hotel were very accommodating and we had a fantastic meal (see photos). The octopus was sensational. We shared a few dishes; Gnocchi, Tortellini and Focaccia. Presentation, service, food quality and taste were excellent. Shout out to the kitchen team and service staff on delivering a wonderful experience.
Trip type
Vacation
Family
Location
Rooms
Service
Reply from Mandarin Oriental, Milan 2024.04.09
Dear Guest, Thank you for rating us with the highest possible score and for taking the time to share your experience. I am delighted to learn that the effort we put in taking care of every detail and in focusing on the service contributed to make your stay a wonderful one. I will share with pleasure your praises with our Colleagues at Mandarin Garden. I sincerely hope to welcome you back to Mandarin Oriental, Milan very soon! With my very best regards, Luca Finardi General Manager
Anastasiia Konoplytska
Anastasiia Konoplytska
2024.04.03
Good afternoon, I would like to draw your attention to the work of the staff, as the following happened: we called the hotel in advance to arrange a visit to the terrace where we could try cocktails. The reception confirmed this possibility and we arrived at the hotel to spend our beautiful evening there. But unfortunately the restaurant lady we asked where we could find this bar and sit on the terrace told us that the garden was closed for the time being. I wasted my time and just disappointed. And this situation spoilt my evening.
Trip type
Vacation
Friends
Service
Grace Lin
Grace Lin
2024.04.01
10* service with sincere helpful staff at every corner of the hotel. Rooms are very well-designed and maintaines. We were greeted with the welcome-home feeling without being overwhelmed with faked enthusiasm like other too rated hotels.
Location
Rooms
Service
Reply from Mandarin Oriental, Milan 2024.04.02
Dear Mrs. Lin, Thank you so much for your very kind words and for taking the time to share your experience. I am delighted to learn that you thoroughly enjoyed your stay with us and that you appreciated our service. I sincerely hope to welcome you back to Mandarin Oriental, Milan very soon. With my very best regards, Luca Finardi General Manager
Joel Jacob
Joel Jacob
2024.03.30
The perfect hotel in the center of Milan
Trip type
Vacation
Location
Rooms
Service
Reply from Mandarin Oriental, Milan 2024.04.02
Dear Mr. Jacob, Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay with us. We hope to welcome you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager
Natalia Natalia
Natalia Natalia
2024.03.30
Mandarin Oriental is always my preferred option, no matter where I go.
Trip type
Vacation
Location
Rooms
Service
Reply from Mandarin Oriental, Milan 2024.04.02
Dear Guest, Thank you for your lovely words and for taking the time to share your feedback. We are delighted you thoroughly enjoyed your stay with us! We hope to welcome you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager
riccardo cazzanti
riccardo cazzanti
2024.03.29
Reply from Mandarin Oriental, Milan 2024.04.02
Gentile Sig. Cazzanti, La ringrazio per aver valutato Mandarin Oriental, Milan con il punteggio più alto. Sono felice di sapere che abbia apprezzato la sua esperienza presso di noi! Ci auguriamo di riaverla presto tra i nostri Ospiti. Con i migliori saluti, Luca Finardi General Manager
Guillaume LNR
Guillaume LNR
2024.03.28
Incroyable séjour. L'équipe est vraiment sympathique. Du voiturier, jusqu'à l'équipe du spa, en passant par la réception, tous sont d'une grande gentillesse. L'hôtel est très beau et bien situé pour découvrir le centre de Milan. GRAZIE MILE
Trip type
Vacation
Location
Rooms
Service
Reply from Mandarin Oriental, Milan 2024.03.29
Dear Guest, Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay with us and we hope to welcome you back to Mandarin Oriental, Milan very soon! Best Regards, Luca Finardi General Manager
Federica BSS
Federica BSS
2024.03.26
ottimo per pranzo, aperitivo e cena. Selezione accurata di vini e stuzzichini preparati ad hoc e raccontati come fossero primi piatti. Promosso!
Location
Service
Reply from Mandarin Oriental, Milan 2023.11.15
Gentile Ospite, La ringrazio per aver valutato Mandarin Oriental, Milan con il punteggio più alto. Sono felice di sapere che abbia apprezzato la sua esperienza presso di noi! Ci auguriamo di riaverla presto tra i nostri Ospiti. Con i migliori saluti, Luca Finardi General Manager
nicole
nicole
2024.03.26
Just great on all aspects !
Trip type
Vacation
Family
Location
Rooms
Service
Reply from Mandarin Oriental, Milan 2024.03.27
Dear Guest, Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your experience with us! We hope to welcome you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager
Fish Fiod
Fish Fiod
2024.03.26
Location
Rooms
Service
Reply from Mandarin Oriental, Milan 2024.03.26
Dear Guest, Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your experience with us! We hope to welcome you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager
Cindy O
Cindy O
2024.03.26
Très bon séjour dans cet hôtel. Le personnel très sympathique. Nous remercions toute l'équipe pour leur accueil chaleureux , tout particulièrement Nicolgiulio lors du check-in et Giorgia au spa où nous avons passé un très bon moment. Grazie .
