Verified Company
Hotel je lijep, nudi vanjski mali parking i parking u garaži gdje ima jako puno mjesta. Doručak je također super, u sobi nam je bilo vruće, klima se nije mogla ugasiti, jastuk je bio malo loš, ali sve u svemu super. Hotel je dobro povezan sa Venecijom pošto autobus dolazi odmah pored hotela, te je autobusnu kartu moguće kupiti na recepciji.
We truly enjoyed our stay at this hotel until the last part of our trip when we began noticing that items from our room were missing. On Friday, 11/08/25, we realized that a small bag containing only our receipts, which had been sitting on the dresser by the mirror, was gone. Since it was only receipts, we did not think much of it at the time.
The next day, Saturday, 11/09/25, the jewelry and gifts we had purchased in Murano also went missing. These included a thank you gift for my sister (red Murano glass earrings), a bracelet and earrings for our daughter, and a Murano glass bottle opener. All of the items were kept together in their jewelry boxes in a plastic bag on the dresser in front of the mirror. Altogether, the value was about €80.
We discovered the items were missing on Sunday while packing and doing laundry and immediately reported it to the front desk on 11/09/25. We were told that both the front desk manager and general manager were off that day. Staff said they spoke with the cleaner assigned to our room, who denied taking anything. Since there are no cameras inside rooms, there was unfortunately no way for us or the hotel to verify what happened.
When we checked out on Monday, 11/10/25, we spoke with the front desk manager. He was polite, apologetic, and tried to help. He refunded us $10 for the laundry coins we had purchased, but that did not come close to the value of the missing items. He suggested that perhaps the items had been mixed in with the blankets and thrown away accidentally, but we explained that everything had been sitting on the dresser, not in the bedding, and the items were heavy and in boxes.
After returning home, I waited about a month to see if management would follow up or offer any additional resolution, but I never heard back. I am not someone who normally leaves negative reviews, but this was very disheartening, especially because we traveled to Venice for our wedding anniversary and had an otherwise wonderful stay. Unfortunately, this situation left a lasting negative impression on what could have been a perfect trip.
Reply from Hilton Garden Inn Venice Mestre San Giuliano
2025.12.14
Good Day,
Thank you for taking the time to share your feedback and for having chosen our hotel for such a special occasion. As I already mentioned when we spoke in person, we take situations like this very seriously. Our staff is carefully selected and held to high professional standards. After your report, we immediately spoke both with our head housekeeper and with the staff member responsible for cleaning your room, and nothing irregular emerged from these conversations. We also contacted our laundry service to verify whether any items may have been found there, but unfortunately they did not find anything either. We truly regret that this situation occurred and that it affected your overall impression of an otherwise pleasant stay. Please accept our sincere apologies for the disappointment this caused, especially given the importance of your trip to Venice for your wedding anniversary. Thank you again for bringing this to our attention. Your comments are important to us and will be shared internally as we continue to improve our service and guest experience.
Best Regards
Gianluca Moro
Front Office Manager
Thank you for taking the time to share your feedback and for having chosen our hotel for such a special occasion. As I already mentioned when we spoke in person, we take situations like this very seriously. Our staff is carefully selected and held to high professional standards. After your report, we immediately spoke both with our head housekeeper and with the staff member responsible for cleaning your room, and nothing irregular emerged from these conversations. We also contacted our laundry service to verify whether any items may have been found there, but unfortunately they did not find anything either. We truly regret that this situation occurred and that it affected your overall impression of an otherwise pleasant stay. Please accept our sincere apologies for the disappointment this caused, especially given the importance of your trip to Venice for your wedding anniversary. Thank you again for bringing this to our attention. Your comments are important to us and will be shared internally as we continue to improve our service and guest experience.
Best Regards
Gianluca Moro
Front Office Manager
Verified
House keeping stole our jewelry and glass bottle opener
We truly enjoyed our stay at this hotel until the last part of our trip when we began noticing that items from our room were missing. On Friday, 11/08/25, we realized that a small bag containing only our receipts, which had been sitting on the dresser by the mirror, was gone. Since it was only receipts, we did not think much of it at the time. The next day, Saturday, 11/09/25, the jewelry and gifts we had purchased in Murano also went missing. These included a thank you gift for my sister (red Murano glass earrings), a bracelet and earrings for our daughter, and a Murano glass bottle opener. All of the items were kept together in their jewelry boxes in a plastic bag on the dresser in front of the mirror. Altogether, the value was about €80. We discovered the items were missing on Sunday while packing and doing laundry and immediately reported it to the front desk on 11/09/25. We were told that both the front desk manager and general manager were off that day. Staff said they spoke with the cleaner assigned to our room, who denied taking anything. Since there are no cameras inside rooms, there was unfortunately no way for us or the hotel to verify what happened. When we checked out on Monday, 11/10/25, we spoke with the front desk manager. He was polite, apologetic, and tried to help. He refunded us $10 for the laundry coins we had purchased, but that did not come close to the value of the missing items. He suggested that perhaps the items had been mixed in with the blankets and thrown away accidentally, but we explained that everything had been sitting on the dresser, not in the bedding, and the items were heavy and in boxes. After returning home, I waited about a month to see if management would follow up or offer any additional resolution, but I never heard back. I am not someone who normally leaves negative reviews, but this was very disheartening, especially because we traveled to Venice for our wedding anniversary and had an otherwise wonderful stay. Unfortunately, this situation left a lasting negative impression on what could have been a perfect trip.