Location
Rooms
Service
Reply from Mandarin Oriental, Milan 2024.03.26
Dear Guest, Thank you for your kind words and for taking the time to share your experience and for rating us with the highest possible score! I will be happy to share your praises with my colleagues and hope to welcome you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager
Reyhan Kemertas
Reyhan Kemertas
2024.03.26
As always, my stay was unforgettable :) Amazing hotel and amazing team members, honestly best team members I ever seen in my trips to the hotels. They were all very welcoming and kind, attention to the things, even small details in the room, unbelievable. Mandarin Oriental Milan is our second home. I fell in love with the new lobby, amazing and the flowers in the lobby the pick ones, they were my favorites, so elegant. The hotel has an understated elegance, and this has been considered in every detail. Pure elegance without ostentation, this is how I can describe the Mandarin Oriental Milan hotel to you. In love with this city and the hotel. Thank you so much everyone to make our stay unforgettable again. All the best, Reyhan Kemertas
Trip type
Vacation
Location
Rooms
Service
Reply from Mandarin Oriental, Milan 2024.03.26
Dear Mr. Kemertas, Thank you for taking the time to share your experience and for rating Mandarin Oriental, Milan with the highest possible score! I am delighted to learn that the effort we make in taking care of every detail and in focusing on the service contributed to making your stay unforgettable, and I will be happy to share your praises with my colleagues. I sincerely hope to welcome you again soon at Mandarin Oriental, Milan Best Regards, Luca Finardi General Manager
Mamadou Watt
Mamadou Watt
2024.03.26
Reply from Mandarin Oriental, Milan 2024.03.26
Dear Guest, Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your experience with us and we hope to welcome you back to Mandarin Oriental, Milan very soon! Best Regards, Luca Finardi General Manager
Arfan Khan
Arfan Khan
2024.03.26
Overall a very good stay my only comment would be at check out which for me was early at 6.30am and at first I declined to see the itemised bill as I was short on time, but on review I asked to see it. First time the bill was for another guest Second time the bill had a transfer on it which was note mine
Trip type
Business
Solo
Location
Rooms
Service
Reply from Mandarin Oriental, Milan 2024.03.26
Dear Mr. Khan, Thank you for taking the time to share your feedback and for rating us with the highest possible score. While I am sorry we fell short on this matter, it is feedback like this that we learn from and use to improve. We really hope to welcome you again at Mandarin Oriental, Milan. Sincerely, Luca Finardi General Manager
Kelly Greenleaf
Kelly Greenleaf
2024.03.25
My stay at Mandarin Oriental Milan was nothing short of spectacular. My room was both beautiful and comfortable, with everything I needed -- a Dyson hair dryer, easy access to the safe deposit box, an easy-to-operate shower and large bathtub, plenty of closet space, plenty of outlets for my phone, laptop, etc. Food and service were both outstanding, and it was clear that my servers always went out of their way to make sure I was well looked after, Housekeeping (including laundry) was absolutely outstanding. My massage therapist also did an incredible job of relaxing my stiff muscles. I was impressed from start to finish. Bravo!!
Location
Rooms
Service
Reply from Mandarin Oriental, Milan 2024.03.26
Dear Mrs. Greenleaf, Thank you for taking the time to share your feedback and for rating us with the highest possible score! We are delighted you thoroughly enjoyed your stay with us, and I will be happy to share your praises with my colleagues. We hope to welcome you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager
Pierantonio Rosada
Pierantonio Rosada
2024.03.25
Non sono mai stato cliente di questo albergo. Semplicemente non me lo posso permettere. Ho avuto l'occasione di poterlo visitare e cercare coglierne tutti gli aspetti. O meglio qualche aspetto. Perché è così ricco di dettagli preziosi e unici che sarebbe impossibile per me descriverli tutti. È un luogo di delizia e pura meraviglia e se me lo potessi permettere non esiterei a trascorrere un soggiorno in questo incantevole albergo.
Location
Rooms
Service
Reply from Mandarin Oriental, Milan 2024.03.26
Gentile Sig. Rosada, La ringrazio per le sue belle parole e per aver valutato Mandarin Oriental, Milan con il punteggio più alto. Sono felice di sapere che abbia apprezzato la sua visita! Con i migliori saluti, Luca Finardi General Manager
DonGiovanni
DonGiovanni
2024.03.18
Verified
10/10 stay The Mandarin Oriental Hotel in Milan stands out as one of the best hotels I've experienced. Its prime location just 5 minutes from the Duomo is unbeatable. The staff are exceptionally friendly and attentive, adding a personal touch to the stay. The spa facilities are also top-notch, providing a relaxing retreat after a day of exploring the city. Overall, a truly exceptional experience, earning it a solid 10 on my scale of excellence.