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Had a cancellation of 5 days in advance which i did not notice. For an airport hotel and a frequent traveller i thought they would partially give reduction on the 100 % canceallation fee
Reply from Hilton Garden Inn Venice Mestre San Giuliano
2025.12.14
Good Day
Thank you for your message.
We would like to inform you that your reservation was made under a non-refundable rate. For this reason, and also out of respect for other guests who book under the same conditions, unfortunately we are unable to waive or reduce the cancellation penalty.
We apologize for any inconvenience this may have caused and thank you for your understanding.
Best Regards
Gianluca Moro
Front Office Manager
Thank you for your message.
We would like to inform you that your reservation was made under a non-refundable rate. For this reason, and also out of respect for other guests who book under the same conditions, unfortunately we are unable to waive or reduce the cancellation penalty.
We apologize for any inconvenience this may have caused and thank you for your understanding.
Best Regards
Gianluca Moro
Front Office Manager
Buon hotel nel caso si debba soggiornare nelle vicinanze dell' aeroporto Marco Polo di Venezia . Ho soggiornato in questo Hilton più volte e ne sono sempre rimasto soddisfatto .
Reply from Hilton Garden Inn Venice Mestre San Giuliano
2025.12.14
Good Day
We are truly heartened to receive your generous review . Thank you for letting us know how much you enjoyed it. forward to having you with us again in the near future.
Best Regards
Gianluca Moro
Front Office Manager
We are truly heartened to receive your generous review . Thank you for letting us know how much you enjoyed it. forward to having you with us again in the near future.
Best Regards
Gianluca Moro
Front Office Manager
Reply from Hilton Garden Inn Venice Mestre San Giuliano
2025.12.01
Thank you for sharing your 5* rating of your recent stay with us. We are thrilled to hear that you had a pleasant experience and look forward to welcoming you back soon.
Kind Regards,
Hilton Garden Inn Venice Mestre San Giuliano
Kind Regards,
Hilton Garden Inn Venice Mestre San Giuliano
Reply from Hilton Garden Inn Venice Mestre San Giuliano
2025.11.28
Good Day
We are truly heartened to receive your generous review . Thank you for letting us know how much you enjoyed it. We look forward to having you with us again in the near future.
Best Regards
Gianluca Moro
Front Office Manager
We are truly heartened to receive your generous review . Thank you for letting us know how much you enjoyed it. We look forward to having you with us again in the near future.
Best Regards
Gianluca Moro
Front Office Manager
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Me surpreendeu..ótimo Hilton para estar..
Reply from Hilton Garden Inn Venice Mestre San Giuliano
2025.11.28
Good Day
Thank you so much for your wonderful feedback! We’re delighted to hear that your stay pleasantly surprised you and that you consider our Hilton a great place to stay. Your satisfaction is our top priority, and it’s fantastic to know we succeeded.
We hope to welcome you back again soon!
Best RegardsGianluca MoroFront Office Manager
Best Regards
Gianluca Moro
Front Office Manager
Thank you so much for your wonderful feedback! We’re delighted to hear that your stay pleasantly surprised you and that you consider our Hilton a great place to stay. Your satisfaction is our top priority, and it’s fantastic to know we succeeded.
We hope to welcome you back again soon!
Best RegardsGianluca MoroFront Office Manager
Best Regards
Gianluca Moro
Front Office Manager
Gerçekten iyi bir hizmet sağlanmış,personel iyi eğitimli,işinde tecrübeli,odalar büyük ve çay kahve setinden içme suyu ve gazlı şu mevcut,restaurant ı bir cokmenuyu bulundurularak,ayrıca Venediği gezmek icin gelmişsiniz kesinlikle doğru yerdesiniz,aracınızı hotelin otopark ina bırakıyorsunuz,hotel kapısının önündeki otobüs durağından 5nolu otobüse biniyorum,son durak venedikte iniyorsunuz,dönüşte yine 5 nolu otobüse binip 2.durak olan hotelin önünde iniyorsunuz.
Reply from Hilton Garden Inn Venice Mestre San Giuliano
2025.11.25
Good Day
We are truly heartened to receive your generous review . Thank you for letting us know how much you enjoyed it,We look forward to having you with us again in the near future.
Best Regards
Gianluca Moro
Front Office Manager
We are truly heartened to receive your generous review . Thank you for letting us know how much you enjoyed it,We look forward to having you with us again in the near future.
Best Regards
Gianluca Moro
Front Office Manager
Reply from Hilton Garden Inn Venice Mestre San Giuliano
2025.11.22
Dear Guest
We are truly heartened to receive your generous review. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.
Best Regards
Gianluca Moro
Front Office Manager
We are truly heartened to receive your generous review. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.
Best Regards
Gianluca Moro
Front Office Manager
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Verified
Absolutely perfect
I stayed here years ago for a pre-cruise night in summer and had good memories. Booked it now for 2 weeks for business meetings in Mestre and have to say, it became even better. Honestly, i payed 3 times the price for worae places in Venice. The hotel is modern and cosy. Rooms are spotless clean, bedding heavenly, shower great. Welcome was warm and friendly, the bar is great and also here, service perfect. In summer we used the pool, which is a great treat. Now the hotel offers a very nice Spa. There is a bus station directly outside the hotel with a 15 minutes service to Piazzale Roma. To downtown Mestre, which is really nice we took a 10 minutes taxi ride. A really great hotel, ideal for business travellers but also for tourists avoiding the rip-off in Venice and staying a little bit more relaxed and silent. Parking also right in front and below the hotel.
We really enjoyed our stay and thanks to
Siliva, Manuel, Llyod, Nicola and the manager, Johnny. We got ripped off from my Uber to the hotel that was 5 miles away. They charged us US$52. The hotel provides a shuttle that takes you back to the airport for €20 per room.
5 or 19 is the bus that you need to take to Venice. We got it right outside the hotel but on the way back they didn’t stop at our location so we had to walk back almost a mile, lol. The rooms are nice and big that comes with a very small TV but it’s OK cause we never even turned it on. The bed was very comfortable. The shower was good. The pool looked amazing. The breakfast was good and the bartenders at the bar were fabulous.
I WOULD RECOMMEND
Reply from Hilton Garden Inn Venice Mestre San Giuliano
2025.11.10
Good DayThank you for your detailed review! We’re glad you enjoyed the rooms, pool, breakfast, and our team. We appreciate your tips for getting to Venice and hope to welcome you back soon!Best RegardsGianluca MoroFront Office Manager
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Verified
Great location with great bartenders
We really enjoyed our stay and thanks to Siliva, Llyod, Nicola and the manager, Johnny. We got ripped off from my Uber to the hotel that was 5 miles away. They charged us US$52. The hotel provides a shuttle that takes you back to the airport for €20 per room. 5 or 19 is the bus that you need to take to Venice. We got it right outside the hotel but on the way back they didn’t stop at our location so we had to walk back almost a mile, lol. The rooms are nice and big that comes with a very small TV but it’s OK cause we never even turned it on. The bed was very comfortable. The shower was good. The pool looked amazing. The breakfast was good and the bartenders at the bar were fabulous. I WOULD RECOMMEND
Vicinissima a venezia e fermata del bus proprio davanti all hotel. Stanze molto pulite e moderne e personale gentile. Consigliatissimo
Reply from Hilton Garden Inn Venice Mestre San Giuliano
2025.11.10
Good DayThank you so much for your kind words! We’re delighted that you enjoyed our clean and modern rooms, as well as our convenient location and friendly staff. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Venice!Best RegardsGianluca MoroFront Office Manager
It’s a lovely hotel. The rooms are clean and modern. The bathrooms are a bit snug, but nice. Save your money on breakfast…sadly the worst tasting breakfast in my travels all over Europe. Location is good. Bus stop out front for quick access to the airport, trains, and city.
Reply from Hilton Garden Inn Venice Mestre San Giuliano
2025.11.10
Good DayThank you for sharing your feedback. We’re glad to hear that you enjoyed the cleanliness and modern style of our rooms, as well as our convenient location. We’re sorry that the breakfast did not meet your expectations and that the bathrooms felt a bit snug. Your comments are important to us, and we will take them into consideration as we continue to improve our services. We hope to welcome you back in the future for an even better experience.Best RegardsGianluca MoroFront Office Manager
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